Erinwood Ford

Relaxing There were lots of trucks to see with options I was interested in. Mark encouraged me to look at anything I wanted and take as much time as I wanted. There were lots of trucks to see with options I was interested in. Mark encouraged me to look at anything I wanted and take as much time as I wanted. Mark spent his time with me and made sure that I was totally satisfied with what I had purchased and what I paid. This was my second purchase from Mark and my third purchase from Erinwood, well done Mark all my friends will no who you are when its there turn to buy a Ford. More

Took the fear out of buying a new car I have been putting of buying a new car as I hate going to car dealerships. I have gone to several different dealerships over the past few months but I have been putting of buying a new car as I hate going to car dealerships. I have gone to several different dealerships over the past few months but always left feeling I was not really taken seriously and my questions were not answered. I heard an add for Erinwood Ford and decide to take the 45 minute drive to see if they lived up to their promises. I dealt with Martin Menzies and he was excellent he answered our questions and made the whole experience must less painful. Adam dealt with the financial and paperwork side and that was easy. More

Ask for Doug!!! We are the Ford family thanks to Doug; and proud of it too! :) We have bought/leased four vehicles from him in the past 3 years and couldn't be happie We are the Ford family thanks to Doug; and proud of it too! :) We have bought/leased four vehicles from him in the past 3 years and couldn't be happier with his recommendations. Doug has always provided us with excellent and dedicated service. Doug is patient, listens to his clients needs and comes through every single time. If you are looking for a professional, friendly and honest car dealer than Doug is your man! More

outstanding salesman Doug is an outstanding salesman . He always goes above and beyond to help you out. Doug always has time for questions. He is an asset to Erinwood Fo Doug is an outstanding salesman . He always goes above and beyond to help you out. Doug always has time for questions. He is an asset to Erinwood Ford. Keep up the great work. More

Great experience Thoughtful, dedicated and extremely helpful employees. From start to finish they made the process simple and I could not be happier with my new ford f Thoughtful, dedicated and extremely helpful employees. From start to finish they made the process simple and I could not be happier with my new ford focus! More

Good Experience! Bought a new 2016 F150. Was about to buy from my local dealer but they were not willing to budge on the price. So I went on dealer rater and saw that Bought a new 2016 F150. Was about to buy from my local dealer but they were not willing to budge on the price. So I went on dealer rater and saw that Erinwood had a top rating. I knew what I wanted and what I was willing to pay (knowledgable buyer having done my homework) and so called the dealer. I spoke with Jack on the phone and he said he had a vehicle that I wanted in the lot with some extras but a bit more than my price range. I decided to make the 70km trek to visit Jack. The truck on the lot was nice, we took it for a test drive as well. But even with back-and-forth, it was more than my budget. So we looked at a factory order - and then with some more back-and-forth, agreed on a price that was in the range I was willing to accept. So 3 hours well spent. And a day later, the local dealer called me and when I told them I got the truck in the range I wanted, they were shocked. Picking up the car - we met with Robyn in the Finance dept. She was excellent - very "on top" of everything, explained what I was signing and why, and pretty clear, transparent and efficient. So all-in-all a good experience. I knew what I was looking for, did my homework and was prepared with what price I was willing to pay. A pretty quick transaction as we just had to do some minor negotiation. More

Good Sale Everyone was very friendly and helped make this experience great. I will be coming back for my next car for sure. Great job over there! Everyone was very friendly and helped make this experience great. I will be coming back for my next car for sure. Great job over there! More

