Crestview Chrysler Dodge Jeep - Service Centre

recall of parts for my Jeep under warranty This was my first experience at this dealership. Overall the experience was wonderful. An A plus for my service guy Kevin Brooks. Explained everything This was my first experience at this dealership. Overall the experience was wonderful. An A plus for my service guy Kevin Brooks. Explained everything that was done to my Jeep and answered all my questions. Lately you don't see such nice customer service as what I received today. Will definitely be back! More

Another pleasant experience! I have dealt with Kevin Brooks quite a few times in having my 2011 Jeep serviced -- for factory recalls and warranty work and other service. I canno I have dealt with Kevin Brooks quite a few times in having my 2011 Jeep serviced -- for factory recalls and warranty work and other service. I cannot commend him enough for the lengths he goes to provide excellent customer service. He is knowledgeable, forthright, down-to-earth, and wonderfully efficient. Despite his obviously full plate on most days, he always seems to fit in enough time to make me feel like what I need done REALLY matters. His employ by this dealership ensures that it will always be my first choice. Kudos, Kevin! More

Amazing !! Had taken in my Journey for a Warranty problem...It was fixed in a timely manner...Customer service (Kevin) was fantastic !! Will definitely be back f Had taken in my Journey for a Warranty problem...It was fixed in a timely manner...Customer service (Kevin) was fantastic !! Will definitely be back for all my vehicle needs .. More

Terrible Service Department Thank god my local dealership would service my new Jeep because Crestview is incapable. After making my last 2.5 hour drive to have multiple issues r Thank god my local dealership would service my new Jeep because Crestview is incapable. After making my last 2.5 hour drive to have multiple issues repaired, which I had listed when booking my appointment, my vehicle was returned at the end of a long day with nothing done. I guess the service advisor was relying on his memory instead of making a work order. My check engine light even came back on before I got home. Turns out it was an oil pressure sender. Pretty big job because the intake manifold has to come off. LAZY LAZY LAZY. Just don't buy from here. Sales, which I must admit were very good, is only 1% of the experience. More

proffessional quick and friendly fast reliable and good service, all questions answered, time for a little chat, friendly faces. just moved here to Regina and found already my prefer fast reliable and good service, all questions answered, time for a little chat, friendly faces. just moved here to Regina and found already my preferred dealer. More

Impossible to get service Being new to Regina I read review on both Dodge dealers before choosing one I felt comfortable getting my car serviced at. If you have viewed Triple S Being new to Regina I read review on both Dodge dealers before choosing one I felt comfortable getting my car serviced at. If you have viewed Triple Seven's reviews (almost all bad) you will see which one seems like the better choice. I called to book a service appointment and was sent to a mailbox. I left a message and expected a reply back that day or the next. When a day had past and I hadn't head back I called again only for the same thing to happen. I didn't leave a message and called a few hours later and still was unable to come in contact with an actual person. I called a few more times that day. After 3 days had passed I went online to book a service. I waited 2 days and still hadn't heard if it had been confirmed or they had an opening at that desired time. So I called again and of course I could only get an answering machine. I called back and told the receptionist what had happened and that I wanted to speak to an actual person in service and not be sent to an answering machine. So what happens... I get a machine again. From what I read on here from others rating the service I was confident with choosing Crestview over Triple Seven, but they are clearly misleading. I am actually unable to rate the service because I COULDN'T GET ANY, But I think that say enough. I will be going to Triple Seven who were more than happy to book me an appointment for the next day. More

Koodos to Kevin Brooks This is the first vehicle that I have ever purchased, and sorry to say, I did not purchase it at Crestview. Kevin has gone above and beyond to help me This is the first vehicle that I have ever purchased, and sorry to say, I did not purchase it at Crestview. Kevin has gone above and beyond to help me and explain to me in detail everything from what my car requires to the warranty that I have available. Thanks again, Kevin. More

The passenger side window of my vehicle was smashed. I contacted Crestview through their website. Kurtis Anderson responded within a few minutes. He had my vehcile in the body shop the same day and arrang contacted Crestview through their website. Kurtis Anderson responded within a few minutes. He had my vehcile in the body shop the same day and arranged for a shuttle to take me to work. My window was replaced that same day and a shuttle brought me back to Crestview topick up my vehicle. Dawn Whitehouse in the body shop was very friendly and handled my paper work in a timly fashion. My window was not only fixed but my was cleaned and vacummed. I'm very pleased with the service provided by the staff at Crestview Chrysler. More

