Wheaton Honda West - Service Center

I have 2 Hondas, one purchased at Honda West and have been servicing regularly, and satisfactorily, for 10 years. HOWEVER, recently I simply cannot get in for a regular service, oil change etc for weeks been servicing regularly, and satisfactorily, for 10 years. HOWEVER, recently I simply cannot get in for a regular service, oil change etc for weeks. Last time it was a two week wait, and I was going on a long trip before they could fit me in. So, just like in the Mr Lube Ads...thats where I go now for my regular scheduled service. It's a real pity when a loyal and frequent customer cannot get service within a reasonable time. I don't hold it against the service folks, it's a MANAGEMENT issue and needs to be dealt with at that level. p.s. I also notice you ask for ZIP code in the registration. I am Canadian and would appreciate the courtesy of a Canadian feedback form. More

The Service Department is always busy and hard to book times. When you call the Service Department, the service agent never answers the phone, you need to leave a message. They call you back but if you times. When you call the Service Department, the service agent never answers the phone, you need to leave a message. They call you back but if you miss that call then you have to leave another message, and on and on it goes. The Service Department has also recommended work (shocks, struts, power steering rack) that when I checked with another mecahnic they thought was completely unnecessary. Be cautious about this dealer. More

We purchased our van from Honda west in 2004 and have been servicing it there since then. Service has been prompt and thorough. Prices are competitive and the points system has really paid off saving us been servicing it there since then. Service has been prompt and thorough. Prices are competitive and the points system has really paid off saving us money with repeat services. And the shuttle service provided is very much appreciated. More