Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Finch Chevrolet Cadillac Buick GMC
London, ON
1,264 Reviews
At Finch Chevrolet Cadillac Buick GMC, we take pride in many things. We take pride in the fact that we've been voted the Best Domestic Car Dealership in London for two straight years by readers of the London Free Press. We take great pride in the new GM cars, trucks and SUVs that we sell. We take pride in the exceptional quality and diversity of our used car inventory. And, perhaps most importantly, we take pride in the reputation that we've built throughout the London and area community as a car dealership that provides an unparalleled level of customer service.
It has long been our mission to provide our customers with a level of service that far exceeds any other dealership. As such, we have assembled the most knowledgeable team of sales, service and parts experts to ensure that all of our customers needs are met, right down to the finest detail.
So, whether you are in the market for a great deal on a new or used Chevrolet, Cadillac, Buick or GMC vehicle, or you're looking for competitve prices on vehicle service, parts or detailing, you have come to the right place!
Happy motoring!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,264 reviews
March 16, 2026
Back again…. .4 days ago I picked up my car from the dealership…there was a recall on it. One of the things the recall said is that it might effect the stabilitrac .4 days ago I picked up my car from the dealership…there was a recall on it. One of the things the recall said is that it might effect the stabilitrack which it did so now I have that warning light. Went to Brian Finch told the service manager (who is a real xxxxxxx). Instead of taking responsibility he tried to tell me everything that’s wrong with the car when the only thing I needed him to do is fix their mistake so again really bad customer service, no accountability, it was them who broke it …so again people I would not recommend anyone getting a vehicle from Brian Finch you’ll regret it More
by roselindsay
Employees Worked With
March 14, 2026
Had the pleasure of purchasing an AT4X from Amrita. She made the buying experience excellent, will be back in the future. She made the buying experience excellent, will be back in the future. More
by leeray83
Employees Worked With
March 11, 2026
Wow just dropped my car off for a recall fix. I mentioned something else about a noise coming from under the car. I was told (I think his name was Brian ) he told me “we are not a charity and I w I mentioned something else about a noise coming from under the car. I was told (I think his name was Brian ) he told me “we are not a charity and I would have to pay to have it looked at “ Your absolutely right. Your not a charity your the worst dealership in London and you have the worst employees I would never in a million years recommend you. I’ve had nothing but issues with my vehicle since the day I drove it off the lot. You should be ashamed of yourself More
by roselindsay
Employees Worked With
Brian in service department
February 05, 2026
My wife and I had the pleasure of working with Matt. He handled our pickiness in searching for the perfect replacement vehicle for us with style. Loved the fact that he told it like it is and followed u He handled our pickiness in searching for the perfect replacement vehicle for us with style. Loved the fact that he told it like it is and followed up with us. Make sure you visit him if you want the straight deal on vehicles. More
by haightmale
Employees Worked With
January 23, 2026
I'd like to give a special shout out to Kevin B. He was not only understanding, but he also took the time to explain everything and focus on the positives during our conversation on the day of my pu He was not only understanding, but he also took the time to explain everything and focus on the positives during our conversation on the day of my purchase. I appreciated his effort; giving up a truck I loved was a big decision, but now I'm enjoying something newer. Thank you again, Kevin, for everything. I'm glad we spoke and connected and a whatever happens down the road. Thank you kevin - Melissa w More
by Melissa w
November 24, 2025
Matt was great to deal with. Smooth seamless and fast transaction. Very professional would highly recommend. Smooth seamless and fast transaction. Very professional would highly recommend. More
by mannymanwello
September 10, 2025
Worst dealership ever sales people are great but the service to get something fixed. Don't forget about you and never call you. I've been waiting over 6 months to get my backup camera fixed. And I've go service to get something fixed. Don't forget about you and never call you. I've been waiting over 6 months to get my backup camera fixed. And I've got no call or Any information on if it's going to be fixed i worked with tammy never heard back from her but don't worry, they will call you asking you to come in and pay for services so they can look over to make sure your car runs fine, but won't fix the issues. More
by Oliver.G.thomas
July 14, 2025
I find Tammy very argumentative and definitely not kind. Maybe it comes with the territory. My last straw with dealing with her is her lack of organizational skills. My Cadillac was in for service today Maybe it comes with the territory. My last straw with dealing with her is her lack of organizational skills. My Cadillac was in for service today and I guess she didn't find it necessary to let me know it was done. I called several times with no call back. I was left panicked wondering if I had to cancel my appointments the next day. I finally called sales and the nice girl informed me my vehicle was ready for pickup. Nonetheless I am really reconsidering taking my business elsewhere. Customer service is no existent there More
by jenn
Employees Worked With
April 29, 2025
I had the pleasure of working with Karen during my recent SUV buying experience, and I can honestly say she went above and beyond every step of the way. From the very beginning, she was incredibly patient wi SUV buying experience, and I can honestly say she went above and beyond every step of the way. From the very beginning, she was incredibly patient with me as I explored different options, asked countless questions, and took my time figuring out what vehicle would best fit my needs. She never once made me feel rushed or pressured. Instead, she focused on making sure I was confident and comfortable with my decision. Her knowledge, professionalism, and genuine care made all the difference. It’s rare to come across someone so dedicated to customer satisfaction. Thanks to her, I found the perfect vehicle, and the process felt smooth and relatively stress-free. If you’re looking for someone who truly has your best interests at heart, I highly recommend Karen. More
by Nicole
April 25, 2025
Test drove a few vehicles and dealt with Matt. He was very knowledgeable, accommodating and down to earth and we did not feel pressured at all to make any decisions. Would highly recommend him! He was very knowledgeable, accommodating and down to earth and we did not feel pressured at all to make any decisions. Would highly recommend him! More
by mshack0518
Employees Worked With
