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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
198 Reviews
Call Service Center (780) 532-7222

198 Reviews of Grande Prairie Volkswagen - Service Centre

Sort by
August 21, 2024

My vehicle servicing was well done, but I don’t understand why I bothered to make an appointment coming from out of town. I was scheduled in for an oil change appointment and it still took two and More

by Brittnay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
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Aug 24, 2024 -

Grande Prairie Volkswagen responded

Hi Brittnay, Thank you for taking the time to share your experience with us. We're glad to hear that your vehicle servicing was well done, but we sincerely apologize for the time it took despite having an appointment. We understand how frustrating it can be, especially when traveling from out of town, and we appreciate your patience. Your feedback is important to us, and we'll work on improving our scheduling to ensure that appointments are more efficient in the future. Thank you for bringing this to our attention, and we hope to provide a smoother experience on your next visit. Safe travels, and we look forward to serving you better in the future. Best regards, The Grande Prairie Volkswagen Team

August 16, 2024

Excellent to deal with. Go above and beyond . Always willing to go that extra mile More

by STAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Grande Prairie Volkswagen responded

Hi STAR, Thank you for the fantastic 5-star review! We're thrilled to hear that our team, especially Mickaela, went above and beyond to make your experience excellent. Your kind words motivate us to keep delivering top-notch service. We appreciate your trust and look forward to assisting you in the future. Best regards, The Grande Prairie Volkswagen Team

August 15, 2024

Welcoming atmosphere. Clean and tidy. Friendly and knowledgeable staff. Low pressure sales and service. Hands down enjoy the experience here. More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2024 -

Grande Prairie Volkswagen responded

Hi Nico, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming atmosphere and low-pressure service at our dealership. It's great to know that Sam, Brad, Kaitlyn, and Mickaela made your experience a positive one. We appreciate your recommendation and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

August 01, 2024

They are responsive to feedback and their service department is excellent. The one caveat is that their loaner vehicles are never available. So don't bother buying that package More

by Golda David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Grande Prairie Volkswagen responded

Hi Golda, Thank you for your feedback and for highlighting the responsiveness of our team and the excellence of our service department. We’re glad to hear that Shawn, Madison, Paige, and Mickaela were able to assist you during your visit. We apologize for the inconvenience regarding the availability of loaner vehicles and appreciate your patience. Your comments are invaluable as they help us improve our services. We look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

July 28, 2024

Great service at intake and pickup. Have been a longtime customer and will continue to be one. More

by Bill mcmullan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Grande Prairie Volkswagen responded

Hi Bill McMullan, Thank you for your loyalty and for sharing your positive experience with our service team! We're delighted to hear that you've been satisfied with our service and that you'll continue to be a valued customer. If there's anything more we can do to improve your experience, please let us know. Best regards, The Grande Prairie Volkswagen Team

June 30, 2024

Sarah was a pleasure to work with and I really appreciate her help and assistance when at the Volkswagen dealership. We went to look at some models not ready to buy anything but I appreciated the help. More

by James
Recommend Dealer
Yes
Employees Worked With
Sarah Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2024 -

Grande Prairie Volkswagen responded

Thank you for your kind words! We're delighted to hear that Sarah made your visit to our dealership enjoyable. Even if you weren't ready to buy, we're glad she could assist you and provide the help you needed. We look forward to seeing you again when you're ready to take the next step. If you have any more questions or need further assistance, feel free to reach out. -Your Grande Prairie Volkswagen Team

June 19, 2024

My overall experience was fantastic, dropped my car off for some simple maintenance, turns out I need a little more than the maintenance I thought I need. The service team was very transparent with me and More

by Glizzy goblin 469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
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Jun 19, 2024 -

Grande Prairie Volkswagen responded

Hello there, Thank you so much for sharing your positive experience at Grande Prairie Volkswagen. We're delighted to hear that our team was able to go above and beyond in addressing your car's needs, and that you enjoyed the loaner vehicle while we took care of everything. Your satisfaction is our top priority, and your feedback about the exceptional balance and condition of your car after the service is especially gratifying. We look forward to welcoming you back for any future service needs! Best regards, The Grande Prairie Volkswagen Team

June 12, 2024

Staff are very friendly and pleasant, even the staff that are not looking after your vehicle. The service bay is clean and tidy. More

by Mford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Grande Prairie Volkswagen responded

Hello Mford, Thank you for the fantastic review! We're thrilled to hear that you found our staff friendly and our service bay clean and tidy. It's our goal to provide a welcoming and efficient service environment for all our guests. Brad, Mickaela, and the rest of the team really appreciate your kind words and are glad they could make your visit a pleasant one. Warm regards, The Grande Prairie Volkswagen Team

June 05, 2024

Love going to this place the staff are very helpful and the coffee is awesome More

by Melissa Caspe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Grande Prairie Volkswagen responded

Hello Melissa, Thank you for your glowing review! We're thrilled to hear you enjoyed your visit and the coffee too! It's always our goal to provide helpful and friendly service, and we're glad that Michaela and the team could do exactly that. We look forward to seeing you again for your next service visit. Warm regards, The Team at Grande Prairie Volkswagen

May 24, 2024

Friendly efficient service. Good quality workmanship and knowledgeable staff. Always satisfied completely with the servicing of my vehicles. More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Grande Prairie Volkswagen responded

Hello Nico, Thank you for your fantastic review! We're delighted to hear that you've consistently had positive experiences with our service team, led by Mickaela. Ensuring high-quality workmanship and knowledgeable interactions is our priority, and it’s great to know we are meeting your expectations. We appreciate your continued trust in us for servicing your vehicles and look forward to maintaining this standard in all your future visits. Warm regards, The Team at Grande Prairie Volkswagen

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