Erinwood Ford

2017 Ford Focus Electric I enjoyed getting to know Lucas at Erinwood Ford. Lucas is very knowledgeable about the Ford Focus Electric vehicle that I purchased and quick to res I enjoyed getting to know Lucas at Erinwood Ford. Lucas is very knowledgeable about the Ford Focus Electric vehicle that I purchased and quick to respond to any questions I had. I can strongly recommend Lucas and everyone else I dealt with at Erinwood Ford. I look forward to reviewing Ford's electric vehicle offerings in four years when the lease on my vehicle is up, but for the time being I am a very happy Erinwood Ford customer and I thoroughly enjoy my Ford Focus Electric! More

Above and beyond customer service From the initial meeting, Lucas was forthright and professional. He patiently listened to my goals in buying a new van and did his due diligence in fi From the initial meeting, Lucas was forthright and professional. He patiently listened to my goals in buying a new van and did his due diligence in finding my van. On a more personal level Lucas was easy to talk to and deal with, just gave a good vibe. The general manager Brad was also exceptional, making sure i got the van i wanted at the most affordable price and making the trip from Oshawa worth the travel time. The financial team made a seemingly impossible task a viable option and i couldn't be happier. Being self employeed is never an easy task to get financing but Bory and Dom made it happen within terms that are very comfortable! The team at Erinwood made the process of buying a new van as easy and enjoyable as possible. I look forward to dealing with them again in the future. Thanks! Archer More

Friendly and accommodating Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and easy to get done More

Perfect! After dealing with a contact of my brother in laws at another dealership I was turned off of the dealership process. I was treated as a paycheck and After dealing with a contact of my brother in laws at another dealership I was turned off of the dealership process. I was treated as a paycheck and not as a client. I had never bought a brand new car until now. I had the Pleasure of meeting Martin M. who treated me no like a client but like a friend! Stayed late several times to answer all of my questions and was patient with me every step of the way. Highly recommend Erinwood Ford, especially Martin! Thank you Martin!!! More

Excellent experience Vivian is a great salesperson to deal with. She was knowledgable and responsive to my questions. I never felt any sales pressure. An excellent expe Vivian is a great salesperson to deal with. She was knowledgable and responsive to my questions. I never felt any sales pressure. An excellent experience. More

What Ford Canada refused to do, Erinwood Ford came through!! I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on he I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on her amazing service! She was thorough, professional, and extremely nice and helpful! She had me out of service in like 5-10m! Immediately i had a man from Enterprise drive me and put me in a rental car! Unfortunately, the service ended up going for like 9 days. As they were doing work, leaks seemed to keep creeping up. Etta made sure to keep my rental going until they could confirm the Focus was OK to drive. When it was finally released, i was pleased with all the help i got from Etta and Erinwood Ford Service, but i was at my end. The Focus had been in service so many times (I'd say at LEAST 12+ in less than 2 years) that the guys at Enterprise knew me by first name! I called and spoke with Ford Canada Customer Service Regional Manager; and was basically told sorry; but we can't help you with your Focus at all..maybe do a trade in (by Oct 2/17, so hurry) and you can get $1K--Ford Canada won't do anything else. It blew my mind that Ford Canada could really give a xxxx about my experience..or business! Thats when Martin Menzies stepped in. He'd been hearing from me about all the issues I'd had with the Focus and with Ford Canada blowing me off; and his ability to fight for his customers and go that extra mile kicked into overdrive! We spoke; and he told me to hang on. He got off the phone with me, and went into the office of Erinwood Ford management (involving Brad and George). He pushed that Erinwood Ford couldn't let a customer like me fall by the wayside. Even with the issues i had, i was still remaining loyal to Ford, and that Erinwood Ford HAD to do something to help me out! Martin pushed Erinwood Ford to work out an AMAZING deal to take me out of the mechanically inept (and transmission challenged) Ford Focus, and into a 2018 Ford Fusion S! It took a lot of arguing, massaging and negotiations; but Martin was able to make it happen! I thanked Martin profusely; but he told me that he wasn't alone. He got a LOT of help from Adam in finance. Adam worked hard behind the scenes, making sure that the deal worked for me. He even made sure that what was owed to me through my service plan on the Focus was transferred as a credit onto my Fusion S! I'm now driving my Fusion, and it drives like a smooth dream! In spite of Ford Canada and their customer service regional manager essentially giving my the apologetic middle finger; Erinwood Ford and their staff went above and beyond to help get something done. I have to give many thanks to Etta in Service, Brad and George repping management..and huge thanks to Adam in Finance, who helped work this deal through to the best of his ability with helping me always in his sights. My greatest thanks goes out to Martin Menzies. Without him pushing for me, when it seemed like no one else in Ford gave a xxxx, i dont know where I'd be right now..not driving a Fusion, that's for sure! Martin worked his tail off for me! He is the epitome of customer service with a smile..pushing substance up a few notches! He pushed and pushed, and pushed more, working over everybody to make sure i got the best deal he could possibly get me! He is the largest reason why i haven't bolted to another car manufacturer. He is an amazing asset that Erinwood Ford must strive to maintain. His service is high quality; and he maintains it well. He os also the reason I'll be coming back when my wife needs a new car! More

5 Star experience I was looking for a Cmax Engergi and saw that Erinwood had the most inventory. I contacted the dealership via the internet and quickly got a response I was looking for a Cmax Engergi and saw that Erinwood had the most inventory. I contacted the dealership via the internet and quickly got a response from Dave. The next day I was in for a test drive and Dave was amazing! He is a wealth of knowledge on EVs, very professional but easy going. Needless to say I purchased a Cmax from him and picked it up this week. .Dave and the Erinwood team were Awesome! Rick C. More

Awesome service. They made it quick, easy and effiecient. Buying a car was a huge chore for me but the team led me through each step! Thank you service. They made it quick, easy and effiecient. Buying a car was a huge chore for me but the team led me through each step! Thank you More

by far the best customer service and satisfaction I have chosen 5 stars because Erinwood Ford will help you get and satisfy all of your car buying needs . Outstanding ! . I highly recommend it . I have chosen 5 stars because Erinwood Ford will help you get and satisfy all of your car buying needs . Outstanding ! . I highly recommend it . More

A great price for a great car Orlando was quick to respond to my inquiry, he sent me the car proof, got me booked in the same day and was very knowledgeable about this highly techn Orlando was quick to respond to my inquiry, he sent me the car proof, got me booked in the same day and was very knowledgeable about this highly technical Audi S4. Orlando took the time to go on the test drive explaining all the nice fetchers this car has. There was no pressure and I could have left at any point but I loved the car and the price was great. I notice road rash on one of the rims and the manager approved to have it looked after. I was concerned about when the last oil change was and they looked after that too. The most incredible this was that they had my car ready to pick up the next day and they we good enough deliver the car 1/2 they way. I would highly recommend Orlando and this dealership. They know how to look after their costumers More