
Island Ford Superstore
Duncan, BC
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Buying a new Vehical could not have been easier Ivan Phan was fantastic! He was able to find me the perfect fit for my family! He Was super helpful thru the entire sale! Ivan and Matthew were able t Ivan Phan was fantastic! He was able to find me the perfect fit for my family! He Was super helpful thru the entire sale! Ivan and Matthew were able to answer all my inquires and fit my needs and wants into a budget that I could afford. Overall the experience was amazing and I would recommend anyone who is looking for a new vehicle to see Mr. Phan and the sales team at Island Ford! More

My experience with Island Ford Exceptional service. Everyone there was very helpful and professional. I could not be happier with my new truck and would recommend Island Ford anyone Exceptional service. Everyone there was very helpful and professional. I could not be happier with my new truck and would recommend Island Ford anyone looking for a new vehicle. More

A pleasant buying experience ! Ivan Phan was very responsive to our inquiries. He got back to us in a timely fashion. Ivan had the vehicle all 'warmed up' and ready for us to test d Ivan Phan was very responsive to our inquiries. He got back to us in a timely fashion. Ivan had the vehicle all 'warmed up' and ready for us to test drive upon our arrival. Because we were driving from an hour away, he phoned us just before we left to advise us that the vehicle was still available so we didn't waste a trip. Ivan didn't try to sell us something we didn't want so he didn't waste out time. We test drove vehicles from two other dealerships and were not impressed with either the vehicles or the dealerships - they gave car salesmen a bad name. Island Ford was heads above the others. The showroom and premises were professional looking and the inventory was spotless. More
Comfortable and friendly service Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns and was instrumental in making sure my purchase was within my price point. He was very informative with all the new features of my newly purchased vehicle. This is my 3rd Ford Escape that I have purchased at the Duncan location. I love the comfortable and friendly service of all the staff and would surely recommend them. More

3 trucks later and still happy with the service Sandra sold me my first truck F-150 2008, my second truck F-150 2013 and now the F-350 2015 in 2016, WOW, just looking for the best buy when looking i Sandra sold me my first truck F-150 2008, my second truck F-150 2013 and now the F-350 2015 in 2016, WOW, just looking for the best buy when looking in 2008 and Sandra was new and it was a breath of fresh air to deal with her, being new she was honest in her answers which ment a lot to me at the time, and it was a pleasure to deal with her. In 2013, again I delt with Sandra as I felt comfortable working with her, she found what I was looking for and was able to sit me into the seat for the ride I was looking for! 2015, I was called by another sales person about coming onto the site and getting a price for a trade in and I mentioned that I had dealings with Sandra before and would like to continue, he said no problem, I will let her know! Jordon? Jason? I thought to myself again wow! the ford crew are working as a team to make sure my intrest and my wants come first, Thanks Ford and thanks Sandra. 25 words are not enough to sum up what Sandra and the Ford crew have done when it comes to the purcase of my trucks from your site in Duncan More

The first truck was the best truck We explained our wants and wishes to Sandra and gave a budget range. The first truck she showed us met every requirement and then some. After many hou We explained our wants and wishes to Sandra and gave a budget range. The first truck she showed us met every requirement and then some. After many hours at other dealers what a pleasure it was to be listened to! More
Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff members concerned. I highly recommend this dealership for both sales and aftercare. More

excellent great friendly service... had the vehicle i was looking for and even held it for me until i could come and look at it before someone else bought it... great friendly service... had the vehicle i was looking for and even held it for me until i could come and look at it before someone else bought it.... thanks again More

Ford is more than tough From the moment we walked through the doors, we were comfortable and well taken care of! In fact our salesman came in on a day he wasn't expected to b From the moment we walked through the doors, we were comfortable and well taken care of! In fact our salesman came in on a day he wasn't expected to be in; while he was on his way in, another kind gentleman took care of us while he rushed to the dealership. Thank you guy's! We have a family of 6, 2 of which are 2 year's old and 6 months old. Everyone was very patient and even helped us entertain both of them. On top of all of this, Ivan LISTENED and made our wishes happen! My only regret is not going there sooner! Thank you again! More
doesn't honour lifetime oilchange So I drive 35 minutes for an oil change. I have coupons from when I bought my vehicle that say for the life of my vehicle I can have an oil change for So I drive 35 minutes for an oil change. I have coupons from when I bought my vehicle that say for the life of my vehicle I can have an oil change for around $30.00. I show up and show my coupon to the fellow at the desk... "No longer valid sir"..." We no longer accept Oil Change coupons from Ken Evans Dealership." Stunned and amazed!!! The last time I went there no one told me that my coupons would no longer be accepted (they honoured it last change no problem). I get calls from Jordan the sales guy a couple of times over the past few months wanting me to trade in and upgrade my vehicle... do they think to tell me that my coupons are no longer valid? No. Now this is not the first time that these folks have let me down... It started about the third time I went in for an oil change.... They'd moved from their original place of business and didn't say a word to me... I let them know that I went to the old place to get an oil change... there wasn't a note saying we've moved to such and such a place in town... I had to track them down.... I get into the dealership finally and mention this to a staff member and they don't even apologize... I track down the service manager at that time and she tries turning the tables on me basically saying it's my own fault for not calling in the first place... no apology. So today i traveled 35 minutes there and 35 minutes back to my place... no oil change... no satisfaction... no apology... Definitely not impressed, never was, and never will be. Really a shame because I was treated well by the Ken Evans team. I definitely do not recommend this Ford Dealership. And you know I will never be back. More