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Lexus of London
London, ON
4,011 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,011 reviews
September 07, 2022
Lexus Of London exceeded my expectations. Upon arrival, I was greeted by Jillian who represented the brand with professionalism, kindness, and knowledge of the Lexus products and services. Upon arrival, I was greeted by Jillian who represented the brand with professionalism, kindness, and knowledge of the Lexus products and services. Jillian gave us a thorough overview of all of the trim levels that I was interested in and provided recommendations on which vehicle would be best for my lifestyle. After the test drive, I was shown around the dealership and an overview of the different advantages of purchasing from the dealership. She also gave me detailed pricing on a brand new lease, which helped me narrow down my options. I appreciate the service that I was given here and have recommended Jillian and Lexus of London to my network. More
by John
Employees Worked With
September 05, 2022
Allen is professional, kind and funny. He made my car purchase experience enjoyable. I recommend Allen’s service to anyone looking to buy a car. He made my car purchase experience enjoyable. I recommend Allen’s service to anyone looking to buy a car. More
by Chris
Employees Worked With
Other Employees :
Jordan Skellett
September 04, 2022
Very great sales! Always answered my questions very carefully and gave me a great experience! I always want to recommend Allen to a friend when they ask me about a car Always answered my questions very carefully and gave me a great experience! I always want to recommend Allen to a friend when they ask me about a car. More
by yanglingchu0830
Employees Worked With
September 04, 2022
Best service, the full team are always willing to help. Great experience compared to other non Lexus dealers. Our sales representative Rick was fantastic. Great experience compared to other non Lexus dealers. Our sales representative Rick was fantastic. More
by Dfholson
September 04, 2022
Allen is a very nice person and has made our business very easy and happy very easy and happy More
by haodong
Employees Worked With
Other Employees :
Jordan Skellett, Jordon Craib
September 03, 2022
Working with Jillian was a great experience. She was very helpful and made sure she answers all our question. She followed up frequently with us to ensure we have good experience. Communication She was very helpful and made sure she answers all our question. She followed up frequently with us to ensure we have good experience. Communication with her was extremely nice and effective. Highly recommend Jillian More
by Ali
Employees Worked With
September 01, 2022
He is a very friendly person, who provides very professional service. I’m happy purchasing my car with him. professional service. I’m happy purchasing my car with him. More
by leieugene3
August 31, 2022
This is our 3rd Lexus we have purchased thru Sue Vincent. The service and knowledge Sue has with Lexus is amazing. We request Sue very single time we are in need of a new car; she is definitely the best! The service and knowledge Sue has with Lexus is amazing. We request Sue very single time we are in need of a new car; she is definitely the best! Such a pleasure to work with Sue. Pre-purchase through to driving away, always ready to answer any questions or concern and follow up communication is stellar; truly cares about your needs. More
by Steve Henry
Employees Worked With
August 30, 2022
Exceptional customer service, reliability, integrity, knowledgeable, enthusiastic, helpful, insightful, first class, friendly, thorough, understanding, organized. knowledgeable, enthusiastic, helpful, insightful, first class, friendly, thorough, understanding, organized. More
by bono1222
Employees Worked With
