Erinwood Ford

Perfect and Professional Service It is my first new car. The service is professional both in customer service and financial service. Justin recommended the best fit based on my requir It is my first new car. The service is professional both in customer service and financial service. Justin recommended the best fit based on my requirements. He is very friendly and helpful by considering both company and customer's interest. The financial department is also proficient and professional. Perfect experience for my first car. More

Great trade in value best customer service Great customer service whole staff is very friendly Justin helped me to get best value for my trade in and choose best truck for my needs.. Will recom Great customer service whole staff is very friendly Justin helped me to get best value for my trade in and choose best truck for my needs.. Will recommend to all my family and friends ... More

Extremely helpful and friendly ! We bought our first car in Canada from ERINWOOD FORD... Youssef, our Salesperson, was very friendly and helpful throughout the entire journey! In fa We bought our first car in Canada from ERINWOOD FORD... Youssef, our Salesperson, was very friendly and helpful throughout the entire journey! In fact, the very first time we interacted with him, we realised he was a genuine person who put his best foot forward, and understood our needs rather than pushing as many salesmen do! Carol, from Finance, was super helpful and she got us a great deal, considering we are new immigrants....we're told by most dealers that we would need a guarantor, but she helped us sail through without one! Chris, from Management, was very accommodating and gave us a good final price! :-) We even got our dog to the showroom, and She got a lot of attention from a lot of staff !! She loves the car too!!!! More

Excellent! Justin was very helpful right from the start - it was a fun experience . I would definitely buy from him again. The new Escape is a blast to drive ! Justin was very helpful right from the start - it was a fun experience . I would definitely buy from him again. The new Escape is a blast to drive ! More

Their horrible Clearance centre If you purchase from here beware, read all paper work carefully, and have a separate mechanic check the vehicle, purchased a vehicle was supposed to b If you purchase from here beware, read all paper work carefully, and have a separate mechanic check the vehicle, purchased a vehicle was supposed to be in mint condition new fluids and all, nope, battery went 2 months after purchase, timing chain 3 months after, brakes shortly after that, currently the transmission is gone on the vehicle, mechanic told me that thr fluids were not changed when they were supposed to br changed,( im still 30000km before i was supposed to change the fluid) when I went to check for my warranty the 5 year 100000 km warranty that I was advised that I purchased was actually 36 months 60000km, as well the automatic rolling over of the warranty if unused is BS as well, you have to call months in advanced to renew, if you don't your SOL, More

Looking Through the Cracked Glass For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass rep For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass replaced under warranty since it seemed to me there was an issue with the door/power window mechanism that was causing the cracking. After the tech had a look, issue was a regulator and Gillian told me that they would need the truck for the night as the new window glass wouldn't arrive until late in the day - she arranged a rental and told me she would call me when it was fixed. Victor (who sold me the F350 Platinum CC 4x4 V8) came over to check on things as well and (I think) put in a good word with the Service Manager. Next morning, Gillian called with bad news - new window was broken, only other ones were in Edmonton, wouldn't get to the dealer until Friday, but truck would be fixed by EOD Friday... not good, needed truck at the latest Thursday to head out on a trip... Gillian explained all the things that couldn't be done (swap window from a truck on the lot, get the folks in Edmonton to send the window glass overnight courier, etc.) and then said to give her some time to work on things. 3 hours later she called to say that the truck was fixed and I could pick it up anytime - WOW! I won't tell you her secret, but I was super impressed. Kudos to her, the techs and whomever else helped to get things buttoned up. More

New car Lukas is very professional and has great knowledge of new car. He is Very patient and friendly! Good service and definitely referring to my friends! Lukas is very professional and has great knowledge of new car. He is Very patient and friendly! Good service and definitely referring to my friends! More

Didn't Purchase A Vehicle Heard so many good things about Erinwood, so dropped by as was in need of a new vehicle. Never been a Ford fan but the experience from beginning to e Heard so many good things about Erinwood, so dropped by as was in need of a new vehicle. Never been a Ford fan but the experience from beginning to end was amazing. Addy Seth was knowledgeable, professional, personable with zero slimy or high pressure tactics. He followed up after the fact and even though did not buy, thanked me for coming in and hopefully can do business in the future. First class all the way and their prices are the best in the GTA. More

Shopping for a truck Victor was very helpful in out lining and selecting vehicle option and payment options. He took the time to try and find the different models they had Victor was very helpful in out lining and selecting vehicle option and payment options. He took the time to try and find the different models they had on the lot that best reflected our selections. We did not feel pressured in any way and left with printed info to help in our decision. More

They’re Just Great People Graham heard my wish list, wants and budget. He showed me an amazing vehicle that was everything i knew and didn’t know I wanted. And the rest is hist Graham heard my wish list, wants and budget. He showed me an amazing vehicle that was everything i knew and didn’t know I wanted. And the rest is history! He was so honest and so professional and really made me feel comfortable with the entire process. I’ve gone green and probably won’t switch back. This is also my first Ford ! Robyn is very lovely and knows her stuff! I will definitely be back to Erinwood Ford in the future. More