Fraser Ford Sales Limited - Service Centre

This was my last resort as I’m not getting a response from anyone at Fraser Ford including, John the operational Manager, Kim the Service Manager and Carlee the GM. After several emails and phone calls a from anyone at Fraser Ford including, John the operational Manager, Kim the Service Manager and Carlee the GM. After several emails and phone calls about my winter tires stored at their dealership, I have yet to receive any feedback. It’s been more than 2 months now after I arranged to pick up my property and was told they couldn’t find them. I was told that they would continue to look for them the following week, but after that, radio silence. No response from anyone. I will not accept that you are not willing to return my property and will take further action if not resolved. More

Amazing service from sales to service. Had some issues with my truck and they took care of me from start to finish. Kim Finn went above and beyond to make sure I was taken care of. Nice go Had some issues with my truck and they took care of me from start to finish. Kim Finn went above and beyond to make sure I was taken care of. Nice going to a dealer that has your back! Id recommend anyone to Fraser Ford! More

Booked the earliest appointment available for my '20 F250 diesel on Feb 13 2023, appt I was for March 14. The reason was the engine light came on Feb 11. I had to go into Fraser on Feb 13 because no one answ diesel on Feb 13 2023, appt I was for March 14. The reason was the engine light came on Feb 11. I had to go into Fraser on Feb 13 because no one answers the phone or returns messages. Was told on Feb 13 the truck was fine unless the light flashes. Dropped the truck off March 14 @ 8am. Asked the Service Advisor (SA) to have tires rotated and filters changed, as well. Received a call at 2pm saying the truck would NOT going be worked on that day and it would be looked at in about 3 days according to the Service manager's direction. Pick up the F250 at 5pm. Asked why a scanner wasn't put on the truck to diagnose and potentially order parts? Was told no diesel mech (DM) available. Asked do you need a DM to put on a scanner or rotate tires? Answer is NO. Left Fraser, went to Marigold Ford, the truck is now at Marigold for it's appt March 15 @ 2. Marigold had an Uber take me home 30 minutes away. When at home March 14 @ 7pm, Marigold called to say it's a potentially a software update required that Ford sends out in service bulletins. More

I was very impressed with the service I received when I called today. Linda was very nice and extremely helpful. Thank you for your assistance. called today. Linda was very nice and extremely helpful. Thank you for your assistance. More

The fraser ford dealership is not trustworthy when they sell you a vehicle they promise like honest people but when you go for repair and warranty service they don't keep they are promises. and ripped you sell you a vehicle they promise like honest people but when you go for repair and warranty service they don't keep they are promises. and ripped you off. The tricare warranty is sucks. I have very bad experience with this dealership. More

Denied that they damaged by 2018 Ford Escape Had my 2018 Ford Escape in for some service on January 31, 2020. Was damaged by one of their employees. They deny any wrong doing. Will not pay to re Had my 2018 Ford Escape in for some service on January 31, 2020. Was damaged by one of their employees. They deny any wrong doing. Will not pay to repair my car. John BIANCHI - Fixed Operations Manager Had to rate a star. Would not give any stars. More