Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,640 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,640 reviews
October 09, 2019
Service Very friendly service staff who looks after the details. Provides detailed outlines of costs prior to work. Alan Calvert is always very professional Very friendly service staff who looks after the details. Provides detailed outlines of costs prior to work. Alan Calvert is always very professional and helpful More
by Service
Helpful October 08, 2019
Really helpful for the whole processing of car and really kind, nice, I would like to suggest my friend to ask him about lexus cars kind, nice, I would like to suggest my friend to ask him about lexus cars More
by Qi
Employees Worked With
October 08, 2019
Excellent experience Larry Liang helps me a lot,he is very professional and enthusiastic, also the staff of Lexus of London have show me their professionalism and reliabil Larry Liang helps me a lot,he is very professional and enthusiastic, also the staff of Lexus of London have show me their professionalism and reliability! More
by Qiang
October 08, 2019
Excellent Service Every time we deal there the service is excellent. As I always say, the salesman sells me the first car, the service sells me the next ones. Since o Every time we deal there the service is excellent. As I always say, the salesman sells me the first car, the service sells me the next ones. Since our first Lexus purchased we have continued to purchase Lexus vehicles only. More
by Olejnik
Employees Worked With
October 05, 2019
Just recently purchased a Toyota Sierra with the help of both Larry and Jack who were both very helpful in making my decision and the process as smooth as possible. both Larry and Jack who were both very helpful in making my decision and the process as smooth as possible. More
by Andy
October 05, 2019
Very Satisfied Services I recently leased a RX350 from Lexus of London. Larry and Jack were extremely helpful. They offered me professional and responsive services as well as I recently leased a RX350 from Lexus of London. Larry and Jack were extremely helpful. They offered me professional and responsive services as well as competitive lease rate. Strongly recommend to contact them if you are intend to purchase or lease new cars. More
by Shan
October 05, 2019
Allen was able to find us the vehicle that was beyond our expectation at a fantastic price! His service was excellent. I would recommend Lexus of London to anyone. expectation at a fantastic price! His service was excellent. I would recommend Lexus of London to anyone. More
by R.Cruz
Employees Worked With
October 05, 2019
Excellent car buying experience Lexus of London is an excellent place to purchase a vehicle. The staff are extremely knowledgeable. In no way do you feel pressured to purchase, but Lexus of London is an excellent place to purchase a vehicle. The staff are extremely knowledgeable. In no way do you feel pressured to purchase, but at the same time, the staff exude a quiet confidence in their brand. More
by Garyrut
October 04, 2019
Top Notch from Sales to Service Sue knows her business! Proactive and pressure free. Clear communication both in person and in email. Very friendly and knowledgeable. Positive ex Sue knows her business! Proactive and pressure free. Clear communication both in person and in email. Very friendly and knowledgeable. Positive experience from start to finish. Nathan was polite, professional and I didn’t feel rushed as he went over all the details of my RX350 on delivery date. More
by Judy Martin
October 02, 2019
Superlatively attentive If you want to feel that YOU MATTER & that you alone are important, then Lexus of London is a MUST business to visit. Their standards of performance a If you want to feel that YOU MATTER & that you alone are important, then Lexus of London is a MUST business to visit. Their standards of performance are indeed superlative. More
by Gord
