Erinwood Ford

Deflated Experience purchase of 2018 F150 Lariat. I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, specifically (Joe Ingel), have been FANTASTIC, smooth great experience, treated like family, that will never change. My last truck purchased here was September 2015, Ford F-150 Lariat, I dealt with a fantastic gentleman Mr. John Primo, who for the better part of 15 years, took excellent care of my purchasing needs. Recently, May 30 th /18, I bought another 2018 Ford F-150 Lariat, but felt very deflated after picking up the vehicle. My salesman Mr. Townsend was very difficult to reach, I’d leave messages, would be days before he’d return my calls. I think, in this business, following up is Critical! My truck was factory ordered, I made a change many weeks before the build, and Mr. Townsend said there would be no problem, the rims I asked for were NOT Chrome, but 20” Machined aluminum, with Grey -Painted Pockets, I’m not sure where he got confused, or he failed to add it to the build in time. There were some other issues, I will not elaborate, but going forward I regret that I will not purchase another car or truck from this salesman. I was reluctant to leave a comment, but to be a better dealership, you have to take the good with the bad, hopefully learn from the negative, to make the future experiences in future better. More

great opportunities for great cars! i was a first time car owner and the people at erinwood ford were very generous and helpful. got hooked up with an amazing car. i was a first time car owner and the people at erinwood ford were very generous and helpful. got hooked up with an amazing car. More

Go to Erinwood Ford to see Addy! I definitely recommend going to Erinwood Ford to see Addy! I visited a dozen dealerships when looking for my new car and I found Addy to be the best c I definitely recommend going to Erinwood Ford to see Addy! I visited a dozen dealerships when looking for my new car and I found Addy to be the best customer service rep I spoke with. He was honest, efficient, polite, and respectful; he answered all my questions/concerns without talking down to me, didn't try to pressure me into making a purchase or up sell me, admitted when he was unsure of a question answer, and generally didn't play any of the games you usually get with car salesmen. I visited a Ford dealership closer to home after going to the Erinwood Auto Mall and then returned to Ford Erinwood instead of leasing at my local Ford dealership largely because of Addy's good customer service. The reason for my lower star rating for the dealership overall is because I found their finance staff to be less friendly and not as knowledgeable as I'd like. For example, I had to tell them that paying for a lease in full upfront is cheaper than monthly payments, and there was a large delay in letting me know about a new leaser discount. Nevertheless, I still recommend Erinwood Ford as one of the more honest and polite car dealerships you'll find with a good amount of knowledge! More

F150 Lovers The service team at Erinwood Ford is the best! From greeting me as I rolled in with my truck for service, polite friendly and attentive to my service The service team at Erinwood Ford is the best! From greeting me as I rolled in with my truck for service, polite friendly and attentive to my service requests !! Once at the service desk again I was given the time and attention to ensure the proper maintenance issues were being complete..they even went as far as giving me the opportunity to discuss with the mechanic my concern as I was preparing to take the F150 on a road trip!! He explained everything and put my mind at ease..just some minor warranty work and I would be on the road to Saratoga Springs, NY! Then the shuttle service to and from Square One, while my truck was being serviced was first class!! Polite and fun drives.!! A big shout out to the Service Team! More

great experience He's happy to help me with every single question. we will definitely recommend my friend to come back. Addy seth, this guy deserve a raise! He's happy to help me with every single question. we will definitely recommend my friend to come back. Addy seth, this guy deserve a raise! More

awesome The vehicle purchase experience couldnt be any better. Very professional,helpful, knowledgeable, and the best price. Dave Griitani was great to deal w The vehicle purchase experience couldnt be any better. Very professional,helpful, knowledgeable, and the best price. Dave Griitani was great to deal with and all went smoothly. More

Martin Menzies - SUPERSTAR I came to Erinwood Ford to buy a new car based on a recommendation from one of my close friends. He recommended that I see Mr. Martin Menzies. Martin I came to Erinwood Ford to buy a new car based on a recommendation from one of my close friends. He recommended that I see Mr. Martin Menzies. Martin helped me to decide on getting the 2018 Ford Edge and made sure that I got everything on it that I wanted. He was there every step of the way, giving me notifications on the progress of my new vehicle. The pickup process was just as fantastic. Although Martin couldn't be there for my pickup, he made sure that his right hand man, Sami helped me out. I also want to thank Robyn for having all the paperwork in order and making that a smooth process. I absolutely love my new car and extremely satisfied with the service at Erinwood Ford. I'll see you guys in 6 years for my next one! More

Our delaer, Lem Weeks was courteous, efficient, succinct This has not been my first experience at Erinwood Ford. I have been buying and leasing my cars from the same dealer and dealership for over 20 years. This has not been my first experience at Erinwood Ford. I have been buying and leasing my cars from the same dealer and dealership for over 20 years. The service given has always been respectful, kind and professional across the board. The environment overall is welcoming and comfortable. As a woman, visiting a car dealership can be an ordeal but at Erinwood Ford there are no gender boundaries. Everyone is treated with the same respect and courtesy. Lem Weekes has always provided professional, reliable service. He is very personable, professional, jovial and kind. He is patient to share information and answer questions and sure to provide key points where required. There is no pressure to purchase and no deadlines invoked to apply pressure on the customer. A couple of years ago I was in a severe car accident on the 401 that totalled my then, 2011 Ford Escape. I had to replace the vehicle right away. Lem provided direction and support and decreased the anxiety I was experiencing around the whole ordeal. He made what could have been an extremely stressful and anxious situation manageable. The staff overall is friendly and courteous and the environment is always friendly. Erinwood Ford will always remain my dealership of choice. More

Graham Townsend Spoke with Graham re purchasing my new Explorer. Graham very knowledgeable and helpful re the purchase of my new vehicle. Enjoyed meeting and working Spoke with Graham re purchasing my new Explorer. Graham very knowledgeable and helpful re the purchase of my new vehicle. Enjoyed meeting and working with Graham. More

Amazing experience ! Amazing dealer! Amazing to talk to and did everything to ensure the sale of the car was a smooth process. His main concern is always ensuring his cust Amazing dealer! Amazing to talk to and did everything to ensure the sale of the car was a smooth process. His main concern is always ensuring his customers are happy and well taken care of! 100% would be back to see him in the future ! More