Key West Ford Sales Ltd

"I am extremely disappointed with the service I received at this dealership. After recently purchasing a Mustang, Me & My friend returned to buy a cargo van. Instead of assisting us, the salesman interrogat at this dealership. After recently purchasing a Mustang, Me & My friend returned to buy a cargo van. Instead of assisting us, the salesman interrogated us about why we were there, accusing us of looking like we were committing fraud. He refused to show us the cargo van we wanted to see. This kind of treatment is unacceptable. I would not recommend this dealership to anyone. Their customer service is appalling, and they seem to discriminate against customers who return to make additional purchases." #Boycott Assistant General Manager #Danny Northcote More

Dealership Sold Me a Defective Electric Vehicle and Refuses Responsibility Buying a car is meant to be a milestone — a moment of excitement and progress. But for me and my family, it has turned into a Refuses Responsibility Buying a car is meant to be a milestone — a moment of excitement and progress. But for me and my family, it has turned into a stressful and painful ordeal. I purchased an electric vehicle from a local dealership, trusting their promises and believing I was making a responsible investment. Soon after driving off the lot, the car began to break down — repeatedly. Despite contacting the dealership multiple times, I was met with indifference. They’ve made it clear they won’t take responsibility for the vehicle’s ongoing issues. What’s worse is that I didn’t even receive the car I originally placed a deposit on. The dealership gave me a different vehicle without proper explanation. I now believe they knowingly sold me a defective car simply to get it off their lot — and counted on the fact that I couldn’t afford to take legal action. This situation has placed a heavy emotional and financial burden on me and my family, including my 11-year-old son. We depend on this vehicle for everyday life — and instead, we’ve been left with unreliability, frustration, and a complete lack of support from the business that sold it to us. I’m speaking out because I don’t want this to happen to anyone else. If you're in the market for a car, especially an EV, please be cautious. Do your research, ask hard questions, and don’t assume good faith from everyone selling vehicles. I hope sharing my story helps others avoid the hardship we’ve faced. More

I don’t want to name any individual — I believe the person I dealt with was simply following instructions given to him. However, my experience with this dealership has been deeply disappointing. Thi person I dealt with was simply following instructions given to him. However, my experience with this dealership has been deeply disappointing. This place has shown a complete lack of integrity when it comes to honoring the prices they advertise. What’s even more concerning is their lack of understanding about how electric vehicles (EVs) operate, especially regarding timing systems and functionality. That level of inexperience should not exist in a dealership selling EVs. If you’re considering purchasing a vehicle from them — especially an EV — I strongly recommend doing your research, asking detailed questions, and getting everything in writing. It may save you from the frustration I’ve had to endure. More

Aftersales experience with them has been terrible. They sell products containing terms they can't satisfy. Unfortunate, as Dante was a 5/5 sales guy. We purchased a maintenance plan specifically al They sell products containing terms they can't satisfy. Unfortunate, as Dante was a 5/5 sales guy. We purchased a maintenance plan specifically allowing changes up to 60 days after. When we tried to increase our distance, we were first told by Brooke in Finance to come back Thursday, then to come back "after month end", then most recently that they can't change anything, only cancel and repurchase. We reached out respectfully to cancel an extended warranty and GAP coverage. The same Finance Manager's words after a week of trying to follow up: "We are far too big of a company to be trying to keep a small amount like this". We just wanted to understand what was happening with the cancellation as there had been no confirmation from anyone. More

Had an amazing experience with my car repair yesterday. Courtney, my service advisor, arranged for a ride home for me, and ordered a taxi to pick me up at home. No charge. My vehicle was repaired on tim Courtney, my service advisor, arranged for a ride home for me, and ordered a taxi to pick me up at home. No charge. My vehicle was repaired on time. You're amazing Courtney! A shout out to all the staff I've dealt with there. Cheers, Mike. More

I have nothing but gratefulness for the sales manager. I myself have been screwed around from several dealerships and sales managers and when I spoke with him I felt like he was very nice and completely I myself have been screwed around from several dealerships and sales managers and when I spoke with him I felt like he was very nice and completely was hearing my story and seem to care about how I was mistreated took my car for test drive and gave me more then I thought for my value. My experience with the sales manger and the sales team and finance lady they were all 😇 and work very hard and we're very honest kind , and are looking into the right suv for me and my wife which we are so great full of thank u key west ford in new westminaster More

Guys I had to move from kia and into a ford because of this guy!!! Read my google review for kia west Coquitlam. I go where the sales guy go. Trading my ev 6 for a ford lightning this guy!!! Read my google review for kia west Coquitlam. I go where the sales guy go. Trading my ev 6 for a ford lightning More