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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
935 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 935 reviews

February 28, 2018

i had to have it I searched most of canada for a bug I loved, Caitlin helped me with the insurance company, the claim, getting the most back for my vehicle, and gettin More

by ilovebugs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Robinson
February 27, 2018

My new truck thanks to Volkswagen Thomas and the gang at volkswagen went above and beyond to get me the vehicle i wanted, they never stopped working for me and helped me acheve what i More

by Joshua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Horcoff, Thomas Reber
February 21, 2018

Excellent customer service! My husband and I purchased a new truck from Dawson who is new to the company. With minimal help from Tim, he was able to help us upgrade from our VW T More

by Lorna Kingsley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawson Paul, Tim Horcoff
February 19, 2018

Good Experience Dealt with the staff at GP VW when leasing my new VW Tiguan. The staff was friendly and able to answer my concerns and questions. More

by RH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawson Paul, Tim Horcoff
February 12, 2018

Parts Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on More

by Nothankyou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MATT SCHAFF
February 05, 2018

Phil know his stuff Dealt with Phil, he was easy to deal with and very knowledgeable. He went out of his way and brought a car to me for my convenience. I defiantly recom More

by Colton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2018

Great service If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above a More

by dustin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shea Paquette
January 31, 2018

Easy to deal with. Worked hard for us. These guys were awesome. Our sales guy was Derek and he had an easy laid back approach that was informative without making us feel pressured. More

by Krystina Colicchio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Manysiak
January 31, 2018

Ask for Derek Derek was patient and knowledgeable. Didn't rush anything, Worked hard to get me what I wanted and made the whole thing fun. Also knew an amazing amou More

by adam richards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Manysiak
January 18, 2018

False fuel test to avoid warranty issues I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had More

by Jenna1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darcy Burrell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shea Paquette
Jan 19, 2018 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry to hear that you feel our service department has let you down. Please be assured that our Volkswagen Master Technician was assigned to your vehicle to investigate your check engine light. He immediately found the cause of the check engine light, which was contaminated fuel. Based on his conclusive findings, there was no need for further investigation. Grande Prairie Volkswagen is bound by the authorities and policies of Volkswagen Canada and can only perform warranty work authorized by Volkswagen Canada. Fuel contamination is not covered under the Volkswagen warranty. We were not provided authorized to complete any repairs. The Service Manager at Grande Prairie Volkswagen has closely reviewed the copy of the second opinion completed by another shop. The other shop drained the fuel tanks, added a fuel conditioner and replaced the spark plugs, if there was no evidence of fuel contamination why did they have to perform these repairs? Again, we are sorry that you feel let down by Volkswagen Canada and our dealership. It is our sincere hope that once you have time to further reflect on the information provided, you will give our dealership an opportunity to earn your trust and business back.

Jan 19, 2018 -

Jenna1 responded

As part of the diagnosis to eliminate fuel contamination assumed (by assumption I was told that the colour yellow which is the same as Shell premium and texture ‘felt’ like diesel) by GP VW, the 2nd shop performed these steps to see if they got the same results before charging me for a $200 fuel test. After talking to multiply shops about this style of diagnosis, it seemed to be the norm to empty the tank and try fresh fuel and run scan results on it again. The 2nd shop agreed that the colour was in fact yellow and the texture was slightly oily feeling but without proper lab results it would not assume it was diesel. After determining that my issues were not caused by contaminated fuel we agreed that the fuel (that was removed and properly labelled before diagnosis) should be sent off for further testing in order to go back to GP VW with results. This was done by an unbiased shop who I had never used before but came highly recommended by VW owners. Again this was not good enough for GP VW to look at further diagnosis and admitting they could have possibly misdiagnosed it and a sample of ‘Tiguan’ was sent off. After reviewing fuel receipts and talking to the Shell station there is no way I had contaminated fuel, let alone the diesel pump will not fit in my gas tank. Instead of trusting the customer, the service manager Shea accused me of being wrong and that they would not further investigate the issues. 3 months later my car still has faulty injectors and no diagnosis to what has really caused it. I wil now have to pay an expensive bill for my vehicle to get fixed under what should have been covered by warranty but the dealer was not willing to help their customers out. It’s such a shame that there is only one VW dealer in the north and your only option is bad service.

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