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Lexus of London
London, ON
3,640 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,640 reviews
December 03, 2020
Very nice and patient sales agent, exceptional service, really nice and quite car, tell all the details about the car. Thanks a lot for the great service. really nice and quite car, tell all the details about the car. Thanks a lot for the great service. More
by Zxc
Employees Worked With
Helpful December 03, 2020
Great service and very friendly staff, already bought 2 cars from Larry! The visit is very pleasant and would recommend Larry to family and friends. cars from Larry! The visit is very pleasant and would recommend Larry to family and friends. More
by Czhang468
November 25, 2020
I was early for my appointment but staff took my vehicle right in. Dale pointed out a service that should be done at this time which I appreciated. Service was completed in excellent time and vehicle right in. Dale pointed out a service that should be done at this time which I appreciated. Service was completed in excellent time and vehicle washed and cleaned inside. Excellent service completed in a timely manner. More
by Don015
Employees Worked With
Dale Craig
November 23, 2020
I bought a used Toyota Highlander from this dealership. It was a little awkward because I live 2 hour drive away. Kevin Gitten helped me purchase the Highlander.he made the transaction fluid and seamless. It was a little awkward because I live 2 hour drive away. Kevin Gitten helped me purchase the Highlander.he made the transaction fluid and seamless. Everyone there was very helpful and professional. Thank you Kevin, I love the Highlander it is the perfect machine for me, runs and looks like new. , ,,,....Sincerely Jerry More
by Jerry P
Employees Worked With
November 22, 2020
I first dealt with Sue in 2013 when I purchased my used 2012 RX350. I was Sue’s first customer then and was very pleased to learn she was still working for Lexus of London last month when I decided to buy 2012 RX350. I was Sue’s first customer then and was very pleased to learn she was still working for Lexus of London last month when I decided to buy a new vehicle. Sue was very accommodating, thorough and professional while also assuring me she was interested in giving me the best deal possible. I purchased my new RX350 that very afyernoon from Sue and I have been enjoying my vehicle very much ever since. I woul recommend Sue to anyone i terested in a new vehicle. More
by debmcnair29
November 21, 2020
Traded in our 2015 RX350 and purchased a 2020 Demo RX350 through Stephanie Shearsby who had previously conducted our sale on the 2015 a few years ago. Despite Stephanie's promotion to management, she made t through Stephanie Shearsby who had previously conducted our sale on the 2015 a few years ago. Despite Stephanie's promotion to management, she made time to make sure we were looked after and spearheaded the sale, ensuring top price for our trade. Both times we have dealt with Stephanie have been totally awesome because she is a straight shooter, to the point, with no dancing in circles...very much appreciated in this current climate. Thank you again Stephanie! Lino Prelazzi More
by Lino
November 21, 2020
Excellent service as always . Available to answer my questions . Friendly environment and the place is very clean and organized. I have been with the dealership in vet 15 years . Amazing questions . Friendly environment and the place is very clean and organized. I have been with the dealership in vet 15 years . Amazing More
by Madeleine moussa-sadek
November 20, 2020
Lexus of London staff are friendly and knowledgeable, the service from all the departments is excellent and reasonable. Overall it has been a great experience, from the purchasing and financing of my vehicle service from all the departments is excellent and reasonable. Overall it has been a great experience, from the purchasing and financing of my vehicle to having it serviced. Thanks Lexus of London. More
by larry.mcnaughton
Employees Worked With
Other Employees :
CARMEN Jones
November 20, 2020
Hello, I dealt with Kevin Gittens - he was honest, sincere and just a pleasure to deal with. The car's detailing work was incredible and a Lexus IS300 is a dream to drive. Do the smart thing, choose K sincere and just a pleasure to deal with. The car's detailing work was incredible and a Lexus IS300 is a dream to drive. Do the smart thing, choose Kevin for your Lexus needs. More
by hamza48_5
Employees Worked With
November 19, 2020
We have dealt with this dealership for 12 plus years and are driving our fifth RX 350. Our experience at this dealership has always been excellent. The staff are friendly and courteous. Karen is outstanding are driving our fifth RX 350. Our experience at this dealership has always been excellent. The staff are friendly and courteous. Karen is outstanding. More
by hdmoir
