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Honda West - Service Centre

4.8

105 Lifetime Service Reviews

55 Glenbrook Place Southwest, Calgary, Alberta T3E 6W4

105 Reviews of Honda West - Service Centre

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June 11, 2019

"New 'used' Odyssey - Amazing Service"

- gordonbleu

I just bought my first vehicle from Honda West after driving Toyotas for the last 20 years. This Odyssey had one previous owner with all service work being done at Honda West. The vehicle was in excellent condition for a lightly used vehicle but even so the Service dept. went above and beyond to correct the few minor issues I'd noticed on my final pre-purchase inspection. A small tear in the rubber seal liner on the hatchback opening was fully replaced rather than just being glued/siliconed back together and some minor scratches in the body paint were buffed out. A torn zipper in one of the rear leather seats resulted in a complete new cover rather than a zipper repair. I'm so pleased with this extra level of service beyond my expectations and feel this is an indication of how well Honda West looks after its customers and the obvious pride it takes in selling quality used vehicles.

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Recommend Dealer
Yes
Employees Worked With
March 27, 2019

"THANK YOU FOR THE EXCELLENT SERVICE YOU ALWAYS GIVE ME."

- My 5th Honda

The Service Dept. at Honda West is really special. Colin, Kirsten, Desiree and a really great guy whose name I can't remember right now (he checks in the cars, fills washer fluid etc.) really are a great team. Any time I have had a problem, and I have had a couple of unexpected things happen lately, they have been so very helpful, kind and understanding. If there are options how to fix the problem, they will explain those clearly and give the price (if choice is an option). Each time the repair was done as quickly as possible- for which I'm VERY APPRECIATIVE and GRATEFUL.. The price was/is always fair. The car was ready for pick up when I was told it would be. Last but not least, for me it is so important and such a comfort to know I can come to the Service Dept. with whatever problem my car has, the problem wi ll be looked at and dealt with as quickly as possible. The price will be fair. The car will be ready when promised and life can go back to normal. That kind of service for me is precious . Obviously, I rely on my car a lot and don't like being without it. Colin's quiet, helpful manner is so reassuring when one is concerned. THANK YOU -you're a great team. Vera Crabbe

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Colin, Kirsten, Desiree (Man who checks in the car Name ?), a man in the Parts Dept. -don't know his name, has been in Parts a long time and is great
March 04, 2019

"Instant help"

- Georgia

I was concerned about a tire needing air. Went in to have someone check air pressure. Young man named Austin went above and beyond to find the cause of the tire losing air and checked for me if this could be repaired. Service rep Heather assured me that they could get the repair done while I waited.

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Recommend Dealer
Yes
Employees Worked With
Austin and Heather
January 29, 2019

"Worst Experience With a Company"

- Jacob M

Likely the worst experience with a business I have ever had. It has been over a year and a half of constant issues with their service department. I had just moved to Alberta and started having shock issues, so I decided to take my car into Honda West to fix this problem. This issue ended up taking months to fix, and I have had to take my car to their service department around 10 times to fix various issues that have been the fault of the service department: having the car for hours and not fixing anything, fixing the wrong part, fixing the wrong side, breaking a different part, etc. I have talked with their managers and been reassured that it would not happen again. Yet, with three separate issues, it has been the same story of service department mishaps and numerous visits. I have contacted Honda Canada and the issue has been escalated. Hopefully, no one else will have to go through this as well. My only word of advice for anyone else "GO TO A DIFFERENT DEALERSHIP". I've had many great Honda Service departments help me over the years, but this is not one of them.

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Recommend Dealer
No
Employees Worked With
Service Department
November 22, 2018

"Awesome, quick, efficient service "

- Sandra2018

Shawn was at the desk in the service department when I arrived. He was friendly, customer driven, professional, and extremely efficient. He is a definite asset to Honda West.

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Recommend Dealer
Yes
Employees Worked With
The Shawn at the desk in the service department
September 29, 2018

"Winter tire install and storage"

- On the road BB

Excellent and timely service. We got free storage for the season by having our winter tires installed this week. The service men found a nail in one of our tires,explained why it couldn’t be repaired , found a new tire and installed it immediately. I was pleased they found the nail and were able to replace it in a very timely manner

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Yes
Employees Worked With
September 07, 2018

"Survey"

- Melva24

The staffs are very friendly and explains everything really well.they even call and follow up the next day to ask how the car was doing which is great

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Recommend Dealer
Yes
Employees Worked With
Sean, nicki
August 12, 2018

"Great"

- Gib

Experiences so far- Salesman Darrin-went the extra mile. Very good Attitude as well. Services staf-courteous and did what needed doing in a timely way.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Service-didn’t get there names
August 05, 2018

"Prompt and honest"

- Weng

I have taken my Honda Civic to this location for the last 12 years since I bought it and have always received excellent service. Good honest and friendly service!

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Recommend Dealer
Yes
Employees Worked With
Rafael Segura, Paul Miller
June 02, 2018

"Tire mount and oil change"

- Diane789

Went in for an oil change and got my winter tires taken off. Booking the appointment was easy. Received a prompt notification that my car was ready for pickup. Shawn was very helpful, friendly and fast! Will definitely get my car serviced there again.

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Recommend Dealer
Yes
Employees Worked With
Shawn Hollowell
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