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Lexus of London
London, ON
4,101 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,101 reviews
November 12, 2022
Great customer service, very friendly and welcoming staff. Knows their product very well. Thanks to Rick and Thomas staff. Knows their product very well. Thanks to Rick and Thomas More
by Abraham
November 11, 2022
Always have had confidence in the staff at this location and feel that I have been treated very well. This is a huge factor when deciding on a new vehicle purchase! and feel that I have been treated very well. This is a huge factor when deciding on a new vehicle purchase! More
by yoursterlingchoice
November 09, 2022
Rick values and understands the consumer experience. His great communication skills and attention to detail was very refreshing. He went above and beyond on several occasions working around my schedule His great communication skills and attention to detail was very refreshing. He went above and beyond on several occasions working around my schedule and needs. He is not in it just for a simple transaction but to develop a relationship and that is evident to anybody that he crosses paths with. Keep up the good work Rick! More
by Imaan
Employees Worked With
November 09, 2022
Had a great experience with Dale. Best service we have ever had. He was very helpful. Best service we have ever had. He was very helpful. More
by JP
Employees Worked With
November 09, 2022
Great service and Karen is awesome. She's really on the ball, even calling me when I called and didn't leave a msg. She's really on the ball, even calling me when I called and didn't leave a msg. More
by not2blue
Employees Worked With
November 08, 2022
Larry is a wonderfulsales person. He helps me to choose a pre-own car in good condition and suitablefor my use. He helps me to choose a pre-own car in good condition and suitablefor my use. More
by rose20080118
November 07, 2022
I had a great experience with Rick Watson. I have leased a Lexus for several years. This time I decided to down size to a smaller SUV. Rick was extremely helpful and answered my I have leased a Lexus for several years. This time I decided to down size to a smaller SUV. Rick was extremely helpful and answered my questions quickly. More
by Jacquie
Employees Worked With
Other Employees :
Adam Mann
November 05, 2022
From Jordan Sanchez in sales, Romeo Nissan service advisor ( and new service advisor, Arden), to Ryan Welsh in parts a big thank you. I appreciate your professionalism and I know I'm definitely at the advisor ( and new service advisor, Arden), to Ryan Welsh in parts a big thank you. I appreciate your professionalism and I know I'm definitely at the right dealership for my latest car. More
by woods
November 05, 2022
Best service I have ever had. Especially satisfied with the sales manager Jack. Professional services and patient. Also the coffee tastes great! Especially satisfied with the sales manager Jack. Professional services and patient. Also the coffee tastes great! More
by Jin SUN
