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Lexus of London
London, ON
4,166 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,167 reviews
October 09, 2021
Yaw^ko! Jordan is a very kind, passionate, caring, knowledgeable and respectful helper! He took the time to come out side as I was looking at the cars and LISTENED to me to help find my DREAM car. Jo knowledgeable and respectful helper! He took the time to come out side as I was looking at the cars and LISTENED to me to help find my DREAM car. Jordan walked me through the whole process of purchasing my amazing RX 350 Sport dream car. The knowledge and passion he has for cars is so great that you will not be disappointed. Very exciting time for myself and my family and Jordan did everything to help me bring my dream car to its new forever home. Yaw^ko - thank you so much Jordan for all your help. Keep up the amazing work and keep being you! More
by Amanda
Employees Worked With
Jordan Skellett
October 09, 2021
Waiting for my new vehicle to come in. I am disappointed because when I left the dealership I was under the impression that my new Lexus was simply at another dealer not coming from the factory. because when I left the dealership I was under the impression that my new Lexus was simply at another dealer not coming from the factory. More
by Gerryl88
Employees Worked With
Sue Vincent
October 08, 2021
Second time visiting here! Very nice experience, good environment, professional service and excellent staff there! environment, professional service and excellent staff there! More
by Lisa Wang
Employees Worked With
October 08, 2021
Everyone we encountered was welcoming and friendly. In particular, our purchase experience with Kevin Gittens was very positive. Kevin is personable and knowledgeable and a definite asset to Lexus of Lo particular, our purchase experience with Kevin Gittens was very positive. Kevin is personable and knowledgeable and a definite asset to Lexus of London. More
by Patmac
Employees Worked With
Kevin Gittens, Thomas Geeves
October 04, 2021
Really good customer service, good deal and the sales are patient and knowledgable. Strongly recommend. patient and knowledgable. Strongly recommend. More
by alfieai
Employees Worked With
October 04, 2021
Allen is really helpful and professional, happy to have him as my seller in Lexus. him as my seller in Lexus. More
by Jing
October 03, 2021
Allen is very helpful and professional. He was very patient while my husband and I had different opinions for which car we should go, he answered all questions professionally and give us very good deal patient while my husband and I had different opinions for which car we should go, he answered all questions professionally and give us very good deal. More
by yangcho1990
Employees Worked With
Jack Ji, Allen Zhang
October 01, 2021
Had a pleasant time meeting with Jordan Skellett to test drive a new Lexus. He was accommodating and very informative. Would highly recommend seeing him if you are in the market for a new car! drive a new Lexus. He was accommodating and very informative. Would highly recommend seeing him if you are in the market for a new car! More
by Sid
Employees Worked With
Jordan Skellett
October 01, 2021
My wife and I have had our vehicles serviced by Lexus of London for 20 years. We have always been treated well by the service staff. The training provided to your staff is top notch and very consistent. We London for 20 years. We have always been treated well by the service staff. The training provided to your staff is top notch and very consistent. We have purchased one vehicle, our first Lexus, but have brought all of our Lexus for service. We are anticipating purchasing a vehicle in the spring of 2022 and have already made contact with Kevin Gittens who will be looking into finding our preferred choices. He, by the way, seemed very pleasant and we look forward to working with him the future. More
by Briane.
