Recently purchased a used vehicle and started the process through the internet as I am not from Edmonton. My direct contact was Shawn MacDougall who was upfront and understanding throughout the entire process. The weather did not cooperate and I was delayed in getting into dealership to complete transaction. Shawn was patient with the situation. As it was a unique car I believe more leeway was granted to complete the sale. Once I finally got to Don Wheaton the experience was professional and thorough. Negotiations had been completed online, so after a check of my trade in and an offsite inspection of my purchase was permitted, the paper work was quick and complete. Tim the finance guy was no-nonsence, sign here, initial here and out the door type of guy which works for me although he was a Dallas Cowboys fan. I appreciate Peter extending the exchange period as the car will not be driven until the snow disappears and filling the cars gas tank and the tow vehicles tank.
Most of all it was Shawn's patience of the situation that gave me a good feel for the dealership and how it operates. We talked about the long history of Don Wheaton and its positive impact on the community. I would recommend you give them a try when you are looking for your next vehicle and try to get Shawn as your sales guy.