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Lexus of London

London, ON

4.9
4,240 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,240 reviews

April 08, 2022

I can't rate the dealership as I have never been. I'm so sad to see that he has left Volvo. As a client he made you feel like you part of a family, not just another customer. He took the time to l More

by Melissa M
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

We are happy to have him! We service all makes at Lexus of London so feel free to come in for a coffee and complimentary car wash sometime! Thank you for taking the time to leave a review. Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 07, 2022

Larry is professional and friendly. I know Jack for 5 years, his after sales service is great. This is my second purchase from Toyotatown/Lexus of London, enjoyed it. More

by jg123456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany, Jack Ji, Allen Zhang
May 13, 2022 -

Lexus of London responded

Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 07, 2022

Allen has a very good attitude for his client. He also provides sufficient information for me which helps a lot. More

by sL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
May 13, 2022 -

Lexus of London responded

Good Afternoon! Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 06, 2022

Friendly, Clean & Spotless showroom , punctual, professional , Rick was awesome ( third vehicle with him ). It’s is worth the drive to London ! More

by Realtor Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Geeves
May 13, 2022 -

Lexus of London responded

Good Afternoon Rick! Thank you for your continued patronage and taking the time to leave Rick a review, we appreciate it! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 05, 2022

Allen Zhang at Lexus of London helped me with my recent vehicle purchase. He was extremely knowledgeable and stayed professional throughout the entire process. I thank Allen and his team sincerely for thei More

by mingqian.zhu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
May 13, 2022 -

Lexus of London responded

Good Afternoon! Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 04, 2022

Allen is a very professional, patient, and kind dealer! He answered all of our questions professionally, and helped us make the best choice! It was an excellent experience and we enjoyed it a lot. More

by linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
May 13, 2022 -

Lexus of London responded

Hi Linda! Thank you for taking the time to leave Allen a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 03, 2022

These are strange times, and even in the best of times going to a dealership was akin to going to the dentist. I have to say we drove an hour to get to London from Waterloo and we were not disappointed. K More

by zeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens, Thomas Geeves
May 13, 2022 -

Lexus of London responded

Wow! Thank you for taking the time to leave such a thoughtful review. These are strange times and guests like you make showing up every day and making it happen worth it! Thank you, thank you, thank you! Way to go Kevin and Tom! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 02, 2022

Allen is the best, also Larry with jack really helped a lot! Recommend to go to this dealer More

by xiaorui19991029
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Ji, Allen Zhang
May 13, 2022 -

Lexus of London responded

Allen is the best! Thank you for taking the time to leave a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 02, 2022

Very nice experience at Lexus of London. Allen is very knowledgeable and helpful. Tiffany is nice and patient with me and helped me set up my car. More

by Dali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Ji, Lauren Rossini, Allen Zhang, Thomas Geeves, Jordan Skellett, Jordan Fera
April 01, 2022

We had a great experience this week working with Jordan Skellett he was super helpful and accommodating. Finally looking forward to making a new vehicle purchase! Thanks again Lexus of London. More

by cusoon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Skellett
May 13, 2022 -

Lexus of London responded

Thank you for taking the time to leave a review for Jordan! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

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