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Grande Prairie Volkswagen - Service Centre
Grande Prairie, AB
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
107 Reviews of Grande Prairie Volkswagen - Service Centre
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May 15, 2024
Ashly was amazing and professional now, the shop itself is horribly run. To take 6.5 hours to change like and to put on new summer tires and mount. Talked to General Manager, he did not speed things up. I is horribly run. To take 6.5 hours to change like and to put on new summer tires and mount. Talked to General Manager, he did not speed things up. I have been working with VW at GP trying to resolve my radio/information system that may or may not come on? They say it needs a disc to update the system? No problem, I will pay for it. Answer is, no where in the world could Grande Prairie VW get a is disc. That does not help the customer. End result, I and my family all have VW and o will most likely never be back and will provide the feedback to my family of my experience and coach them to seek elsewhere. More
by Johnkreiser1
Helpful May 12, 2024
I'm always treated well in the service department. Appointment starts on time and ends when promised. Appointment starts on time and ends when promised. More
by Klclose13
May 03, 2024
As always a pleasure to meet staff who are always friendly and helpful. Fast and efficient service. friendly and helpful. Fast and efficient service. More
by mcaven1950
April 17, 2024
Last year they were supposed to do an oil change which I just found out they didn’t. So then I needed a new pcv valve this year because it was blocked which is caused by old oil.. which they caused. Then th just found out they didn’t. So then I needed a new pcv valve this year because it was blocked which is caused by old oil.. which they caused. Then they made me pay for their mistakes. If I could give them no stars I would. More
by Jessica Lefebvre
Employees Worked With
Ashley was who I was dealing with. She was very nice and helped me the best she could but the dealership really needs to work on communication within the company.
April 06, 2024
I appreciated that my vehicle was washed and partially detailed. I wished I was contacted before maintenance started to check with me if I had any specific concerns. detailed. I wished I was contacted before maintenance started to check with me if I had any specific concerns. More
by gerberprim
Employees Worked With
April 04, 2024
Pleasant service, have the ride a bath on top of a quick service at no extra charge, and done on time. service at no extra charge, and done on time. More
by Caleb
March 30, 2024
I always love my interactions with the staff at GP Volkswagen. They are friendly, knowledgeable, and very accommodating Volkswagen. They are friendly, knowledgeable, and very accommodating More
by matira5
March 26, 2024
Very accommodating. Everyone was very friendly and helpful to my situation. Contacted me as soon as they had estimate done. Everyone was very friendly and helpful to my situation. Contacted me as soon as they had estimate done. More
by sfstojan
Employees Worked With
March 19, 2024
Mickaela was very helpful in explaining the repairs that are needed for my vehicle. She was very professional and went above and beyond to help me. are needed for my vehicle. She was very professional and went above and beyond to help me. More
by Melanie M.
