Peter Roks

Joey is very unprofessional. I was asking if I could bring my car in to get a trade-in value Him - I can certainly assist you with your vehicle appraisal when you arrive for I was asking if I could bring my car in to get a trade-in value Him - I can certainly assist you with your vehicle appraisal when you arrive for your 9AM. Please visit us in the Sales Department and ask for myself. Me - did not have a 9am appointment and your email was sent at 853 that's not a reasonable time No response. I emailed them again, no response. I emailed them letting them know I was coming in for a tire change over asking if I could get a trade-in value. No response. However power lane people are awesome, 10/10 More

Helpful 0

Report | Print

The fraser ford dealership is not trustworthy when they sell you a vehicle they promise like honest people but when you go for repair and warranty service they don't keep they are promises. and ripped you sell you a vehicle they promise like honest people but when you go for repair and warranty service they don't keep they are promises. and ripped you off. The tricare warranty is sucks. I have very bad experience with this dealership. More

Helpful 2

Report | Print

Damage to vehicle when in for service more than once. Nice people working. However, have had my my vehicle damaged on the lot a couple of times now when it was in for service. A few substantial paint scra Nice people working. However, have had my my vehicle damaged on the lot a couple of times now when it was in for service. A few substantial paint scratches and now a dime sized ding on driver side door. The lot is packed with no room to park. It's just a matter of time before this happens. Also have had my vehicle returned very dirty in the interior. More

Helpful 0

Report | Print

Service experience Very plesant staff, the drop off for the appointment was very smooth and my car was ready at the promised time.. Service was top notch.. Very plesant staff, the drop off for the appointment was very smooth and my car was ready at the promised time.. Service was top notch.. More

Helpful 0

Report | Print

Superior Sales & Service Team! Entire team at Fraser Ford is second to none. They took care of everything! So happy with my new ride! Love my sporty new 2018 Escape SE with premium Entire team at Fraser Ford is second to none. They took care of everything! So happy with my new ride! Love my sporty new 2018 Escape SE with premium rave wheels... very cool!! More

Helpful 0

Report | Print

11 hours to complete a service recall It seems that my time was not valuable and I was not as important as other customers. No one seemed to care. My car was scheduled for 8 am, I got it b It seems that my time was not valuable and I was not as important as other customers. No one seemed to care. My car was scheduled for 8 am, I got it back at 745pm. More

Helpful 0

Report | Print

Fourth vehicle from this dealership Once again Fraser Ford has exceeded my expectations! In this case it was the lease of a 2017 Escape. From the salesperson, Kristine Payne, to the sale Once again Fraser Ford has exceeded my expectations! In this case it was the lease of a 2017 Escape. From the salesperson, Kristine Payne, to the sales managers, Ian Hodgson and Jarrod Joubert, to the finance person, Kerri Lopez my leasing experience was smooth and trouble free. My vehicle was thoroughly prepared and delivered on time and with care. From previous experiences I will unhesitatingly vouch for the service department and advisor, Peter Roks. When my wife's Ford C-Max lease ends we will be heading back for our fifth vehicle!!! This is a great dealership! More

Helpful 0

Report | Print

Ask for sales person Kristine Payne Kristine was a great help for us in finding the perfect vehicle. She was very kind, and not a pushy sales person. When we first got to Fraser she aske Kristine was a great help for us in finding the perfect vehicle. She was very kind, and not a pushy sales person. When we first got to Fraser she asked a bunch of questions to figure out what type of vehicles we were interested in, offered her suggestions and got us to test drive a few vehicles. when we got back she had the perfect car waiting for us to take this one for a drive. we absolutely loved the c-max, and after a couple hours we had agreed to purchase it! the whole staff was great from start to finish, beginning with our quote for a trade in, all the way to leaving their lot with our new car. More

Helpful 0

Report | Print

Please disregard/cancel by previous post. Recently, while in a very emotional state, I wrote a very scathing post directed at Fraser Ford. In fairness to Fraser Ford, the post was written prio Recently, while in a very emotional state, I wrote a very scathing post directed at Fraser Ford. In fairness to Fraser Ford, the post was written prior to the completion of the process. Since then, I am happy to say that the situation has been resolved fairly and amicably. I want to publicly thank the owner and her head mechanic for giving generously of their time to explain and resolve my concerns. I want to apologize to Fraser Ford for the negative aspersions I inferred on them. Despite this, the owner fairly and generously addressed all concerns to my satisfaction. Through her example, Ms. Fraser has worked hard to build up the integrity of her business and if I have in any way contributed to diminishing that in any way, I am truly sorry. I have been a very satisfied customer for the last six years and hope to continue that on into the future. More

Helpful 0

Report | Print

Thanks Brought my Ford Focus in for a minor problem and was treated with friendlyness and importance. The service was great and I was on my way home in a sho Brought my Ford Focus in for a minor problem and was treated with friendlyness and importance. The service was great and I was on my way home in a shorter time then expecet. More

Helpful 0

Report | Print