Ken Shaw Lexus

I am sharing my experience publicly now as I have exhausted all formal channels without resolution, despite all my good faith efforts. If only I had seen the many other negative reviews before — s exhausted all formal channels without resolution, despite all my good faith efforts. If only I had seen the many other negative reviews before — several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. The business is not even accredited by the BBB and has already complaints left unaswered. On January 11, 2025, I test-drove, and on January 15, I purchased a “Certified” Mazda3 GS from Ken Shaw Toyota (2336 St Clair Ave W, Toronto, ON M6N 1K8). The vehicle was delivered with a Safety Standards Certificate (SSC). The salesperson, Manpreet Kaur, reassured me personally that the vehicle was fully certified and safe. I trusted that expertise — as a newcomer female unfamiliar with the mechanics — only to discover later that the car was, in fact, sold 'as-is' and unfit with undisclosed mechanical defects. Within weeks, multiple dangerous issues surfaced. An independent inspection (requested by the MTO) confirmed the vehicle was not roadworthy and could not receive a valid SSC. Despite this, the vehicle had been advertised and sold as certified. I attempted to resolve this through all possible agencies OMVIC, MTO, Consumer Protection Ontario, my MPP’s office, the Ontario Ombudsman, and legal aid. Despite acting in good faith and even requesting cancellation within 30 days, the dealership used delay tactics, threats, and blame-shifting — never once offering a safe or legal return option. At one point, they falsely claimed I refused to return the car — yet never provided a safe or lawful solution. Driving a dangerous, uncertified car was not an option, especially given the findings of the independent garage and the MTO’s own request for inspection. Even after all of this, the dealership pressured my bank to reverse a refund request based on proof of misrepresentation. Their lawyer has since sent repeated emails that deflect responsibility and attempt to intimidate me, despite my clear efforts to resolve this through proper channels. I was clear from the start that I was a female newcomer, a first-time buyer, and not a mechanic. I relied entirely on their certification and integrity. Today, I am left unemployed, covering the storage cost of a dangerous car, while they operate without consequences and continue their business as if nothing happened. I am now preparing legal action to seek a full refund and compensation for the damage caused. This experience has been emotionally and financially devastating with no humanity or fairness. I trusted this dealership and was met with unfair treatment and discriminatory disregard for my safety and rights. OMVIC, Consumer Protection Ontario, and other agencies must take action against dealerships that abuse power and mislead vulnerable buyers — especially newcomers and women. Buyers! Please do your research before trusting this dealership Ken Shaw Toyota with your safety, your money, or your trust. You are only an added transaction. More

I am delighted with the service and the kindness that I received from Ken Shaw Lexus and the staff, and I highly recommend this dealership received from Ken Shaw Lexus and the staff, and I highly recommend this dealership More

When negotiations fell apart at my local dealership in Winnipeg, I set my sights on Ken Shaw Lexus; 2100 kms away. Ken Shaw Motors Ltd. was well-reviewed and had a long and storied track record with the T Winnipeg, I set my sights on Ken Shaw Lexus; 2100 kms away. Ken Shaw Motors Ltd. was well-reviewed and had a long and storied track record with the Toyota & Lexus brands. I specifically chose Raymond Kan due to his 30+ years of Lexus experience. One of the best decisions I've made buying my NX 350 F-Sport 3 here. Truly outstanding service provided by Mr. Kan!! No hidden charges, unnecessary dealer add-ons or shenanigans to speak of. He is of the highest character and moral integrity, founded on ethical selling practices. He's licensed in ethics too! He went above and beyond the call of duty every step of the way. I was well-taken care of through every step of the buying process. Raymond handled everything from sales, coordinating financing with TCCI, secure wire transfer, permits/licensing, assisting with the transporter and providing documentation for Manitoba Public Insurance. Always quick to respond, Mr. Kan is very sharp in anticipating inter-provincial bottlenecks, and is efficient in providing the best solution. Raymond is passionate about the Lexus brand having personally owned numerous Lexii. He fully understands the Lexus value proposition and is a true professional. He truly cares about the customer and positive entry into the Lexus brand and spent hours with me (after the sale) providing knowledge transfer on Lexus design, safety and tech features of the NX. I flew into Toronto for 2 days, taking delivery on day 1, then shipping the car off w/ Raymond straight from the dealership on day 2. The car will arrive in Winnipeg in 2 weeks. I'm extremely happy to join the Lexus and Ken Shaw Motors Ltd. family. I'll travel another 2100 kms to import another Lexus from Raymond and Ken Shaw Lexus. You are both the Gold-standard! Thanks for the first-class treatment! I'm truly grateful! If you live outside of Ontario, strongly consider purchasing your Lexus from Ken Shaw and Raymond. Importing into your home province is not as daunting as it seems. Raymond will be there every step of the way! R.A. More

Worst customer service from this manager. He commented that he doesn't care about the online reviews about him and Ken Shaw Lexus. He did not even listen to what I was trying to explain and r He commented that he doesn't care about the online reviews about him and Ken Shaw Lexus. He did not even listen to what I was trying to explain and request. He just listened to his employee and made one statement that he could not help and was trying to walk away from the conversation by saying that if you are raising your voice, the conversation is ending now. I did not even raise my voice at all. I was just trying to explain what I was looking for. I would never recommend dealing with this manager again. More

I recently leased a Lexus from Lexus Kenshaw with Anthony, and I had an exceptional experience. Anthony's knowledge and friendliness made the process smooth and enjoyable. He was incredibly helpful t Anthony, and I had an exceptional experience. Anthony's knowledge and friendliness made the process smooth and enjoyable. He was incredibly helpful throughout, ensuring that I understood all aspects of the deal and addressing any concerns promptly. I highly recommend Anthony to anyone looking for a seamless car-buying experience. More

Alex was very approachable and knowledgeable, he takes the time to explain everything to you; this was a smooth process. He provides realistic expectations. And he does all this with a smile. the time to explain everything to you; this was a smooth process. He provides realistic expectations. And he does all this with a smile. More

Anwar was the Business Manager that did the lease agreement and arranged the approval from Toyota Credit. He approved my Lease while I was in the dealership on the first day that I made the deal wi agreement and arranged the approval from Toyota Credit. He approved my Lease while I was in the dealership on the first day that I made the deal with my sales rep, Raphael. He was a very knowledgeable with the financing/leasing terms and explained everything thoroughly without rushing. More

Great advice from Raymond Kan and Yolano Whittier at every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! More

alex is approach you very friendly helpful and provivded full info about the car thank you alex the best provivded full info about the car thank you alex the best More

Fix your cars before selling new ones! Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine f Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine for no reason, the car still under 100,000km. They claim two pistons and other parts need replacing despite regular service and premium gas I have. Luckily it will be fix under warranty. Their customer service beyond ridiculous and it seems nobody in charge. I can’t even get a loaner car. More