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Lexus of London
London, ON
4,017 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,017 reviews
February 01, 2022
Went in to look at used cars, was helped by Jordan. Very courteous and kind. Helped me with an couple of test drives. Will be in to purchase from him in bear future. courteous and kind. Helped me with an couple of test drives. Will be in to purchase from him in bear future. More
by Slowride
Employees Worked With
Jordan Skellett
January 31, 2022
From the first phone call, right to the last email Rick was a detailed, polite and prompt communicator. He kept me appraised of all my vehicle options, their availability and made an appointment for me to was a detailed, polite and prompt communicator. He kept me appraised of all my vehicle options, their availability and made an appointment for me to view each. He followed up his emails with phone calls and was with me every step of the way on my buying journey, understanding what a big investment a car buying experience can be. Thank you for everything Rick! You'll be my next call when we're ready for our next vehicle. More
by sherimiesmer
Employees Worked With
January 31, 2022
Great, professional service from Jordan and his team. No pressure tactics and willing to satisfy customer. Would definitely recommend. pressure tactics and willing to satisfy customer. Would definitely recommend. More
by pawel
Employees Worked With
January 29, 2022
Jordan is the best salesman I got in my life. He gave me everything my needs and I was very satisfy to buy a new car at Lexus of London. By Quyen Pham everything my needs and I was very satisfy to buy a new car at Lexus of London. By Quyen Pham More
by quyen Pham
January 29, 2022
Jordan was very knowledgeable and accommodating. He knew the answers to every question we asked. A very pleasant experience overall. the answers to every question we asked. A very pleasant experience overall. More
by Alex Moggy
Employees Worked With
January 28, 2022
I’ve been having my LEXUS’ serviced here for over 10 years and everyone is a pleasure to deal with. years and everyone is a pleasure to deal with. More
by DCamM
Employees Worked With
Other Employees :
Lauren Rossini, Adam Mann
January 27, 2022
We had to wait for a long time to get the part shipped to Lexus service centre due to shortage of supply during this Covid pandemic, but once the part arrived, we had a great service. The problem of the vehi Lexus service centre due to shortage of supply during this Covid pandemic, but once the part arrived, we had a great service. The problem of the vehicle was well taken care of. My Rx350 is 13 yr old now but drives as smooth as it was in 2009. Thank you team ! More
by Ruksana
Employees Worked With
January 27, 2022
The service attitude is very good, and we will do our best to help customers find the models that are pleasing to the heart. best to help customers find the models that are pleasing to the heart. More
by hengbozhang
Employees Worked With
January 26, 2022
Dale was as usual very helpful.The general experience is Dale was as usual very helpful. The general experience is very positive. I am very satisfied with teh service. Dale was as usual very helpful. The general experience is very positive. I am very satisfied with teh service. More
by Oleg
Employees Worked With
January 26, 2022
First time at the dealership, friendly and timely service. Snow tire package was a fair price and parts person had good recommendation. service. Snow tire package was a fair price and parts person had good recommendation. More
by hglinoga
Employees Worked With
