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Lexus of London
London, ON
4,051 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,051 reviews
January 11, 2021
We purchased our Lexus from Rick Watson of Lexus of London. I would not only highly recommend Lexus of London to deal with; but also Rick. Rick was phenomenal to work with, friendly, professional, know London. I would not only highly recommend Lexus of London to deal with; but also Rick. Rick was phenomenal to work with, friendly, professional, knowledgeable, personable & generally enjoyable to do business with. Lauren Rossini was out F&I rep was equally amazing. From start to finish the experience was exceptional! Thank you Lexus of London! #lovemynewcar #thankyou More
by Mwalker
January 06, 2021
Hands down the best car buying experience. From start to finish, Rick didn't stop working until I was happy! It was worth the hour the drive to get a deal and work with a truly amazing team. If you are in t finish, Rick didn't stop working until I was happy! It was worth the hour the drive to get a deal and work with a truly amazing team. If you are in the market for a new vehicle, I would highly recommend Lexus of London and Rick Watson More
by wiltoncustomhomesltd
January 05, 2021
Allen is always thoughtful and helpful. Because of his sound knowledge of Lexus vehicles, he provided useful information to us and helped us to find the right car.Allen, you are the star! sound knowledge of Lexus vehicles, he provided useful information to us and helped us to find the right car.Allen, you are the star! More
by bochao
Employees Worked With
January 05, 2021
One of the best car buying experience of my life. From start to finish, Rick didn't stop working until I was happy! Even as far as making sure the car was detailed to perfection before I picked it up. start to finish, Rick didn't stop working until I was happy! Even as far as making sure the car was detailed to perfection before I picked it up. More
by Yvonne T.
Employees Worked With
January 04, 2021
I did not buy new from Lexus of London but I still bought a Lexus. Sue helped me in my decision on which model would be best for what I needed. I ended up getting one used that was fresh out of a lease and v a Lexus. Sue helped me in my decision on which model would be best for what I needed. I ended up getting one used that was fresh out of a lease and very well maintained. However without Sue helping me, I probably would not have chosen a Lexus. More
by Joe.hughey
Employees Worked With
December 30, 2020
Sue was very knowledgeable, professional and pleasant to deal with. She went out of her way to come in for delivery of vehicle on her scheduled day off I would recommend her and deal with her again deal with. She went out of her way to come in for delivery of vehicle on her scheduled day off I would recommend her and deal with her again More
by cindydesrochers
Employees Worked With
December 30, 2020
Kevin Gittens did an excellent job of facilitating the purchase of my first Lexus. I am extremely happy with my new car the the process of our test drive, purchase and pick up. purchase of my first Lexus. I am extremely happy with my new car the the process of our test drive, purchase and pick up. More
by Stacey
Employees Worked With
December 30, 2020
I traded up to the new 2021 RX 350 from my 2017 RX 350. This was the second time in 4 years that I concluded a trade with Sue Vincent. The process was friendly, and efficient, making the experience comfort This was the second time in 4 years that I concluded a trade with Sue Vincent. The process was friendly, and efficient, making the experience comfortable and enjoyable. My expectations were met. I will continue to trade vehicles at this dealership. More
by CRAIG & FRAN
December 28, 2020
This has been our second experience at Lexus of London and working with Sue Vincent. It is such a pleasant experience and I recommend bot Sue and Lexus of London to everyone I speak with. And the car???? and working with Sue Vincent. It is such a pleasant experience and I recommend bot Sue and Lexus of London to everyone I speak with. And the car???? Oh my gosh, she is like driving a cloud. I love my Lexus and will never be without one. More
by sdbritt
Employees Worked With
