Key West Ford Sales Ltd

Total Customer Service We were so pleased at the 'no pressure', "how can we totally help you" attitude of this dealership. What an informed and engaging salesperson, Peter We were so pleased at the 'no pressure', "how can we totally help you" attitude of this dealership. What an informed and engaging salesperson, Peter Olson is...what an asset to Key West staff. Many thanks also to Michelle who put the paperwork together promptly, and Clemente who makes the best popcorn in town. Thanks again to all involved at Key West in making our purchase of a new vehicle so enjoyable. More

Exceptional Service We went in today to discuss different vehicles for ourselves. We were referred to Michael Nokes by my work boss and his customer service was beyond ex We went in today to discuss different vehicles for ourselves. We were referred to Michael Nokes by my work boss and his customer service was beyond exceptional. He had multiple choices of vehicles for us to test drive and even though the day was long, it was a thoroughly enjoyable experience. We found the right car for us, a very nice Ford Escape and we couldn't be happier. More

Unprofessional Walked in to look at a ford fusion. There weren't many customers. However I overheard a conversation when I walked in through the front entrance as I Walked in to look at a ford fusion. There weren't many customers. However I overheard a conversation when I walked in through the front entrance as I was trying to find a sales staff. There was a guy in a very outdated plaid-like suit speaking to this family. I assume he was the manager. He had a condescending tone and was just raging on them. I glanced over, saw some numbers on a piece of paper, looked like prices. From what I understand it looked like the family was looking for a 10% discount. I thought this was reasonable. I've never heard of people paying full price. At any rate, I walked out immediately. I came in hoping to buy a car with getting maybe a 10% discount as well, but after hearing this manager disrespect the family who remained quiet throughout, I decided to just go to another ford dealer. Bought my ford with my 12% discount instead. I will leave the review on their page One last thing, as I walked out, I heard the manager say, "enjoy your vehicle from the other dealership" Very unprofessional. As I said, the family were silent, probably just as astonished as I was. There are tons of dealerships out there competing for your money, don't take abusive behavior. There are tons that have better customer service. To that family, I hope you didn't end up buying/giving them your money. More

Nice people, always ready to help. Jag called to let me know a clean F350 was available and helped me trade up to a better , newer ford. We had some issues to clear up and the deal was Jag called to let me know a clean F350 was available and helped me trade up to a better , newer ford. We had some issues to clear up and the deal was done. I am very happy with my new truck and also with the service at Key West. Jag, Calvin and Amanda all pitched in to make it all happen smoothly in a very friendly low pressure environment. Great service, the way it should be. Thanks guys. More

A successful day I was looking for a Van Passenger. Robert showed me different possibilities and advised me very well. Thanks to Robert I found the right decision for I was looking for a Van Passenger. Robert showed me different possibilities and advised me very well. Thanks to Robert I found the right decision for the vehicle. It was a great day for me. Christian More

Helpful and accommodating. Jag was great to deal with and made it easy for me to get into my new vehicle. It was my first time buying from a dealership, so I had lots of questio Jag was great to deal with and made it easy for me to get into my new vehicle. It was my first time buying from a dealership, so I had lots of questions that they happily answered and they even gave me some money saving advice. Thanks again. More