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Lexus of London

London, ON

4.9
4,053 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,053 reviews

July 05, 2021

Excellent service and Knowledge of products. A++. Rick from Sales was amazing. Can not say enough about the entire experience. Extremely please with the entire experience. Thank you. More

by Becca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
July 02, 2021

Ode to Kevin GittensYou enter a showroom with eyes a Ode to Kevin Gittens You enter a showroom with eyes a glow, Knowing full well how this will go. When you come in, they jump out of their seat More

by denstedt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

I live in Stratford and had made an appointment for alignment in Kitchener. My service advisor Karen was able to make an appointment 2 weeks sooner and for less cost. The service department also found More

by wiseguy33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

Larry is very welcoming to customers and gives detailed introductions. The overall test drive experience was also satisfactory. Car dealers give a good discount, will recommend to friends. More

by zoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

The absolute best! This is my second leased vehicle from Lexus of London. The staff are kind, courteous knowledgeable and never pressuring to make a sale. Extremely accommodating and always a positive exp More

by prikley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Stevens
July 01, 2021

Jordan was really easy to deal with and very knowledgeable on the vehicle I was looking at. I would certainly recommend Jordan if you are in the market for a new vehicle! More

by Damien.johnston99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Skellett
June 30, 2021

When I came to fix my car and after you guys diagnosed the problem the price was 1500$ less than what I paid. Legal cheating More

by Raja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen Campbell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
Jul 19, 2021 -

Lexus of London responded

Hi Raja, We apologize about this, but while a car is being repaired some issues that could not be seen in the previously are also unearthed. In this case , the technician found out the camber was still off indicating the control arm was bent, which had to be replaced. The right side front steering knuckle was bent as well, but the repair was declined. That is why the quote was off, We only work on the repair which is authorized by the customer. Keeping that in mind the $100 credit was also applied on the bill. If you have any further questions please contact me directly at 519-286-0319 John Rossini (Service Director)

June 30, 2021

The staff are all welcoming and knowledgeable. I felt that they were helpful and patient as I made my decisions. For these reasons, I would highly recommend this dealership. More

by aharford
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
June 30, 2021

Sales and service staff are knowledgeable and very service conscious. They make me feel they really care that our two Lexus (whatever is the plural!) run well and look good. I trust the service. More

by stanmartincan
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
June 30, 2021

professional all around, from dealing with Sue, Jack, and Chris, everyone was awesome and accommodating. amazing experience and will buy again from them! my first Lexus, but def not my last More

by Tom Y
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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