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Grande Prairie Volkswagen - Service Centre
Grande Prairie, AB
197 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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197 Reviews of Grande Prairie Volkswagen - Service Centre
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February 12, 2018
Parts Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on a budget. will reccomened and be back because of that. thanks. More
by Nothankyou
Employees Worked With
MATT SCHAFF
January 31, 2018
Great service If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above a If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above and beyond for her clients !! Thank you so much Shae for not only making my experiences exceptional but this last time you made it memorable so for that I’ll recommend anyone to deal directly with you :) More
by dustin
Employees Worked With
Shea Paquette
January 19, 2018
False fuel test to avoid warranty issues I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had received bad fuel as the light came on 100km after last filling up. After 11 days I was informed by Shea that under their assumption (not tests) I had put diesel in my gas car and this would not be covered by warranty. It seems I never have put the thought in their mind about my fuel as it soon became my biggest hurdle. I asked if they tested my fuel to make sure it’s actually diesel since Shell premium is yellow like diesel and Shea (service manager) informed me she didn’t know how to get fuel tested. I immediately lost all respect for the dealership and pursued a 2nd opinion as my fuel receipts stated premium fuel and the gas station assured me with paperwork that they did not have contaminated fuel. As suggested by Southgate VW in Edmonton I needed to go to another place that works on both gas and diesel engines since there are no other VW dealerships in the area and my car was not driveable to take it to Edmonton. After getting a 2nd opinion with a proper fuel test, it was determined that I did not have contaminated fuel and that the injector failure issue was due to something else wrong in the car. I went back to GP VW with my results in which they would not accept. They decided to send in a fuel sample of their own labelled “tiguan“ that was supposedly mine that they had kept for testing (after I showed them where to get fuel tested). It came back as very contaminated fuel which didn’t surprise me as they could have sent in any fuel sample they wanted to avoid being wrong. Now my car is still not fixed 3 months later since they flagged it under warranty as a fuel issue and no other VW dealership can look at it and give another opinion. I’m now stuck with a deceitful dealership charging me for work that should be covered under warranty. Vw Canada is also not willing to investigate because GP Vw technicians are ‘experts’ and what they say goes. I’ve owned a VW for 12 years and will be selling this one and never buying another one again as well as advising all friends not to bother as the service from Vw Canada is pitiful. After all the emission lies you would think they would try and keep the faithful customers they had left. More
by Jenna1
November 24, 2017
Parts Matt the parts man knows his stuff and was able to assist me promptly and knew where to help me with my wants and needs Matt the parts man knows his stuff and was able to assist me promptly and knew where to help me with my wants and needs More
by Bigguy
Employees Worked With
MATT SCHAFF
November 18, 2017
Finally, good service in GP I have had my fair share of part technician encounters over the years, and everytime I get treated like I am incompetent because I'm a girl. For the f I have had my fair share of part technician encounters over the years, and everytime I get treated like I am incompetent because I'm a girl. For the first time ever upon calling in I got treated with respect and the understanding like I wasn't out to lunch with what I was asking for. I'm pretty sure it was Matt that I dealt with.. Thank you for finally helping! More
by Alyssa B
Employees Worked With
MATT SCHAFF
June 24, 2017
Good experience Great experience dealing with Shea. Super nice, really went out of her way to make sure I received my vehicle back quickly Thanks again Shea Great experience dealing with Shea. Super nice, really went out of her way to make sure I received my vehicle back quickly Thanks again Shea More
by Jo Fedd
Employees Worked With
Shea Paquette
March 18, 2017
Great Service Vehicle was in and out ahead of schedule. All staff - sales and service are fantastic to deal with! The vehicle I purchased from them 3 years ago is Vehicle was in and out ahead of schedule. All staff - sales and service are fantastic to deal with! The vehicle I purchased from them 3 years ago is amazing, and the service department keeps in running in great condition. More
by KL
January 17, 2017
Very poor customer service. Terrible service department. They are not flexible or accommodating, I've caught overcharges. Twice I've had "new" error codes come on immediately aft Terrible service department. They are not flexible or accommodating, I've caught overcharges. Twice I've had "new" error codes come on immediately after my car has been serviced there, and they have not considered whether they caused the errors. Most disappointing of all, the dealership manager was completely unresponsive to my inquiries and my concerns with the service department. The response from the dealership written below this review is not in relation to my complaint. My complaint was not about pricing. This dealership does not value customer service. More
by FSJ
November 11, 2016
Helped me in a way that exceeded my expectations. I am TOTALLY impressed with their service and the surpassing way they helped me. I was on vacation, on the road, when my Passat started acting up i I am TOTALLY impressed with their service and the surpassing way they helped me. I was on vacation, on the road, when my Passat started acting up in Dawson Creek. The car need an emissions part which if it failed would ruin my engine. I'm on vacation. Help!!! Since I was passing through Grande Prairie on the way to Jasper I thought I would get the part there and have it installed while I wait. GP Volkswagen did not have the part, a Mass Airflow Sensor (MAF). Sam, the partsman, said the nearest one was in Toronto and the next in Spokane. I could wait for one to be shipped. It was the long weekend coming up so I would get it Tuesday and lose four plus days. Sam phoned around and found one (only one) in Edmonton at NAPA which I said I would detour and go and get that day. Sam made arrangements for NAPA to hold it for me so no one else would get it. Sam also made an appointment at a VW dealership in Edmonton for the next day so the MAF could be installed. GP VW did not get any money out of me but they treated me like I was their best customer. I am SUPER grateful and TOTALLY impressed with their service. I even gave Sam a tip. He saved my vacation, I only lost a day instead of five. Thanks heaps. Danny Nasar from Victoria, BC. More
by DannyFromVictoriaOnVacation
Employees Worked With
August 26, 2016
Great dealership I love my VW and the dealer here in GP is top notch. I stopped in because my power source (cigarette lighter) wasn't working but to my surprise there I love my VW and the dealer here in GP is top notch. I stopped in because my power source (cigarette lighter) wasn't working but to my surprise there is no description of the fuses. Are you kidding me! All was not lost as the parts guy came out to my car, found the broken fuse and replaced it no charge. I love my VW dealership! More
by GPVW77
Employees Worked With
