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Island Ford Superstore

Duncan, BC

4.8
1,164 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley. Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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6456 Norcross Rd

Duncan, BC

V9L 6C5

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Showing 1,164 reviews

January 30, 2016

Buying a new Vehical could not have been easier Ivan Phan was fantastic! He was able to find me the perfect fit for my family! He Was super helpful thru the entire sale! Ivan and Matthew were able t More

by Andrew
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edie Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew McIntosh, Ivan Phan
January 30, 2016

My experience with Island Ford Exceptional service. Everyone there was very helpful and professional. I could not be happier with my new truck and would recommend Island Ford anyone More

by Trevguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Tarala, Ivan Phan
January 29, 2016

A pleasant buying experience ! Ivan Phan was very responsive to our inquiries. He got back to us in a timely fashion. Ivan had the vehicle all 'warmed up' and ready for us to test d More

by Rangerfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Tarala, Ivan Phan
January 28, 2016

Comfortable and friendly service Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edie Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernadette Scudder, Susie Irvine, Ryan Provencal
January 26, 2016

3 trucks later and still happy with the service Sandra sold me my first truck F-150 2008, my second truck F-150 2013 and now the F-350 2015 in 2016, WOW, just looking for the best buy when looking i More

by Happy Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bernadette Scudder, Derren Jesson
January 25, 2016

The first truck was the best truck We explained our wants and wishes to Sandra and gave a budget range. The first truck she showed us met every requirement and then some. After many hou More

by Itsalondonfing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Janette Pauling
January 25, 2016

Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff More

by Matt9127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service technicians.
January 24, 2016

excellent great friendly service... had the vehicle i was looking for and even held it for me until i could come and look at it before someone else bought it... More

by rickards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Phan
January 24, 2016

Ford is more than tough From the moment we walked through the doors, we were comfortable and well taken care of! In fact our salesman came in on a day he wasn't expected to b More

by A happy family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Phan
January 23, 2016

doesn't honour lifetime oilchange So I drive 35 minutes for an oil change. I have coupons from when I bought my vehicle that say for the life of my vehicle I can have an oil change for More

by sonnyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susie Irvine, Jordan Jones
Jan 30, 2016 -

Island Ford Superstore responded

Hi Sonnyj, We apologize with regards your most recent experience. The store was sold 15 months ago and the new ownership honored previous oil coupons for the first 12 months. Unfortunately there were no records of who had olil change coupons and therefore we could never make a formal notification to the coupon holders and for that we apologize. If you let us know who you are we'll place a note on your account and cover the cost of your next oil change. Have a great day, Justin Pambrun General Manager

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