Great...until I had a question AFTER the deal was done
I was actually impressed with our purchasing experience at first. The salesperson was friendly, knowledgable, helpful, and pleasant. The management
I was actually impressed with our purchasing experience at first. The salesperson was friendly, knowledgable, helpful, and pleasant. The management was nice to deal with, even during the price negotiation song and dance. We purchased a jeep rubicon that I love, for a price I feel was fair. All was excellent, until I had a question after the deal was done and the jeep was home. Turns out that the soft top was partially installed under the hard top (it actually says clearly in the owners manual not to drive the vehicle this way), and the hard top had to be completely removed in order to disassemble the soft top. We thought the soft top was just sitting across the back, not installed. It was clear when I purchased the vehicle that I needed the cargo space for sports bags, but with the soft top blocking the back door, I was unable to use the vehicle as I needed to. Driving the jeep with the soft top installed this way was also causing rubbing on the outer casing for the top. I sent a polite email asking if it was possible for them to assist me in the removal of the soft top if I stopped by, but I received no response. Considering how much we spent, the fact that the salesperson knew I needed access to the cargo hold, and the fact that we have two teenagers of driving/vehicle purchasing age, I didn't feel that this was a lot to ask. Unfortuantely the salesperson seems to have forgotten that people will refer based on the whole experience, including after-sale care. Once they have your money, you are no longer important. If you want to feel as though your dealership appreciated your sale, shop elsewhere.