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Lexus of London
London, ON
4,165 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,165 reviews
March 01, 2022
I had an excellent experience with Larry Liang and this dealership. He gives a fantastic introduction of the car I get. Jack and Allen also helped a lot. They are the best! dealership. He gives a fantastic introduction of the car I get. Jack and Allen also helped a lot. They are the best! More
by Hong
March 01, 2022
Very good service very patient very warm very responsible very efficient Thank you for your time satisfactory car!! responsible very efficient Thank you for your time satisfactory car!! More
by 2656758411
Employees Worked With
February 26, 2022
I had a great experience, everyone was kind and friendly. I brought my car from this dealership and they helped me set it up and answered all my questions. I brought my car from this dealership and they helped me set it up and answered all my questions. More
by Rawanarafat
Employees Worked With
Thomas Geeves, Jordan Fera
February 25, 2022
We visited Lexus of London to pick out an SUV as we had a newborn and needed to change vehicles from a 2 door Honda Accord. The service and process was seamless and Rick Watson was a pleasure to deal with an newborn and needed to change vehicles from a 2 door Honda Accord. The service and process was seamless and Rick Watson was a pleasure to deal with and we will be returning to Lexus of London in the future. Thank you again. - Hafeez More
by fezpopat
Employees Worked With
February 25, 2022
I have been very happy with this dealership. Friendly approach of the sales department, prompt service, option of valet pick up from out of town cars are some of many advantages to deal with Lex Friendly approach of the sales department, prompt service, option of valet pick up from out of town cars are some of many advantages to deal with Lexus of London. I have been a customer since 2012 and will remain so. More
by Stork
Employees Worked With
February 25, 2022
I received excellent support today while visiting the service Dept. I brought in a vehicle purchased from another out of town dealership and I was met with a friendly, professional and welcoming approac service Dept. I brought in a vehicle purchased from another out of town dealership and I was met with a friendly, professional and welcoming approach. More
by WSC
Employees Worked With
February 24, 2022
Sue was friendly, helpful, professional and made my buying experience an extremely smooth and easy one! I would highly recommend her services to anyone in the market for a new car. buying experience an extremely smooth and easy one! I would highly recommend her services to anyone in the market for a new car. More
by graigpettit
Employees Worked With
Other Employees :
Sue Vincent, Rhonda Thompson, Thomas Geeves
February 20, 2022
Excellent service, would definitely recommend this dealership to friends and family. Rock was very good to work with. dealership to friends and family. Rock was very good to work with. More
by vlemmix.laurie
Employees Worked With
February 18, 2022
He is really nice and always be patient of my questions what's more he even will send me home after he get off work. I am a new guy here so my English is poor but he will translate the details of the car f what's more he even will send me home after he get off work. I am a new guy here so my English is poor but he will translate the details of the car for me. If I were you, I strongly suggest you to choose him as your car manager. More
by XINYI GE
Employees Worked With
