The Service Dept. at Honda West is really special. Colin, Kirsten, Desiree and a really great guy whose name I can't remember right now (he checks in the cars, fills washer fluid etc.) really are a great team.
Any time I have had a problem, and I have had a couple of unexpected things happen lately, they have been so very helpful, kind and understanding. If there are options how to fix the problem, they will explain those clearly and give the price (if choice is an option).
Each time the repair was done as quickly as possible- for which I'm VERY APPRECIATIVE and GRATEFUL.. The price was/is always fair. The car was ready for pick up when I was told it would be.
Last but not least, for me it is so important and such a comfort to know I can come to the Service Dept. with whatever problem my car has, the problem wi ll be looked at and dealt with as quickly as
possible. The price will be fair. The car will be ready when promised and life can go back to normal.
That kind of service for me is precious . Obviously, I rely on my car a lot and don't like being without it.
Colin's quiet, helpful manner is so reassuring when one is concerned. THANK YOU -you're a great team. Vera Crabbe