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Lexus of London
London, ON
4,236 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,236 reviews
February 16, 2023
Excellent dealership. Jillian Cook at the London location was absolutely amazing; she went way beyond expectations to find us the right vehicle we wanted. She put tremen Jillian Cook at the London location was absolutely amazing; she went way beyond expectations to find us the right vehicle we wanted. She put tremendous amount of time and effort to search for months and we are very appreciative for it. The dealership is very friendly, feels like a warm environment. Everyone is nice and helpful. Delivery day was easy and well organized. Thank you everyone who made this happen! More
by sylviakrecsko
February 15, 2023
Dale Craig did an excellent job again in helping me get the issues in my 2022 Lexus RX 350 resolved. He updated me occasionally what my vehicle repair status is, and was quite honest in his dealings with m the issues in my 2022 Lexus RX 350 resolved. He updated me occasionally what my vehicle repair status is, and was quite honest in his dealings with me. I’ll see you in my next appointment in two weeks, Dale. Anyone who wants to get an excellent service advisor at Lexus of London talk to Dale, and he is able to help you in getting your vehicle repaired promptly hands-down More
by Rebunag
February 11, 2023
Best experience at this dealership! Larry is really nice and helped me to get the car I want. Larry is really nice and helped me to get the car I want. More
by huhaoyu040202
February 10, 2023
Very good experience at this dealership. Larry is a fantastic and helpful sales person, help me to get the car! Larry is a fantastic and helpful sales person, help me to get the car! More
by ybai286
February 09, 2023
Listened very well. Answered all our questions. Delivery day was perfect. Accommodated our requests and things we wanted. Answered all our questions. Delivery day was perfect. Accommodated our requests and things we wanted. More
by Suk
February 01, 2023
I have purchased or leased a Lexus continuosly from this dealership since 1998. I have been consistently impressed with essentially everyone I have encountered with their professionalism, compassion, and a dealership since 1998. I have been consistently impressed with essentially everyone I have encountered with their professionalism, compassion, and a culture which makes the customer feel that they are the most important person. Amongst all the Lexus staff that I have encountered, two stand out. One is Jillian Cook who was the point person for my recent purchase of an NX. She stood out as the consumate "listener", who understood my current unique circumstances and worked tirelessly with Stephanie Shearsby to make the deal a reality. The second individual is Romeo Nissan. Once again, as with Jillian, his main strength is that he listens and makes the customer feel "special" and valued. These qualities are of immense value in service delivery (I compare my treatment at Lexus with the local Mercedes-Benz dealership). I would strongly recommend the Lexus dealership to anyone interested in a new vehicle purchase. More
by dr.wisenberg
Employees Worked With
Other Employees :
Lauren Rossini
February 01, 2023
Be seriously, Allen Zhang is the best sales I ever saw before, Adequate knowledge of cars, serious attitude towards customers and the sprite love for car who gave us a wonderful car buying experience wit before, Adequate knowledge of cars, serious attitude towards customers and the sprite love for car who gave us a wonderful car buying experience with him. Thank you Allen. More
by Arios
