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Lexus of London
London, ON
3,583 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,583 reviews
September 10, 2020
We love to deal with this dealership and always get great service. We dealt with Carmen who is so pleasant,patient and understanding. Thank you! service. We dealt with Carmen who is so pleasant,patient and understanding. Thank you! More
by ajay
Employees Worked With
CARMEN Jones
Helpful September 10, 2020
I wanted to fix the noise under the car,but didn't fix at all. So I made a reservation again. I still to drive while hearing a strange sound. I hope you fix it this time. all. So I made a reservation again. I still to drive while hearing a strange sound. I hope you fix it this time. More
by choi5809
Employees Worked With
CARMEN Jones
September 09, 2020
Very pleased with the final result of the purchase of my new car. Everyone that I dealt with made me feel special and did their best to make sure that I was satisfied with my purchase. Thank you all. new car. Everyone that I dealt with made me feel special and did their best to make sure that I was satisfied with my purchase. Thank you all. More
by Golfer
September 08, 2020
It was a pleasure to deal with Lexus of London. Our dealings were with Rick Watson and he was very professional and helpful. He welcomed us into the dealership, kept in contact by phone and was knowle dealings were with Rick Watson and he was very professional and helpful. He welcomed us into the dealership, kept in contact by phone and was knowledgeable in discussing the vehicle we were interested in. In future we will continue to deal with him. More
by dhurst
Employees Worked With
September 05, 2020
If I could give this dealship a million stars I would ! The gentlemen I dealt with Kevin and Thomas were the absolute BEST to deal with ! I can not thank both of them enough for such a great experience ! The gentlemen I dealt with Kevin and Thomas were the absolute BEST to deal with ! I can not thank both of them enough for such a great experience ! More
by alyssascott102512
September 04, 2020
The service is very pleasing, the car is brand new, and very affordable. The dealership will listen to their customers patiently, and is eager to please their customers. very affordable. The dealership will listen to their customers patiently, and is eager to please their customers. More
by Erjia Sun
September 01, 2020
Salesperson Nathan Butcher was a pleasure to deal with. He was able to answer all our questions and we would not hesitate to recommend him to our friends. He was able to answer all our questions and we would not hesitate to recommend him to our friends. More
by Pat & John
Employees Worked With
Other Employees :
Jordan ?? (detailed operation of vehicle (post delivery) , Nathan Butcher
August 31, 2020
Nathan Butcher was very knowledgeable and answered all my questions about a pre-owned Honda they have for Sale at Lexus of London. I appreciate him knowing so much about a vehicle that is not a Lexus. Thank questions about a pre-owned Honda they have for Sale at Lexus of London. I appreciate him knowing so much about a vehicle that is not a Lexus. Thank you! More
by D_Runnalls
Employees Worked With
Nathan Butcher
August 29, 2020
Nathan was incredibly helpful in helping me find the exact car I was looking for! Couldn’t be happier. Excellent service each and every time I visited the dealership. Thanks again! exact car I was looking for! Couldn’t be happier. Excellent service each and every time I visited the dealership. Thanks again! More
by HM
August 29, 2020
Very knowledgeable about all Lexus products and services. A total awesome customer experience! My mom and I are so happy with our new purchase. Thanks so much Nathan~ You’re the best ☺️ A total awesome customer experience! My mom and I are so happy with our new purchase. Thanks so much Nathan~ You’re the best ☺️ More
by michelle a
Employees Worked With
Nathan Butcher
