This was one of the most amazing and best sales experiences I have had in my life. This is the fifth vehicle I have bought from a dealership but this is the first time I have felt this great of an experience ever. In the past I have been ignored, talked down to, lied to, ripped off and pressured into something that wasn't right. Honda West did none of those things. :)
Gerald Tsang, our salesperson, was extremely professional and attentive and the main reason our experience was so amazing. He was very open, approachable, patient and transparent. He didn't put any pressure on us the entire time we were there. We test drove two vehicles and even when we told him we wanted to leave with a vehicle that day, he still put zero pressure on us. He explained everything about both vehicles very thoroughly and allowed us to test drive while he put together the paperwork. I felt Gerald Tsang's approach was one every person would love to experience when dealing with an intimidating and sometimes stressful decision like purchasing a new vehicle. I was at complete ease the entire 7 hours I was there dealing with Gerald, with excitement when I finally signed the paperwork and left with a beautiful Subaru that I will be cherishing for the next 10 years. My husband will come for a vehicle there next, and in ten years I will be returning customer. I will recommend your dealership to everyone I know in the Bow Valley that is buying a vehicle. Monique Mercado, the Financial manager really put her all into our sale and gave it a 100% to make sure we went home that night with a new Subaru. I couldn't thank both Gerald and Monique enough for all their dedication and hard work for making the whole experience a really happy, easy fantastic one! I will recommend to family, friends, coworkers and strangers. Five Stars out of Five Stars. Fantastic Customer service Gerald and Monique.