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Lexus of London
London, ON
4,013 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,013 reviews
June 06, 2022
Salesman Rick Watson excellent to work with ! Especially juggling 2 sales at same time lol Especially juggling 2 sales at same time lol More
by Dancingqueen43
Employees Worked With
June 05, 2022
We are from Windsor On, but after researching dealerships, we chose to put our trust in Lexus of London. We were not disappointed with our decision. We were matched with Jordan and he made us fee dealerships, we chose to put our trust in Lexus of London. We were not disappointed with our decision. We were matched with Jordan and he made us feel comfortable during the entire Lexus experience. It took us some time to decide, weighing all of our options, before making our final choice. Jordan was patient and very informative. He never made us feel like we were wasting his time and never rushed us into making a decision. He truly made it a wonderful experience. Thanks Jordan and we are in love with our RX350, aka Pearl. More
by tamaradaoust
Employees Worked With
Jordan Skellett
June 04, 2022
Larry is so patient and help me to find a perfect car. The price is also nice for me. The price is also nice for me. More
by hongyixian65
June 04, 2022
Alan's attendant is very good attitude, timely response, patience, can help customers to deliver the car is very convenient Good review patience, can help customers to deliver the car is very convenient Good review More
by Chloe
Employees Worked With
June 03, 2022
The service people at Lexus of London are always exceptional. Most recently, I was helped by Dale when I put in a call for help. Dale responded very quickly and in a concerned manner. When I had the exceptional. Most recently, I was helped by Dale when I put in a call for help. Dale responded very quickly and in a concerned manner. When I had the work I needed done, Romeo helped me choose a repair option well suited to my situation and showed great care in making sure the problem was resolved. I was very grateful for the above and beyond service I received! More
by Elaine
May 31, 2022
Karen made our the whole process of ordering and getting our new tires installed very easy and enjoyable. She is very friendly, professional & was very accommodating to our needs. A true asset to your dea our new tires installed very easy and enjoyable. She is very friendly, professional & was very accommodating to our needs. A true asset to your dealership! More
by aevans697
Employees Worked With
May 30, 2022
Great service, they did beyond my initial need, very professional and friendly , this is the dealer that I alway trust professional and friendly , this is the dealer that I alway trust More
by Bingyang
Employees Worked With
May 29, 2022
Sue and Lauren made the process simple and enjoyable! They were super friendly and knowledgeable. Would recommend to anyone! They were super friendly and knowledgeable. Would recommend to anyone! More
by KaitY
May 27, 2022
Always greeted so nicely and politely by all staff. Always well taken care of 10+ Always well taken care of 10+ More
by annette
May 26, 2022
It was a pleasure to deal with them and they took care of me when I had a small problem after my purchase. me when I had a small problem after my purchase. More
by Jim Van Lanen
