Charlesglen Toyota

Tyler was great! We had been searching for a used third used vehicle for our family. Tyler Medland kept us informed whenever anything came in that met our criteria and We had been searching for a used third used vehicle for our family. Tyler Medland kept us informed whenever anything came in that met our criteria and was always available for test drives and to answer any questions. We leased two vehicles from Tyler earlier this year and then purchased our third when Tyler found us a perfect match. Thanks Tyler for all your hard work! More

Rav4 Hybrid I felt fortunate to have the pleasure of dealing with Paul . He was friendly, professional, a disarming gentle personality . Very Knowledgeable in a I felt fortunate to have the pleasure of dealing with Paul . He was friendly, professional, a disarming gentle personality . Very Knowledgeable in answering all our questions and some we did not think of . Straightforward and non aggressive, no high pressure sales here. Knowing when to step away and let us have a chat. Paul made the process easy, a good sense of humor and great outlook. Delightful to deal with!! Appreciated the personal touches ...Thanks for the Jolly Ranchers !!! More

Taking customer service to the next level ..... As a first time customer I was very impressed to the lengths the staff took to show me the operation of this sales facility " behind the scene ..... As a first time customer I was very impressed to the lengths the staff took to show me the operation of this sales facility " behind the scenes " Their pride Taken in their work in a job well done shows through and I left feeling I had a genuine experience and not just a transaction . My thanks goes out to Sean in sales and Wes in finance Mark " showing us the ropes " on our new Scion before taking it home and Chelan for coordinating this whole thing . Job well done ! Cheers Glen Bragg More

Well worth the wait It took about a year to find the perfect vehicle. Hala understood exactly what I was looking for and always let me know when something came in. She wa It took about a year to find the perfect vehicle. Hala understood exactly what I was looking for and always let me know when something came in. She was very patient with the search and also made the purchase go smoothly. More

Good Experience I ultimately didn't purchase from this dealer but went privately instead. That being said I greatly enjoyed my interaction at the dealership with Tyle I ultimately didn't purchase from this dealer but went privately instead. That being said I greatly enjoyed my interaction at the dealership with Tyler Medland and thought he did a phenomenal job at keeping my interests in mind and was constantly searching and suggesting possible vehicles that would work for my fiance and myself over the span of a few weeks. I absolutely plan on suggesting his name to family and friends who are looking. More

Wonderful Customer Service My wife and I were shopping around for a new van because we're having our first child in December. We were set on the Sienna before going out to test My wife and I were shopping around for a new van because we're having our first child in December. We were set on the Sienna before going out to test drive a few vans out in the market and decided to drop by Charlesglen to look at the Sienna. Unfortunately, because of the timing of our child, we decided to go with a different vehicle since the 2018 Sienna wasn't available until a few months after our son will be born. But here's the thing, all of the safety features that sold us on the other vehicle would have been in the 2018. I felt guilty not going with the Sienna because the service we got was incredible! However, Tyler was really great to us and really listened to our needs and understood what we were looking for. He took the time to sit down with us and go through the features of the vehicle, explain how the service future of the vehicle will be for the lifetime of the vehicle, and gave me a great overall picture of what it would be like as a Charlesglen Toyota customer. There is no doubt that I'd be returning to this dealership and with Tyler when my vehicle needs change in the future Thank you Tyler!! More

Understanding Our Needs My father and I went into Charlesglen Toyota to find a car for my mom. As a family we have always owed trucks and SUV's. Her request was a small compa My father and I went into Charlesglen Toyota to find a car for my mom. As a family we have always owed trucks and SUV's. Her request was a small compact car she could just cruise around the city in, park easily and safe on gas. We met Paul, who showed us what we asked for, a hatchback, and Yaris. After going through the features and horsepower we weren't sure which one was the best for us. Paul stopped and asked us some questions, that actually pointed us to the Corolla. Although a little more than we wanted to spend, the answers to his questions indicted to me that we were looking for something more like this for my Mom. The 2017 Corolla, fully decked out, and a price only couple thousand more made the decision easy. I rationally said, I think this is a much better deal at which he replied, "I am glad we are on the same page". Mom came in to look at the car the next morning (because after everything said and done it was her decision) she couldn't have been more happier. We all had a great experience with our sales expert and she loved her instructor too! Although, she did say he was way too smart and half of it went over her head. More

Excellent service Thank you for the great experience in purchasing my new vehicle. Paul and Jim went out of their way to ensure my needs were met. I am very happy wit Thank you for the great experience in purchasing my new vehicle. Paul and Jim went out of their way to ensure my needs were met. I am very happy with the process from beginning to end. More

Great Service & Easy to work with Traded in my lease for a new model. Paul was able to find and bring in the vehicle, model, and colour that I wanted from a different dealership. I w Traded in my lease for a new model. Paul was able to find and bring in the vehicle, model, and colour that I wanted from a different dealership. I was always kept up to date on times and dates when the vehicle was being delivered and the extra's I wanted were installed. Service was fast and friendly and Jim informed me of all the updates and changes from my 2015 to the 2017 model. I will definitely be going back for all my future Toyota vehicles and would recommend them to anyone else considering one. More