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Lexus of London
London, ON
4,168 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,168 reviews
September 19, 2021
Such an amazing car！A big thank you to my dealer Larry，thank you for your help and appreciate it！ Larry，thank you for your help and appreciate it！ More
by Yutai Sun
Employees Worked With
September 17, 2021
Jordan S was excellent to work with. Answered all my questions and not even a hint of sales pressure. Was patient and accommodating to my schedule. Felt like I was talking about cars with a friend - who questions and not even a hint of sales pressure. Was patient and accommodating to my schedule. Felt like I was talking about cars with a friend - who happens to be passionate about cars, and Lexus. More
by Melinda R.
Employees Worked With
Jordan Skellett
September 17, 2021
it’s so great experience, nice and professional service.thanks for Larry and his team. service.thanks for Larry and his team. More
by Fei Yu
September 17, 2021
Kevin was amazing and listened to what I wanted. I would recommend him to anyone. He made sure all my questions were answered and between him and Chris I was able to get the car I wanted without any pressur recommend him to anyone. He made sure all my questions were answered and between him and Chris I was able to get the car I wanted without any pressure! Thanks guys it was an amazing experience! More
by Redhead Realtor
Employees Worked With
Kevin Gittens, Thomas Geeves, Adam Mann
September 17, 2021
Both Kevin and Chris were great to work with, from the time we stepped into the dealership. Kevin really knew the vehicles and their respective pros and cons, with respect to what we wanted. We were shown time we stepped into the dealership. Kevin really knew the vehicles and their respective pros and cons, with respect to what we wanted. We were shown exactly what we were looking for and completed the deal within 2 hours. No sales pressure whatsoever. I recommended my sister give them a try, as she was in the market for a new vehicle, she purchased exactly what she wanted and we picked up our new vehicles at the same time. Thanks everyone…… More
by theromhenry
Employees Worked With
Lauren Rossini, Kevin Gittens
September 15, 2021
Always a pleasure dealing with Lexus of London. All aspects of the service was well explained and costed. The cost and time were as presented. aspects of the service was well explained and costed. The cost and time were as presented. More
by Monty Mitchell
Employees Worked With
CARMEN Jones
September 14, 2021
My sales agent was Rick Watson and he was extremely helpful and honest. We really enjoyed the entire purchase experience and the process was very smooth. Definitely had a great experience with Rick. helpful and honest. We really enjoyed the entire purchase experience and the process was very smooth. Definitely had a great experience with Rick. More
by Aysajan
Employees Worked With
September 14, 2021
Estimated repair was correct and completed repair was under cost estimate. Completed repair was fully explained prior to payment. All questions were fully answered. Staff focused on my service issue thro under cost estimate. Completed repair was fully explained prior to payment. All questions were fully answered. Staff focused on my service issue throughout our interaction. More
by Doug Woods
September 14, 2021
I was checked in quickly by Dale Craig. Dale was very professional and gave me an estimate of the cost of each item. My vehicle was ready in quick order. professional and gave me an estimate of the cost of each item. My vehicle was ready in quick order. More
by elq1946
Employees Worked With