My vehicle was taken to Crestview for a repair (4 months after i purchased it). While there I had it looked at by the bodyshop personnel because they were supposed to repair the rear bumper as part of the after i purchased it). While there I had it looked at by the bodyshop personnel because they were supposed to repair the rear bumper as part of the contract (it needs replacing as there is a hole right through the bumper). I questioned why the part was not ordered when I bought the vehicle, but the personnel had no answer. She did, however, photocopy my paper which stated the promise of service, spoke to my salesman, and said it would be ordered. That was over 2 months ago. I phoned the other day to get the status of this order only to find out there was nothing done, no record of me every having talked to anyone about the bumper. This is terrible customer service, and I am positive I am going to be asked to "swing by" so they can look at the bumper - I have a full time job and 5 children. I don't have time to "swing by" because of your employees' disorganization. Also, while my vehicle was in for repairs I had the oil changed. After paying around $70.00 for the oil change - which is mandatory to have done at the lot because of the "warranty", they neglected to top off my fluids. Again, it is not so simple as to "pop by" the shop for them to top the fluids up because they screwed up...again. But no recompense is offered, not even the Service Manager gave a crap when I spoke to him. I'm not sure what my next move is supposed to be but I'm not a happy customer. More

In reading these reviews I can see one common denominator. The "up front" sales pitch, selling tactics are WONDERFUL. Pleasant, pleasing, friendly in most cases, all the way through the process o denominator. The "up front" sales pitch, selling tactics are WONDERFUL. Pleasant, pleasing, friendly in most cases, all the way through the process of purchasing new vehicle. Then, they put the keys in your hand!!! And from that time on they wash their hands when it comes to SERVICE. Most recent - my2012 Dodge Ram front seats wore out - threads unravelling turning into holes for the SECOND time. Warrantied great. They ordered the seats then made an appointment a week ahead . I promptly took it in at 7:30 am the day of the "appointment". Done. Only to get a "call" later that day- they hadn't been able to get at it so could they keep it or could I bring it back tomorrow. Same scenarios as in the past over service needs and other warranty work. So it stayed over night even though it is a work truck related to running our business for which they are totally aware. No offer of replacement vehicle for which I will call about in the am..SO BIG QUESTION - WHATS THE POINT OF THE "BOOKING" AHEAD OF TIME................................................ ......Same vehicle a month earlier wouldn't start with the command start. Battery was replaced by me by a professional. Still nothing. Took it to Crestview they took it in. At end of day they advised me - they didn't put those in, it was farmed out at the time we bought it and installed by a "audio" installer so I would have to take it to them. They "offered" to make an appointment for me; for which I almost said stuff it and made my own appointment. But oh; I had to pay my bill for NOTHING DONE...They charged me for a diagnostics test that they knew they couldn't fix anyhow - no matter the results; along with shop time etc.. Our family (7 persons) have bought at the least 6 brand new and 2 used over the past 8 to 10 years all suffered the same treatment when it comes to service. We have enough stories you could probably write a book. The best of my stories is about one of our new vehicles suffered from bad window exterior rubbers. The rubbers collected debris and scratched the glass. They were replaced on warranty twice. Great. But after one installation the speaker in the door fell to the ground when I opened the door where the window had been replaced. Even I know how to use a star screwdriver to replace the speaker properly after taking it apart to get at the window.??? I thought to my self - possibly the rubber needn't have been replaced if it had been put in correctly...Isn't there an old saying - "Do it right the first time...and you won't be doing it over again" One more little tidbit - one day while checking in I was standing at the check-in counter and could see all the way down into the shop bay area. One fellow was backing a car out of a bay; I heard a CLUNK looked over to see the car hit a pillar. More fellows gathered with hands over their mouths - it was an OMG moment. In checking it out, I will never know if there was damage - scratches, little dints etc but I know I do a "walk around" when I pick up my vehicle - from that day on. You know who is the best at his job when it comes to friendliness and super service - THAT IS THE SHUTTLE BUS DRIVERS they are second to none. Go figure, but then again they are the ones that probably hear the most about the poorest of service. Things like "It took a whole day to change a headlight"; "Seat replacements took 2 days", "My vehicle is finally done", "this is the third time that vehicle is in there for the same thing; I hope they get it right this time", "it was in there all day and they can't find out what's wrong"...thank God for the shuttle bus drivers... More