Courtesy Ford Lincoln

Horror Story 8 minutes ago Horror story. I have tried to speak with the owner and deal with my situation. The dealership made a huge mistake that caused electr 8 minutes ago Horror story. I have tried to speak with the owner and deal with my situation. The dealership made a huge mistake that caused electrical damage to my brand new 2018 escape. The dealership installed an additional remote started in a vehicle that already had Ford Pass and a remote starter. This is where all the problems began. I was misinformed at the point of sale and apparently, the sales associates were very confused as to which vehicles had sync 3 capabilities and Ford Pass. I purchased a Ford Accessory remote starter which was installed by the Courtesy Ford Lincoln Service department. I later found out that this remote starter should have never been installed in my vehicle and I now have electrical damage to the vehicle. The Ford Engineers have been contacted and they have not been able to come up with a solution to repair this damage to this date. I have had no response from the owner to my requests for a meeting or phone call. I personally have been very patient and willing to work with Courtesy Ford Lincoln to find a solution to my damaged vehicle. I have had this vehicle since January 5, 2018. I have had nothing but problems and I have been misinformed several times. Recently after an inspection from a different mechanic, I found out that I was driving around with a deployed airbag and a disconnected wire. I would have never known that I didn't have an airbag or possibly airbags. Considering that my vehicle had been in the Courtesy Ford Lincoln Shop several times and they were working in the knee bolster area where electrical wires were housed, I believe that it would have been their responsibility to recognize that my knee bolster airbag needed to be replaced. I would have been hurt very badly had I been in a car accident. If you value your sanity and don't want to be told to get used to a vehicle that they damaged and that they are sorry that this is happening to your car, keep driving by. Ford makes a good product but dealer errors are not covered by the manufacturer. Ford just sells the vehicles to the dealers and they have no say how a dealer runs their business. If your problem is manufacture related you are covered, but as soon as it is a dealer error there is nothing Ford of Canada can do for you. I love Ford's, but my nightmare continues and I am driving a damaged vehicle created by Courtesy Ford Lincoln. So not courteous. Mr. Eansor, I avoided posting anything online and I hoped that we could work this out in a peaceful manner. Apparently going public is the only way I will get a response from you. All you need to do is run my vin number to find out I am telling the truth. I fear for my safety driving this vehicle and I have truly lost faith in Courtesy Ford Lincoln. More

Good expirience Sales staff were very helpful, reception was pleasant, finance department was very informative. Everything went as anticipated. All round good expirie Sales staff were very helpful, reception was pleasant, finance department was very informative. Everything went as anticipated. All round good expirience, left a happy camper, Thanks More

Consistently stellar service! Three years ago I switched to Courtesy Ford for my service appointments because I’d experienced sub-par service from the dealership that is much close Three years ago I switched to Courtesy Ford for my service appointments because I’d experienced sub-par service from the dealership that is much closer to my home. I had the pleasure of dealing with Luis and George last week to arrange my trade-in / new vehicle upgrade. Top to bottom, amazing service, as always! And I love my new EcoSport!!! Thank you!! More

What a Wonderful Experience! My husband and I were shopping for an SUV and stopped at Courtesy on a whim. We ended up having a great experience. We were met by Dave who listene My husband and I were shopping for an SUV and stopped at Courtesy on a whim. We ended up having a great experience. We were met by Dave who listened to what we were looking for and went above and beyond. He got us into the right vehicle for our growing family and we feel confident that we made the best choice. Any time we have any concerns or questions, Dave and Courtesy have proven to be available and extremely helpful. I look forward to continuing to do business with them in the future! More

Great experience Great service Dave is s no pressure sales guy go see him, lots of options, always has you in his best interest and offers the best Great service Dave is s no pressure sales guy go see him, lots of options, always has you in his best interest and offers the best More

Pleased Today we walked into Ford knowing what we wanted from our salesman and pretty much got it. Peter and the team involved got us what we wanted. Very hap Today we walked into Ford knowing what we wanted from our salesman and pretty much got it. Peter and the team involved got us what we wanted. Very happy More

Moe, my bro from a different mo! Where to start with this true salesman.. he's a great person, honest, and full attention to his customers. Not your typical car salesman, I have and w Where to start with this true salesman.. he's a great person, honest, and full attention to his customers. Not your typical car salesman, I have and will continue to refer him to other friends and family! Top notch More

Couldn't be happier Zach Desjardins and the Courtesy Ford Lincoln crew really took every effort to make sure my requirements were met and their service has exceeded expec Zach Desjardins and the Courtesy Ford Lincoln crew really took every effort to make sure my requirements were met and their service has exceeded expectations. I would highly recommend Zach and Courtesy Ford Lincoln to anyone looking for a new vehicle. More

Great place I had a great experience with Sean the other day when I came in for a second time and I ended up buying a Ford Escape! He was straight forward and kno I had a great experience with Sean the other day when I came in for a second time and I ended up buying a Ford Escape! He was straight forward and knowledgeable and I really respect that. More

Great experience We loved Dee’s enthusiasm and love of Lincoln from the second we met him. To be honest, we weren’t even considering Lincoln prior to meeting Dee. He t We loved Dee’s enthusiasm and love of Lincoln from the second we met him. To be honest, we weren’t even considering Lincoln prior to meeting Dee. He truly is knowledgeable and cares about his customers wants and needs. Thank you Dee! More