Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,292 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,292 reviews
September 24, 2021
Professional and think about his clients. Very supportive and kind. Who is the best dealer that I have met! and kind. Who is the best dealer that I have met! More
by kmlirong
Employees Worked With
September 24, 2021
This was my first new car buying experience and Sue was excellent. She was honest and clearly explained everything in detail. Everyone in the dealership was welcoming, professional and helpful. I am so ha excellent. She was honest and clearly explained everything in detail. Everyone in the dealership was welcoming, professional and helpful. I am so happy with my new IS! Thank you Sue!! I would highly recommend her. Thomas (finance) and Cameron (delivery) were also great! More
by CarlyH
Employees Worked With
Sue Vincent
September 23, 2021
Allen is a great sales I’ve ever seen, he is really patient and responsible, more importantly, he will stand at the customer’s view, really appreciate it patient and responsible, more importantly, he will stand at the customer’s view, really appreciate it More
by Annie
Employees Worked With
Jack Ji, Allen Zhang
September 23, 2021
Kevin, Thomas & all the staff involved in our new UXH deal were terrific! We are reminded that we are not products of our circumstances but rather our decisions. We are so glad that we we decided to tr deal were terrific! We are reminded that we are not products of our circumstances but rather our decisions. We are so glad that we we decided to travel a long way to work with Lexus of London! It was a very positive experience from the moment we were welcomed in the lobby , until we drove away. Thank you so much Kevin...a classy vehicle...a classy dealership. More
by Lynne and Dave
Employees Worked With
Tiffany Zhang, Kevin Gittens, Thomas Geeves
September 23, 2021
Rick Watson was most helpful in providing us with the detailed information on our new Lexus that wasn't described on the original purchase agreement. He took the time to print off the complete listing! detailed information on our new Lexus that wasn't described on the original purchase agreement. He took the time to print off the complete listing! Jordan FERA was also a help in getting our telephone information coordinated with the vehicle contacts. Service staff were very courteous and it was a pleasure dealing with them, of course with the first checkup being free it made our day! More
by Bill &Loraine
September 22, 2021
All good, lease was up so I decided to purchase the vehicle everyone from finance to sales to service was great. I will continue to deal with lexus of london in the future they are great. vehicle everyone from finance to sales to service was great. I will continue to deal with lexus of london in the future they are great. More
by mdmacritchie
September 21, 2021
I was shopping for a 'new to me' Lexus and was contacted by Rick Watson. He was professional, courteous and responded to my queries with all of the required information in a timely fashion. I would definite by Rick Watson. He was professional, courteous and responded to my queries with all of the required information in a timely fashion. I would definitely recommend dealing with Rick at Lexus of London. More
by laurie
Employees Worked With
September 21, 2021
As usual the lease of our 2021 Lexus RX350 was a very pleasant and enjoyable experience. The staff are so polite and courteous. A special thanks to our sales representative Rick Watson who made the the t pleasant and enjoyable experience. The staff are so polite and courteous. A special thanks to our sales representative Rick Watson who made the the transaction a very pleasant experience. Keep up the good work Lexus of London. More
by hank28
Employees Worked With
