
Grande Prairie Volkswagen
Grande Prairie, AB
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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My new truck thanks to Volkswagen Thomas and the gang at volkswagen went above and beyond to get me the vehicle i wanted, they never stopped working for me and helped me acheve what i Thomas and the gang at volkswagen went above and beyond to get me the vehicle i wanted, they never stopped working for me and helped me acheve what i wanted More
Excellent customer service! My husband and I purchased a new truck from Dawson who is new to the company. With minimal help from Tim, he was able to help us upgrade from our VW T My husband and I purchased a new truck from Dawson who is new to the company. With minimal help from Tim, he was able to help us upgrade from our VW Tiguan to a brand new truck! We love our new vehicle and the service we received from VW was incredible. Such friendly and helpful people who genuinely care to make you happy and aren't just in it for the sale. Thank you so much for everything, we will definitely return for future purchases, and we will be referring everyone we know to you. In the past I have visited for repairs on the Tiguan. I must say that I have never had such a great experience with a service department and they are probably the reason that we stayed loyal to the VW dealership. More
Good Experience Dealt with the staff at GP VW when leasing my new VW Tiguan. The staff was friendly and able to answer my concerns and questions. Dealt with the staff at GP VW when leasing my new VW Tiguan. The staff was friendly and able to answer my concerns and questions. More
Parts Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on a budget. will reccomened and be back because of that. thanks. More
Phil know his stuff Dealt with Phil, he was easy to deal with and very knowledgeable. He went out of his way and brought a car to me for my convenience. I defiantly recom Dealt with Phil, he was easy to deal with and very knowledgeable. He went out of his way and brought a car to me for my convenience. I defiantly recommend Phil at GP Volkswagen. More
Easy to deal with. Worked hard for us. These guys were awesome. Our sales guy was Derek and he had an easy laid back approach that was informative without making us feel pressured. These guys were awesome. Our sales guy was Derek and he had an easy laid back approach that was informative without making us feel pressured. More
Ask for Derek Derek was patient and knowledgeable. Didn't rush anything, Worked hard to get me what I wanted and made the whole thing fun. Also knew an amazing amou Derek was patient and knowledgeable. Didn't rush anything, Worked hard to get me what I wanted and made the whole thing fun. Also knew an amazing amount about the product. More
Great service If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above a If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above and beyond for her clients !! Thank you so much Shae for not only making my experiences exceptional but this last time you made it memorable so for that I’ll recommend anyone to deal directly with you :) More
False fuel test to avoid warranty issues I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had received bad fuel as the light came on 100km after last filling up. After 11 days I was informed by Shea that under their assumption (not tests) I had put diesel in my gas car and this would not be covered by warranty. It seems I never have put the thought in their mind about my fuel as it soon became my biggest hurdle. I asked if they tested my fuel to make sure it’s actually diesel since Shell premium is yellow like diesel and Shea (service manager) informed me she didn’t know how to get fuel tested. I immediately lost all respect for the dealership and pursued a 2nd opinion as my fuel receipts stated premium fuel and the gas station assured me with paperwork that they did not have contaminated fuel. As suggested by Southgate VW in Edmonton I needed to go to another place that works on both gas and diesel engines since there are no other VW dealerships in the area and my car was not driveable to take it to Edmonton. After getting a 2nd opinion with a proper fuel test, it was determined that I did not have contaminated fuel and that the injector failure issue was due to something else wrong in the car. I went back to GP VW with my results in which they would not accept. They decided to send in a fuel sample of their own labelled “tiguan“ that was supposedly mine that they had kept for testing (after I showed them where to get fuel tested). It came back as very contaminated fuel which didn’t surprise me as they could have sent in any fuel sample they wanted to avoid being wrong. Now my car is still not fixed 3 months later since they flagged it under warranty as a fuel issue and no other VW dealership can look at it and give another opinion. I’m now stuck with a deceitful dealership charging me for work that should be covered under warranty. Vw Canada is also not willing to investigate because GP Vw technicians are ‘experts’ and what they say goes. I’ve owned a VW for 12 years and will be selling this one and never buying another one again as well as advising all friends not to bother as the service from Vw Canada is pitiful. After all the emission lies you would think they would try and keep the faithful customers they had left. More
Great service! Phil was very attentive to my needs in a vehicle. He listened to what I wanted and tried his best to make that happen. I would definitely recommend h Phil was very attentive to my needs in a vehicle. He listened to what I wanted and tried his best to make that happen. I would definitely recommend him to anyone! More