Great West Chrysler Jeep Dodge

Fun nice Thank you so much for amazing customer service I hate pushy sales people whitroy made our first experience a good one thank you for helping my family Thank you so much for amazing customer service I hate pushy sales people whitroy made our first experience a good one thank you for helping my family to find the best fit More

2017 sport truck review I went to this dealer for some warranty work and started talking to Paul Logan. about the sport trucks and as it turns out with the deal I got and the I went to this dealer for some warranty work and started talking to Paul Logan. about the sport trucks and as it turns out with the deal I got and the equity purchase offer, I bought a new truck even though I already owned a truck that was only 2 years old. Paul was very personable and went out of his way to help me. There was some issues with the service that I received for the 3m coating and the undercoating. It was not done properly and I told Paul about it. He immediately had the job inspected and resolved the issue. When I buy another vehicle I will be going to Greatwest Chrysler again. Sincerely Rick Sanchez More

Our new 2017 Dodge Ram Buying our new truck was a fabulous experience. Staff is very friendly, knowledgeable and accommodating. After purchasing our sales representative tho Buying our new truck was a fabulous experience. Staff is very friendly, knowledgeable and accommodating. After purchasing our sales representative thoroughly walked us through every option and and even set up the Bluetooth phone for us! If you're in the market for a new or used car I totally recommend Great West Chrysler! You won't be sorry.😉 More

New to me Jeep Grand Cherokee I came in to kick tires and see if I could get something cheaper then my Cummins 3/4ton as I don't need a big diesel anymore and didn't want the highe I came in to kick tires and see if I could get something cheaper then my Cummins 3/4ton as I don't need a big diesel anymore and didn't want the higher payments. I always liked the Grand Cherokee but never considered owning one, I still had good equity in the truck and they gave me what i wanted as a trade in and made the payments cheaper and work where i wanted it so i was happy. Mike Jarzabek looked after me from the start and was really helpful with the whole process. More

Andy rules From the second we walked in the door, Andy was there to greet us, and helped us find the car best for us. Never did we feel pressured, confused or un From the second we walked in the door, Andy was there to greet us, and helped us find the car best for us. Never did we feel pressured, confused or uncertain with him. I highly recommend Andy and great West Chrysler, there a perfect fit regardless of the car your after, they’ll have it! More

Great experience Very professional, efficient and friendly staff. Within seconds of stepping into the dealership I was offer help. The floor manager introduce me to Very professional, efficient and friendly staff. Within seconds of stepping into the dealership I was offer help. The floor manager introduce me to Andy who sold me the exact vehicle that I was looking for. I would have to say Andy was one of the best salesman I've encountered. Very informative, was never pushy which is hard to do when you are a car salesman. I would definitely recommend this dealership. More

Didn't hurry us and followed up several times Paul took a whole afternoon to go over different trucks and didn't push for an immediate sale, looking instead for a vehicle that actually fit the bil Paul took a whole afternoon to go over different trucks and didn't push for an immediate sale, looking instead for a vehicle that actually fit the bill. He also followed up after and sent a video explaining how one of the functionalities worked. More

The people are very friendly The service was great, they helped me stay within my budget. I got everything I asked for. They are patient and showed us different options The service was great, they helped me stay within my budget. I got everything I asked for. They are patient and showed us different options More

Purchase of 2018 Dodge Ram 1500 Laramie I just purchased a 2018 Dodge Ram 1500 Laramie from Great West Chrysler in Edmonton. I would say that my experience covered the entire range from outs I just purchased a 2018 Dodge Ram 1500 Laramie from Great West Chrysler in Edmonton. I would say that my experience covered the entire range from outstanding to my worst fears of dealing with car/truck dealerships. First the outstanding. The person I dealt with is Shawn Shute, and he was fantastic. He really does try to match customers with the right vehicle for them. His approach is enthusiastic, without being pushy or rushed. He takes the time needed to make certain you are getting the vehicle you want and need. He is extremely knowledgeable about the vehicles and excellent at explaining their features in a clear, understandable, no-nonsense fashion. He is very personable and excels at understanding the personality of the customer and modulating his approach for optimized communication. Dealing with Shan was the best vehicle-purchasing experience I have ever had. If you deal with Great West Chrysler, be certain to ask to see Shawn. You wont regret it. Now for the bad. The dealership had a representative from Chrysler visiting who, it was explained to me, had the ability to bring company money to the table to sweeten a deal. Sean and I worked out the vehicle and options that were right for me, and then I was introduced to John, the Chrysler rep. He handled the money end of things and made the offer. I was amazed at how good the offer was. We shook hands on it, and John said that the price he was able to offer was below cost. As I learned afterwards, the deal was worked out between John and one of the sales managers from Great West. Apparently, the sales manager took his numbers from the 2017 data sheet instead of the 2018, and gave me a better deal than he had intended or, apparently, was able to offer. By the next morning, he realized his mistake, and made the unfortunate decision to call me and tell me they could not honour the deal they had offered me the night before. He then tried to get me to come up with significantly more money than the price I had been offered and shook on. I went nuts, said things that I probably should not have said and told him that if they did not honour the price they had offered, I would not buy that vehicle or any other from them. Ever. In the end, the dealership did honour the deal, apologized for the most unfortunate call, and I ended up with a fantastic deal on a great Ram truck. However, the dealership lost my trust because of that phone call, and they will have to prove over time that my experience was an aberration and not the way they normally do business. So, the take home is that I really enjoyed working with Shawn and would do so agin in a heartbeat. I think he is an honest, highly competent salesman, and a thoroughly decent person. The dealership, on the other hand, managed to confirm my worst fears about car dealerships. They have a long way to go to regain my trust. hence the average rating I have provided. More

Great dealership and staff. Made buying my truck as painless as possible. I didnt feel pressured by the staff and got everything i wanted on the truck. and staff. Made buying my truck as painless as possible. I didnt feel pressured by the staff and got everything i wanted on the truck. More