Finch Hyundai
London , ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I never thought buying a brandnew vehicle could be as simple as it was. Bobo and Jihad are really awesome. Their customer care service is one of the kind and well experienced. Thanks Bobo and Jihad! Keep simple as it was. Bobo and Jihad are really awesome. Their customer care service is one of the kind and well experienced. Thanks Bobo and Jihad! Keep doing the good work. You guys are the best!! More
I brought my Elantra into Finch in June for a factory recall re underbody corrosion. During the inspection, damage to the subframe was noted so additional parts had to be ordered. The costs were covered recall re underbody corrosion. During the inspection, damage to the subframe was noted so additional parts had to be ordered. The costs were covered however we were told the car was not safe to drive and it may be a few weeks for the parts delivery. We asked about a loner in the interim and were told none were available. We left my car at Finch and did not receive any updates until we contacted them several weeks later. At that point, the service rep offered to provide a rental car from Enterprise. After we received the rental, we went to check on my car and discovered the battery was dead. My spouse contacted Finch and reminded them that due to the age of my car it would need to be started periodically. We received no further updates from Finch until my car was ready for pick up in September. When I picked my car up from Finch, I opened the car door and the contents from the glove box and console were scattered on the passenger seat (it appeared someone had broken into the car). I informed the service rep and he offered to return items to the console. When I attempted to start the car, the battery was dead, so the service rep gave the car a jump start. I was able to drive the car home however we ended up having to purchase a new battery. I understand that there are supply chain issues we cannot control however it can be compensated by better communication and responsive customer service. More
I bought my first car from Remo and I am very grateful to him for his help for his punctuality for the top service. I have never heard that buying a car can be so quick and joyful, thank you so much for ever him for his help for his punctuality for the top service. I have never heard that buying a car can be so quick and joyful, thank you so much for everything Remo More
I had the best car shopping experience with a truly exceptional salesperson who listened to my needs and provided the perfect vehicle within my budget. Moe made the process stress-free and negotiated a exceptional salesperson who listened to my needs and provided the perfect vehicle within my budget. Moe made the process stress-free and negotiated a great deal. Highly recommended! More
the first time I walked in I asked the front desk to speak to a sales specialist about purchasing a new car, the receptionist paged sales but no one came. I waited for 45 minutes and front desk kept pag speak to a sales specialist about purchasing a new car, the receptionist paged sales but no one came. I waited for 45 minutes and front desk kept paging sales but still no one bothered to even look into my direction. I should mention that during the whole time lots of sales people coming and going but they all pretend to not see me. I have never been treated like this before. never seen such disrespect. anyways I decided to give it another chance and do some online enquiries into the car I wanted to purchase, that's when I started receiving emails from Adrian Yatsuliak and Mohammad Awadallah to book an appointment for a test drive and I provided them with all details and specifications of the car I wanted to purchase. I go for my appointment and I am told that Adrian left and Mohammad told me to wait for someone called K J. I kept waiting and this K J was walking back and forth talking to other people and basically looking at me as if I am waiting for some charity from him. Like I said I have never ever seen such disrespect and orogeny anywhere else. they make you feel so small and invisible. Imagine walking into a place ready to make a purchase for a new car and get this kind of treatment. honestly I would give 0 rating if possible, one star is more that what they deserve. More
Great business, I've dealt with Moe and got a 2024 Tucson recently. He was fantastic to work with from pricing out the car, to picking it up. Me mum was really happy with her new car, and it wouldn't be poss recently. He was fantastic to work with from pricing out the car, to picking it up. Me mum was really happy with her new car, and it wouldn't be possible without him. Thank you very much to Moe and Finch Hyundai! More
Recently I had a fantastic experience of buying a car from Finch Hyundai London, all thanks to Sam Dolatshahi! This man is really nice. He's really knowledgeable, and patient, and has a welcoming attitud from Finch Hyundai London, all thanks to Sam Dolatshahi! This man is really nice. He's really knowledgeable, and patient, and has a welcoming attitude. He is very accurate in paperwork ensured a smooth transaction, leaving no room for errors. Sam helped me with what I was looking for and guide me to my ideal car. I highly recommend him for his ability to understand a customer's preference. Dealing with Sam was not just a transaction, it was becoming part of the Hyundai family. Again highly recommended!! Thank you, Sam! More
I have dealt with Moe Chams for two vehicles. My personal used vehicle and now my moms brand new one. He is so relatable and helpful. He goes through everything with such patience and took such g My personal used vehicle and now my moms brand new one. He is so relatable and helpful. He goes through everything with such patience and took such good care of my mom. I would highly recommend him to anyone. Thanks again Moe Gina and Trude More
Finch Hyundai is a very awesome Delaership! If you planning to get a New or Used car this is place to Go! Look for Moe very very good sales representive highly recommended easy to talk to and v If you planning to get a New or Used car this is place to Go! Look for Moe very very good sales representive highly recommended easy to talk to and very friendly guy! He will help you to get a very very good deal for the car what you want and very fast! If you are looking good smooth and fast transaction just msg him! More
I've always wondered why there were a few irate customers on my previous visits to this location, but now I know why... I brought my car in for a service package 3 on 07/14/2023 for my 2021 Hyundai Velost on my previous visits to this location, but now I know why... I brought my car in for a service package 3 on 07/14/2023 for my 2021 Hyundai Veloster N. The mechanics who ended up servicing my car used the incorrect grade of oil (0W20) when the owner's manual and the oil cap clearly state to use 0W30. Today, on 07/28/2023, I dealt with the service manager at Hyundai Finch dealership in London, Ontario, named Kareem Fayad, to address my issue. I informed Kareem about the problem that occurred during my last visit and tried to convince him that it's not acceptable for my car to run on 0W20, but they were not willing to fix the issue. I explained to Kareem that I had done research online, and everyone recommends following the owner's manual, which clearly specifies 0W30 as the appropriate grade of oil. Despite my attempts to escalate the matter, Kareem tried to convince me that I was wrong, and when I raised my voice, he asked me to leave the service bay and take my business elsewhere. After raising the issue with Laura, the front Sales receptionist, she provided me with the General Manager's card, Hass Hijazi. When I returned to the service department to inform them that I would be escalating the matter further, Kareem finally agreed to address the problem. However, even during the meeting in his office, Kareem showed little to no experience in dealing with irate customers. He treated me as if I were a dumb customer who didn't know what I was talking about. Furthermore, he displayed no concern for my feedback and seemed disinterested in working towards a solution. Ultimately, I did get the correct oil change to 0W30. Nevertheless, during the entire process, Kareem showed no empathy or sympathy for the inconvenience caused. He failed to apologize for the mistake, didn't provide updated paperwork to confirm the oil change was indeed 0W30, and made it seem like I should trust their word without any evidence. More