Charlesglen Toyota

Exemplary customer service From the moment we walked through the main entrance, we were greeted/asked about our specific requirements and all was set into motion. Sales, finance From the moment we walked through the main entrance, we were greeted/asked about our specific requirements and all was set into motion. Sales, finance and parts department were SO professional, NO pressure and presented things in a clear/concise fashion. Purchased a beautiful 2014 Tacoma (reconditioned to the point it seemed new). Without embellishment, this was the best experience/vehicle acquisition. Charlesglen Toyota has a well deserved reputation, they treat you with respect/honesty which is a rarity these days. Thank you More

5th car from Charlesglen Our family now drives 3 Corollas and I'm now on my 2nd Tacoma. Great service and easy purchase process keeps us coming back. Thanks Pau G! Our family now drives 3 Corollas and I'm now on my 2nd Tacoma. Great service and easy purchase process keeps us coming back. Thanks Pau G! More

Friendly, Honest, Helpful, and Trustworthy My family has been a long time customer of Charlesglen since 1999. Recently, we have brought two RAV4s: a 2015 model and a 2018 model. We are impress My family has been a long time customer of Charlesglen since 1999. Recently, we have brought two RAV4s: a 2015 model and a 2018 model. We are impressed with the friendly atmosphere. The staff, particular my Product Advisor Edmund Lam, are honest and patient in listening to our needs and provided valuable guidance for our understanding of all features of the vehicles. More

Friendly, respectful and trustworthy We buy all our cars and do all our service here at Charles Glen. In fact, I won't go anywhere else. The people are genuine, and treat you like famil We buy all our cars and do all our service here at Charles Glen. In fact, I won't go anywhere else. The people are genuine, and treat you like family. and they go above and beyond the expected. I can't believe I am so lucky to live so close to this fantastic dealership. More

4th truck from here (2 tacomas, 2 tundras) Dan Wilson in service alone is worth doing your business at Charlesglenn. Paul Gorsline was great to deal with, i reccomend him in leasing/sales Dan Wilson in service alone is worth doing your business at Charlesglenn. Paul Gorsline was great to deal with, i reccomend him in leasing/sales More

Wonderful Experience Everyone was very pleasant and very helpful Tyler went out of his way for me I wanted the older version on the RAV4 and he found me the perfect fit Everyone was very pleasant and very helpful Tyler went out of his way for me I wanted the older version on the RAV4 and he found me the perfect fit Jim was great going over all the features of the car would definetly recommend to all my contacts Thanks More

New yaris I've always had good service at Charlesglen Toyota and Paul and Jim did an excellent job this time around as well. I will definitely come back and rec I've always had good service at Charlesglen Toyota and Paul and Jim did an excellent job this time around as well. I will definitely come back and recommend them to friends and family. More

Wonderful Team The sales team that I dealt with were great. Knowledgeable, friendly and very patient with the questions I asked. Since I was from another province, The sales team that I dealt with were great. Knowledgeable, friendly and very patient with the questions I asked. Since I was from another province, there were many problems which were solved. The finance lady was superb and very helpful. All in all, great experience. More

Most horrible customer service I contacted several people/managers three times to help locate the owner of a keychain with key, FOB, mailbox keys and such that was left behind at ou I contacted several people/managers three times to help locate the owner of a keychain with key, FOB, mailbox keys and such that was left behind at our house. FOB's and mailbox keys are expensive to replace and its a hassle with all of them that are on there. The keys had a Toyota tag number on them and I thought it would be easy for them to contact the owner and let them know about the whereabouts of the key set. From being told to drop them off (it's over 40km's one way) to not returning any of my calls or voice mail messages it is clear to me that they simply don't care about their customers. It would take a few minutes to look this owner up and let them know their key's have been found. I guess there's no money to be made in. it. Won't see me shopping for a vehicle there. More

Wonderful experience, everybody was so great! I went into the dealership looking for my first ever brand new car and was greeted by Tyler. I let him know what my two options were and he was promp I went into the dealership looking for my first ever brand new car and was greeted by Tyler. I let him know what my two options were and he was prompt to get me set up on test drives of each model. He was very knowledgeable about the differences of the two cars which helped me to make an informed decision. He made sure to explain all of the extra protections options and what each option entailed. Alison dealt with the financial aspect and was great at explaining all the paperwork and the steps going forward. She also re-iterated all of the extra protection add-ons to make doubly sure I knew everything that was included. She got me an appointment just 2 days later to come pick up my new car. When I came to pick up the new car I was dealing with Jim. Jim did a great job of walking me through the ins and outs of the new car, and even pre-loaded some radio stations and hooked up my phone's Bluetooth for me. Then I was finishing up paperwork again with Alison. Since then Tyler has checked in to see how I am liking the new car. All in all this was a really wonderful experience. It was my first time buying a brand new car straight from the dealership and I didn't really know what to expect. Everybody was very friendly and personable and made everything so easy and straightforward. I look forward to dealing with them for all future maintenance appointments needed for my car. More