Erinwood Ford

Amazing Customer Care I went into Erinwood Ford with the intention only to test drive a car and I was approached by Victor within minutes of walking in. Victor had set up t I went into Erinwood Ford with the intention only to test drive a car and I was approached by Victor within minutes of walking in. Victor had set up the test drive with no pressure and let me go out on my own for the test. When I came back I knew I wanted the car and Victor did his best to really work out the best price possible to fit in my budget. I recommend anyone looking to get into a new car to see Victor. More

Victor made the purchase of my F-150 stress free. When I came to the dealership that morning, Victor came out to talk to me . In a matter of a few minutes a had a test drive , was very impressed with When I came to the dealership that morning, Victor came out to talk to me . In a matter of a few minutes a had a test drive , was very impressed with the truck, and very impressed with Victor. He made the deal happen, I was happy and so was he. All and all , a great experience. More

Exceptional Service I had the pleasure of working with Vivian, she made my purchase enjoyable and easy, excellent to deal with, she was very knowledgable. I would recomm I had the pleasure of working with Vivian, she made my purchase enjoyable and easy, excellent to deal with, she was very knowledgable. I would recommend Vivian at Erin Ford any day! Robyn was also very helpful with the financing process. Great job ladies! : ) More

Magic Martin We knew about the high customer service rating Erinwood Ford receives, so we knew that is where we would be going to get an Escape. However, we didn' We knew about the high customer service rating Erinwood Ford receives, so we knew that is where we would be going to get an Escape. However, we didn't know which sales person to request......so the best thing to do is look at the reviews on each of them. Martin's rose to the top for us, so we reached out to him to book an appointment. We had very specific ideas of what we wanted and didn't want on our Ford Escape SE. Martin listened intently and didn't push us for more than we wanted - not at all! We finished with what we were looking for and the conclusion was to have one built to our requirements. Our new Escape was expected in about 8-10 weeks and Martin would keep us tuned in as to the progress. Excellent! A little over two weeks later, Martin reached out to us to inform us that Ford could not build the custom vehicle we requested and the reason why, he had no answer to unfortunately. However....he had already looked into Escapes that were available in the colour and accessories we were seeking and had found one that was the closest to what we wanted. It did have all we wanted, but a few other options we didn't. Martin and Erinwood stepped up to the plate and ensured us that we could have this vehicle with the extra few options we didn't want at the same price we signed for originally when ordering our vehicle. Fabulous! While we did receive options that we truly weren't looking to obtain, but they are nice to have, the best part of all was Martin and Erinwood took care of us, ensuring we didn't pay more than we were willing to pay for the Escape we wanted. They honoured their agreement through the impact of the assembly plant declining to built the vehicle (by the way, we weren't the only ones in this state, so I hope others were taken care of as we were!). Thank you Magic Martin (and Erinwood). We are a 'Ford' family (we have three now) and we will recommend you to everyone we know! More

Always willing to help We came into the Ford dealership looking for the sales rep that we had worked with last time, Lem Weeks. He wasn't available that time, so we talked We came into the Ford dealership looking for the sales rep that we had worked with last time, Lem Weeks. He wasn't available that time, so we talked with another (Martin) who was wonderful too. While Lem didn't end up being our main sales guy, he was with us every step of the way to ensure that everything was going alright and that we got what we wanted, etc... I cannot explain the amount of high customer service and 'family' environment this dealership has! We felt that we were looked after every which way and that we were treated with respect and kindness! Thank you Lem! More

Experience & Relationships Best customer experience from sales to after sales. Starts with the sales rep, sales manager and then service. Relationships built on experience! Erin Best customer experience from sales to after sales. Starts with the sales rep, sales manager and then service. Relationships built on experience! Erinwood Ford understands the process! More

Friendly service and overall very knowledgeable and helpful Orlando Falsetti was ready to help and try to work with my needs. He was very knowledgeable in all kinds of different vehicles including the likes of Orlando Falsetti was ready to help and try to work with my needs. He was very knowledgeable in all kinds of different vehicles including the likes of the Audi I was looking to purchase. Very good customer service More

Ford edge The service we received was beyond our explication. Martin was there every time we called and help. We would recommend him to all of our friends The service we received was beyond our explication. Martin was there every time we called and help. We would recommend him to all of our friends More

Best experience ever when purchasing something ! I can't express in words how great my experience was with your employee Graham. This was a purchase for my first car and he made me feel so comfortabl I can't express in words how great my experience was with your employee Graham. This was a purchase for my first car and he made me feel so comfortable, so relaxed and fulfilled everything I asked of him! What an amazing person and a even better employee. He should get a raise because he is definitely your best salesman there. Absolutely loved him More

superior experience From the moment I walked into the Dealership I felt comfortable. I didn't feel pressure at all and had a the feeling that Doug was looking after my in From the moment I walked into the Dealership I felt comfortable. I didn't feel pressure at all and had a the feeling that Doug was looking after my interest. Thank you. More