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Lexus of London
London, ON
3,583 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,583 reviews
February 06, 2020
The service attitude here is very good, and Allen is a very good dealer! Next time I will choose a car here, There are great choices！ very good dealer! Next time I will choose a car here, There are great choices！ More
by xb20001212
Helpful February 06, 2020
Very Impressed with Lexus of London I'm very impressed with the service and attention to detail provided by Lexus of London. Lauren and Nathan were very helpful and I never felt rushed, I'm very impressed with the service and attention to detail provided by Lexus of London. Lauren and Nathan were very helpful and I never felt rushed, they were willing to spend as much time with me as necessary. I look forward to a long relationship with Lexus of London. Leon More
by leon
February 05, 2020
This is my family’s second time purchasing from Lexus of London and Rick Watson. They are very professional and courteous and can tailor a deal to anyone’s budget/preferences. We were able to get a good dea London and Rick Watson. They are very professional and courteous and can tailor a deal to anyone’s budget/preferences. We were able to get a good deal on a RX 350 and IS 300 and it’s all Rick’s good work that got it done. 100% recommend Lexus if London and we’ll be back this summer to purchase another car. More
by mmdsyd
February 04, 2020
Top notch service I recently purchased and acquired my dream car, the Lexus NXH. We went to a local dealership and were not impressed with the level of service we rece I recently purchased and acquired my dream car, the Lexus NXH. We went to a local dealership and were not impressed with the level of service we received. We heard great things about Lexus of London and specifically, Rick Watson so decided to give it a try. We were greeted with open arms and received the best sales experience. Rick was patient, knowledgeable and made us feel comfortable with the entire experience. Lauren Rossini also assisted us with the financing portion and was a tremendous asset to that part of the process. When picking up my new vehicle, Rick explained everything very thoroughly. We then met with Nathan Butcher who showed me how to program everything in my new vehicle, explained the safety features and showed me how to download the Lexus app on my phone (which I'm loving). I would highly recommend Lexus of London. More
by tschmidt
February 04, 2020
Excellent service I would like to take a moment to tell my experience with Lexus of London. We purchased our Lexus car and the sales representative Sue Vincent was who I would like to take a moment to tell my experience with Lexus of London. We purchased our Lexus car and the sales representative Sue Vincent was who helped us. Her knowledge and her personality made this day a more wonderful day in our life. Helping us to choose the right car for our family her patient and her friendliness made this possible for us. I wish we could have more sales person everywhere like her. Lexus of London is so lucky to have her as a worker. Again can not repeat my self enough to able to have this fantastic experience with out Sue Vincent. Gabriella Horvath More
by sogipuszi
Employees Worked With
February 04, 2020
An excellent dealership We enjoyed our experience at Lexus of London. Sue Vincent was courteous and knowledgeable when we went with her for a test drive. She helped us sort We enjoyed our experience at Lexus of London. Sue Vincent was courteous and knowledgeable when we went with her for a test drive. She helped us sort through the paperwork of the purchase Nathan Butcher helped us to understand the features of the car. He was knowledgeable and was very patient with us as we asked many questions. Both Sue and Nathan made our purchase a very pleasant experience. More
by sandyand
Employees Worked With
Other Employees :
Nathan Butcher, Carly Vandermolen
February 04, 2020
Excellent all around Rick was professional, friendly and patient. Would definitely recommend to anyone. All the team at Lexus of London were pleasant to deal with and very Rick was professional, friendly and patient. Would definitely recommend to anyone. All the team at Lexus of London were pleasant to deal with and very helpful. I'll be back for sure.... More
by Greg
Employees Worked With
Other Employees :
Nathan Butcher
February 03, 2020
Larry is patient and very helpful explaining the products. He is polite and gives a good service to us. I will definetely give him 5 stars. products. He is polite and gives a good service to us. I will definetely give him 5 stars. More
by Wiecin500
Employees Worked With
February 03, 2020
Excellent service!Excellent knowledge Larry is very Excellent service! Excellent knowledge Larry is very kindly help me choosing the car, and very knowledgeable. Help with the lease process and help Excellent service! Excellent knowledge Larry is very kindly help me choosing the car, and very knowledgeable. Help with the lease process and help me trade in my old car! More
by Jiaming
February 03, 2020
Great used car purchase experience. Buying a car is always a difficult process for me but Lexus of London made it easier. The detail team did a great job on the car. They had a better fi Buying a car is always a difficult process for me but Lexus of London made it easier. The detail team did a great job on the car. They had a better finance rate than I could get at my bank. They also had a couple of promotional incentives that helped in added value to my purchace.. Get this they offered to deliver the car to me even though I lived a four hour drive away, No Charge! Thanks to Rick Watson, Lauren Rossini, and Bill for making this purchase easier for me. You people made the Lexus slogan "Driven to Perfection" a reality for me . Thanks. More
by leenee
