Finch Hyundai - Service Centre

This dealership has a strange concept of Customer Service Took my 2018 Santa Fe in to have a blown fuse replaced and a software up-date under a recent recall notice. They charged me $73.43 to replace the fus Took my 2018 Santa Fe in to have a blown fuse replaced and a software up-date under a recent recall notice. They charged me $73.43 to replace the fuse. When I paid the invoice, I was told to sign an electronic acknowledgement of my "indebtedness for the service rendered". When I informed them there was no indebtedness as I had paid the invoice, I was told I was really only signing acknowledgement that they had returned my key to me??!! I stated then what I was being asked to sign should say: “signature acknowledges that Dealer has returned vehicle key to customer”, not that I owed a debt. The service manager then informed me I would not get my key back, i.e they would not release my car unless I signed the statement. Fearing that any such a business operating with these kinds of policies would probably turn around and charge me storage fees if I refused to sign, I complied. The issue here is this company forces you, under threat that they will not return your vehicle, to sign an electronic statement that says you acknowledge your indebtedness. However, the electronic signature does not reference any particular invoice, does not state the alleged amount owed, is not dated, and you don’t get a copy of what you are signing. More

Fantastic service, highly reccomend Jeff V. Fantastic service! Jeff V. was very helpful and he helped me make sure I was getting all my service updates on my Sonata and answered any questions I Fantastic service! Jeff V. was very helpful and he helped me make sure I was getting all my service updates on my Sonata and answered any questions I had. He also showed a genuine interest in my concerns I had. He told me he would look into something for me and let me know what he found out. Jeff called to follow up with me about what he found out and then went above and beyond to get me the best deal possible. I would highly recommend Jeff. More

Great service Have owned my Elantra for about a year now, every time I have had service done it is always fast and convenient! Great dealership I would recommend to Have owned my Elantra for about a year now, every time I have had service done it is always fast and convenient! Great dealership I would recommend to anybody More

Great Service Newly moved to London and have been taking the car to Finch for service since we arrived. Courteous, prompt and recommend only what needs done with no Newly moved to London and have been taking the car to Finch for service since we arrived. Courteous, prompt and recommend only what needs done with no pressure. Will continue there for the foreseeable future. Being open late and the complimentary car wash are icing on the cake. Thanks! More

Very disappointed I don't think that I have ever felt so neglected by a dealership in the entire 30 years that I have been driving than I have been by Finch Hyundai. Wh I don't think that I have ever felt so neglected by a dealership in the entire 30 years that I have been driving than I have been by Finch Hyundai. While they were eager and full of promises when selling me my 2018 Santa Fe, I have received no follow up calls or support since the sale of the vehicle. All service done to my vehicle was initiated by me. Extremely disappointed with their aftercare and the lack of effort to rectify the situation. I will never purchase a vehicle from Finch Hyundai in the future. More

Over priced and underperformed I have been taking my 2014 Accent into the dealership for all of the required oil changes and everytime I'm disappointed in one way or another. It I have been taking my 2014 Accent into the dealership for all of the required oil changes and everytime I'm disappointed in one way or another. It's hard to get an appointment, usally I have to book it weeks in advance, when I do book it, they push for the car to just be dropped off and for me to use the shuttle service. I tried this once and I didn't get my car back for 4 hours dispit me telling them I needed my car within 2 hours and was told it shouldn't take more then that. I called to ask if my car was ready as i needed it and was told they were very busy that day and hadn't gotten to it yet. This was two hours after my booked appointment time. They finally called to tell me the shuttle was on it's way to pick me up as my car was finished after having it for 4 hours for an oil change. When I got my car back and tried to complain about the time they just explained that they were very busy, but they did give me a complimentary car wash as if that wasn't always offered and I had requested it when I dropped my car off. Since then I stick around as it seems to make things go faster, but it's always longer then they say it will be. This last visit I had an appointment booked for 1:30pm. I told them I would be waiting and that I needed my car back by 2:45pm at the latest. I was assured that the service wouldn't take more then an hour, so not to worry. At 2:45pm I asked if my car was done yet. I was again told it was very busy today, but it should be done soon. She was very pleasant about it, but it would have been more convincing if she had gone out to check on my car or at least pretended to look on her computer or even ask who I was or which car belonged to me. Finally my car was done at 3:10pm. No apologies were given but they made sure to tell me that they included a complimentary car wash, which I had asked for in the beginning. I quickly payed the over priced service charge and ran out the door as I was now almost a half hour late. Now's where I get really upset with myself. I know that every time I bring my car in they move my seat, but everytime I'm rushing out because they took so long, I forget and everytime I bang my knees off the steering wheel. I know I drive standard and you may be shorter then me (5'7") and you need to move it to reach the clutch, but please have to common courtesy to put the seat all the way back so I don't bang my knees in my own car. Or better yet, dont move my perfectly adjusted and alined seat when your only moving it 50 feet. I know I should check before getting in, but this was literally the last straw when I was already so annoyed that your crappy coffee and cookies in the waiting room couldn't fix. This happens every time and I'm now done. I will no longer be taking my car to the dealership unless it's for yet another repair that is thankfully covered under warranty, which has happened to me more in this car then any other car I have ever owned. But that's a sepeart issue. I have decided to support my neighborhood small business garage and get all of my oil changes done there, at a much more reasonable price too. He has worked on all of my old cars, did a great job, wasn't over priced and never treated me like I didn't know what I was talking about, just because I'm a girl. (Yes that happened once with you too, but he did apologize when he discovered I was right and he was wrong) More

They installed a faulty wiper and blamed me In December, I brought my car in for an oil change, put on my winter tires and get my wipers changed. After I left, I noticed a mark where the bottom In December, I brought my car in for an oil change, put on my winter tires and get my wipers changed. After I left, I noticed a mark where the bottom of the wiper was. In the spring, I was getting gas and my son wanted to clean my windows. He complained that he could not get the mark off. This was when I discovered that the wire on the wiper etched my windshield. This happened after my spring oil change where nothing was said to me. I phoned the dealership and spoke to the service attendant. This person told me that the best they could do was offer me a new wiper blade, since it was still under warranty. I asked to speak to the manager and was given her voicemail. I left a message to explain that I was not happy with the wiper exchange. I felt it was the responsibility of the dealership to fix my windshield. I never got a return phone call. I filled out the Hyundai Canada service questionnaire and heard nothing. Today, I decided to go into the dealership and hoped to get some satisfaction. I was told that I had waited too long and something must have hit the wiper to cause the damage to the wiper. I was told that I should have changed my wiper blades every six months. When I was in for my spring appointment, the service manager was too busy to talk to me. I was never asked about my wipers. I left today and vowed that I would never buy another Hyundai or bring my car into the dealership for regular maintenance. I left feeling that I was attacked. I was told a tree could of caused this. My own thoughts are if I metal support wire could bend, then my windshield should be cracked. I did not buy the line. I feel this dealership is all talk but no action. They say that they want customer happiness and satisfaction. I believe that this is just a line of BS. More

Worse service department I took my car in for the third time with the same noise , coming from the front of the car . Not even a call so I called because they haven’t called I took my car in for the third time with the same noise , coming from the front of the car . Not even a call so I called because they haven’t called me and they are closed . No call no car and now can’t get to work. The worse customer service ever. More