Room for Professional Improvement! My husband and I recently purchased a used 2013 Toyota Rav4 Limited from Erinwood Ford. We dealt with 4 employees; our main Sales Rep ORLANDO FALSETTI My husband and I recently purchased a used 2013 Toyota Rav4 Limited from Erinwood Ford. We dealt with 4 employees; our main Sales Rep ORLANDO FALSETTI, his 'go-to' boss MIKE DIAMOND, another consultant JOHN BRIMO, and CAROL BUCKWALD in finance. All employees were pleasant overall but 2 much better to work with than others; details below. The price of the used vehicle at 82,991 KM was fair considering competitor prices, thus my husband and I decided to consider the vehicle seriously as a purchase. ORLANDO F. was pleasant to associate with during the experience, however seemed to lack knowledge about the vehicle when I questioned him about various features and other information. For example, the car made a constant "beeping sound" when in reverse (the loud sound you hear only on large commercial transport trucks), and when I questioned ORLANDO F. about this, he responded, "that's because it's in reverse... don't you want everyone to know that you're reversing?". I laughed and replied, "No! I don't want that attention when I reverse! It's a small car... it shouldn't make this sound". - Sure enough my husband discovered the beeping sound was only alarming to inform us that the back door was not securely closed and the sound seized when shut completely. Additionally, whenever ORLANDO F. needed to confirm something, he had to either call or personally run inside to ask his 'go-to boss' MIKE D. As said, nice guy, but lacks knowledge. The Rav4’s front dash was considerably damaged due to the previous owner sticking a strong adhesive cellphone holder to it and resultantly peeled the paint. There were also a significant number of scratches around the car, rock dents on the front hood, and a small scratch in the leather. ORLANDO F. told us that “nothing much could be done about the scratched leather, rock dents, the dash, but maybe the scratches”. I then asked him to confirm because we weren’t happy with the aesthetics condition of the car; thus he once again went to go ask MIKE D. MIKE D. came out and reassured us that the dash would be fixed, as well as the leather scratch, they would try and fix the rock dents and the scratches would be taken care of. Before proceeding, I wanted the confirmation in writing noting all the work that needed to be done on the car and wanted to specify WHERE the scratches were. MIKE D. said that “there wasn’t a need as they (the service people) will do a whole body look over and fix every scratch”. With this reassurance, my husband and I put a down-payment on the car and left. When we went to picked up the Rav4 a couple days later, we noticed that MIKE D’s. word was only PARTIALLY fulfilled; the dash was indeed fixed and looked great, the leather scratch was fixed, the hood dents were still noticeable yet painted (ORLANDO F. accidentally disclosed to me that he painted them himself... whoops?), but ALL the scratches around the car were CLEARLY still visible – they didn’t even look like they were touched! My husband and I were very unsatisfied about this. – Hence the importance of GETTING EVERYTHING IN WRITING!!!!! When I voiced my dissatisfaction about this to ORLANDO F., he said that the service people “did the best with the tools they had”. I told him that his response was “hard to believe seeing as our family friend could have done a better job”. ORLANDO F. then quickly contacted MIKE D. once again and explained the situation. I then personally spoke with MIKE D. as he said that they could “do it again to make me happy, but it’ll come out the same”. He also sounded offended that I was questioning his people’s workmanship. I assured him that I did not mean to insult, but simply wanted to express my dissatisfaction as it was VISIBLY EVIDENT that the scratches weren’t serviced. I then personally spoke to JOHN B., and it was HE who said that he would take care of everything to ensure our satisfaction. He then co-worked with CAROL B. and noted down every scratch on the vehicle and even a couple scratches that I didn’t initially notice! CAROL B. was extremely professional, polite, and thorough! – She is amazing at her job as SHE was the one who told ORLANDO F. that she wanted everything in writing before we left again. After WRITING EVERYTHING DOWN (thanks to JOHN B. and CAROL B.), and paying the remaining fee, we arranged a different day drop-off to fix the vehicle and left. My husband dropped off the Rav4 one early morning (at 6am) and left it for the day. When he returned to pick it up at 4pm, they STILL weren’t done – HUH? My husband waited an additional 30 mins before he was able to take the Rav4. – This made us think that our vehicle was a “rush-job”, but nonetheless when we checked it over, majority of the scratches were gone. The extremely noticeable scratches on the side passenger door and trunk were completely faded out and it looked perfect. There were a couple scratches (initially fainter than the trunk and passenger door ones) that looked over-looked – because it doesn’t make any sense that the service people were able to get the deeper trunk scratches out, but not the fainter ones - but nonetheless, my husband and I were satisfied with the visibly-evident improvement compared to our initial pick-up. Thus we did not complain any further and drove away as a satisfied customer – thanks to JOHN B. and CAROL B.! Overall, we rate our experience a 3/5 star because the experience wasn’t horrible, but could have been significantly improved if greater steps towards professionalism were taken. – Specifically employees being knowledgeable about their products, employees listening to customer concerns without feeling offended, and writing EVERYTHING DOWN to ensure customer follow-up and satisfaction. All-in-all potential customers, don’t be afraid to SPEAK-UP if unsatisfied; BOTH parties involved should walk away happy in any business deal! More

Good experience Recently purchased a 2016 mustang from this dealership. The dealership was unfortunately going through a major renovation when we decided to purchase Recently purchased a 2016 mustang from this dealership. The dealership was unfortunately going through a major renovation when we decided to purchase the car in Nov 2015. That being said the staff did a great job making the most of the situation and were very courteous and helpful throughout the whole process. The gold star goes to Chevon Jackson, who from the beginning was a fantastic person to deal with. He let us try about 4 cars in one afternoon and never for once showed any signs of annoyance or applied any pressure to buy. When it came time to buy he once again took his time and merely facilitated a negotiation to a good deal. He constantly kept my updated on the arrival of my car and made sure everything was ready for delivery. At delivery he brought the car into a well lit garage for us to inspect it and he worked very hard to correct the defects we found! Overall Chevon made the process enjoyable actually. Bory was also very helpful and easy to deal with and did not apply any pressure. During negotiations the manager was okay, only dealt with him over the phone, but he was your typical old-school sales guy with a bit of attitude, impatience and a little arrogance (not as bad as many others), but Chevon handled him well in front of me to keep the experience as a whole excellent. More

Good experience. This is the fifth car we've had from this dealer and the reason we keep going back is great product and fantastic customer service. This is the fifth car we've had from this dealer and the reason we keep going back is great product and fantastic customer service. More