Key West Ford Sales Ltd

Key West Ford Sales Ltd responded

Thank you for taking the time to share your expedience with Robert and our dealership! Robert sure goes above & beyond for his customers. And we truly are a family here! Congrats on your new Focus and we look forward to seeing you in for service!

Key West Ford Sales Ltd responded

Thank you so much for sharing your positive experience with us Josh! We pride ourselves in providing the best possible experience and setting ourselves apart from other dealerships! Community is very important to us and I am glad we were able to donate to your favourite charity! Congrats on your new vehicle!

Key West Ford Sales Ltd responded

Hi " Feeling heartbroken & ripped off", Thank you for YOUR version of the events that took place during your visit with us, As per usual when we receive a poor rating on social media from an unreasonably disgruntled client the story told is never what factually occurred. It is always a one sided spun tale by the complainant. So here is what did happened. The vehicle you purchased was advertised at a sale price of $ 42900.00, NOT $ 40900.00. The vehicle was advertised at that price on every medium we use to market our vehicles. You had a trade, we made the deal based on you trading in your vehicle. We showed a $2000.00 price reduction off the advertised price and an additional $5000.00 off for your trade. You decided not to trade your vehicle at the last minute thereby negating / breaching our agreement. The moment you withdrew your trade you cancelled the agreement in place, not us, you did. At that moment we were appropriately within our rights to not proceed with the transaction as it was not what we mutually agreed to. We were gambling on the sale of your trade to recoup some of the additional discount ($2000.00) we showed off the advertised sale price as we were in a loss position. Taking your trade out of the equation prevented us from doing that thereby killing the deal in place. In regards to your downpayment, it does not matter if you put $10k or $15k down, why would it matter ? When Kal ("so called manager") was showing you his computer screen he was fully disclosing our position on the deal with full transparency. He was merely trying to show you our position in regards to cost, etc. Nothing wrong with that action. As for your incredibly tasteless comment regarding being female (nice choice of words by the way) and how we assume you must be an idiot is utterly ridiculous . We have several highly regarded professional females working here and everyone of them is treated with the utmost respect. Our client base is 30000 strong and never have we been accused of assuming any woman is an idiot at any time. Only actual idiots get that assumption, male or female. It should be noted, at no time were you forced, cohorst or pushed to buy anything. As a sign of good faith we discounted the vehicle $1000.00 to keep the deal together and finish the transaction on a high note. That obviously did not work as planned. I suggest next time you feel this way during a purchase you probably should not go through with it. Worse is to go through with it then proceed to tirade on social media about your experience. Your version of what took place. We feel it is only fair to express ours as it actually happened. You have since emailed the salesperson threatening you will go to the VSABC if we do not give in to your "demands". Please feel free to contact them as we are happy to state our side and back it up with supporting documentation. As for us being referred to as "imbeciles" in your post, well that kind of goes back to the idiot reference you made in your post. You are correct on two points, you should not have been charged $ 100.00 air conditioning recovery tax on a pre owned vehicle and the $ 199.00 transfer is charged when you trade in a vehicle which you did not. Definitely a mistake on our part and now $ 299.00 is in the mail to you. No problem. As for the rest of your complaints, we are fully compliant in regards to the legislation set forth by the VSABC. Feel free to contact me if you wish to discuss the matter civilly and in person without name calling, social media rage and baseless nonsensical accusations in regards to your experience with Key West Ford. We have thousands of very happy customers all over the web and we are open to improving our service when a client is legitimately upset because of a poor customer experience caused by us. We will never be receptive or accommodating to those who on a whim or vengeance of some sort and without regard for the facts of the matter try and hurt us on social media or anywhere else. Tony Terezakis

charbear responded

Rather than erase my previous emotionally and somewhat irrational filled story, I would like to correct a few things. Firstly, I apologize for making derogatory comments! I was emotionally charged when I wrote this and did not stop to think of my poor choice in words. I retract my comment that stated, "my gender had anything to do with it." I also agree that I should not have written about the price change as I have come to realize where the dealership was coming from and agree that my first purchase agreement was made null and void due to the fact that my trade vehicle had died in my driveway. I did not intentionally negate on our original deal but my vehicle mysteriously died when I went to start it that morning. Here's where I feel that things were unjust: I got three charges on my contract with you that I should not have been charged. Yes, you've accepted responsibility for two of them and have said the cheque is in the mail. For that I thank you. However, there is one charge that I feel you have not acknowledged and that is a service fee of $695. I've tried to communicate this to you through emails. I've even sent proof that these charges are in fact illegal from the Vehicle Sales Authority. You have now stopped communicating with me and have told me to file a complaint in order to get what is rightfully mine back. I wish we could have resolved this matter without involving the law but with no communication on your part I really don't know what else to do.

Key West Ford Sales Ltd responded

Hi Conor, Lucas is a new edition to our store and we are glad to have him join our team! I have added him to our page if you would like to edit your review to to tag him in your post, that would be greatly appreciated! Thank you for taking your time to provide us with your great feedback!

Key West Ford Sales Ltd responded

Hi Harv, Thank you for taking your time to provide us with such great feedback! We are so happy to hear they were able to help you fin a vehicle that fit your budget and fulfill your needs! If you need anything in the future, please let us know! I have also updated our page with Marcus, so you are more then welcome to go back and tag him as well!

Key West Ford Sales Ltd responded

Thank you for your positive feedback! Glad you stopped in after seeing us on your work commute! If you need anything at all, we are here to help - enjoy your new vehicle!

Key West Ford Sales Ltd responded

Hi Darshan, Thank you so much your review of Allan and your visit here at Key West Ford. We are so happy to hear that Allan was not pushy and gave you all of the details of the car. Enjoy your new vehicle and if you need anything at all, just let us know! See you for your next service!

Key West Ford Sales Ltd responded

Hi Fred, Thank you so much for your positive feedback about your experience with Robert Antoniak! Enjoy your new F150 and if you need anything in the future let us know! See you for your next service!

Key West Ford Sales Ltd responded

Hi Kim, Thank you so much for your positive feedback! Jag sure provides excellent service and in a timely manner. We look forward to servicing you in the future in our service department! If you need anything at all or have any questions, please do not hesitate to call!

Key West Ford Sales Ltd responded

Hi Cole, Thank you so much for the positive feedback! Jeff & Michael are definitely exceptional and we are glad we were able to find you an excellent vehicle for an excellent price!