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Lexus of London
London, ON
3,630 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,631 reviews
November 19, 2020
We have dealt with this dealership for 12 plus years and are driving our fifth RX 350. Our experience at this dealership has always been excellent. The staff are friendly and courteous. Karen is outstanding are driving our fifth RX 350. Our experience at this dealership has always been excellent. The staff are friendly and courteous. Karen is outstanding. More
by hdmoir
Helpful November 19, 2020
Service and showroom are safe, clean and comfortable. Personnel are polite, and adhere to COVID Protocols. my car was completed on schedule. Job well done! Personnel are polite, and adhere to COVID Protocols. my car was completed on schedule. Job well done! More
by Kohnr
Employees Worked With
CARMEN Jones
November 19, 2020
My entire experience was top-notch. Sue was very knowedgeable, friendly and efficient. Jordan did a great job of delivering the vehicle. And a special shout-out to Thomas, who was a great sport de knowedgeable, friendly and efficient. Jordan did a great job of delivering the vehicle. And a special shout-out to Thomas, who was a great sport dealing with a couple of playful customers and who went above and beyond to ensure that my car was available very quickly. Brilliant! Thank you to the entire LL team. More
by wtjoelker
November 18, 2020
Karen provides excellent and attentive customer service. Very friendly and experienced service professional. Lexus of London excels in it's proactive attention to keeping Lexus owners coming back! Very friendly and experienced service professional. Lexus of London excels in it's proactive attention to keeping Lexus owners coming back! More
by jpheindl
Employees Worked With
November 18, 2020
Good service by the sales personnel. Great cars and nice prices. Would consider recommending to other friends to use this dealer. Good memories will use in the future. prices. Would consider recommending to other friends to use this dealer. Good memories will use in the future. More
by Yue Dou
November 18, 2020
Sue, Lauren and Jordan were amazing to deal with. They were happy to answer any questions I had, and took the time to ensure I had all the information I needed. This dealership delivers excellent custome were happy to answer any questions I had, and took the time to ensure I had all the information I needed. This dealership delivers excellent customer service. More
by Dina
November 18, 2020
The first time I bought a car, the service is very good and the after-sales service is also very good. Thank you very much. and the after-sales service is also very good. Thank you very much. More
by Rh
November 17, 2020
I bought my first Lexus from this dealership in 1995. Since then I've had 3 others. Most recently, I purchased a 2020 UXh F Series 2, which I'm sure I will be pleased with. I've never had any major pro Since then I've had 3 others. Most recently, I purchased a 2020 UXh F Series 2, which I'm sure I will be pleased with. I've never had any major problems with any of them. Lexus of London is an excellent dealership with superb people. both in sales and service More
by cmee
November 17, 2020
I have leased several vehicles from this dealership over the past 10+ years. They have always provided excellent service in responding to my needs. I have also referred friends to this dealership who have a the past 10+ years. They have always provided excellent service in responding to my needs. I have also referred friends to this dealership who have also been very pleased. More
by Michael O'Keefe
November 17, 2020
friendly service, professional and useful suggestion, clear explanation, very nice. I will come back. If you need a sales representative, I do recommend Allen Zhang! clear explanation, very nice. I will come back. If you need a sales representative, I do recommend Allen Zhang! More
by yiping0457
Employees Worked With
