Capital GMC Buick Cadillac

I went to Capital to purchase a car, preferably a buy back. First encounter was with an extremely friendly receptionist. Wish I could remember her name but I can't. Anyway that set the tone for my ent back. First encounter was with an extremely friendly receptionist. Wish I could remember her name but I can't. Anyway that set the tone for my entire experience at this dealership. I ended up purchasing a buy back 2012 Cruze in the colour I actually wanted with the assistance of Trevor Becker. I immediately liked Trevor. I told him him that I was in no way a 'car fanatic' and need a car to get me from A to B. Cars don't impress me, but I just need a new one. I asked about buy backs and what did he have available. I was very drawn to this little, white Cruze which my son had done some reading about and reported to me that he thought I should look at Cruze. Trevor did in no way try to 'up-sell' me, was knowledgeable about his business and because he's a good, no great listener, didn't do any overkill about a product that he knew didn't enthrall me. I had further good experiences with their service department as I wanted remote (command) start installed in my car, service people were nice and last but not least met with Tony, the finance man. Again, knowledgeable, friendly and helpful. Well, the next day I was picking up my new car and Trevor and the assessment fellow, again I feel badly as I've forgotten his name (I had a trade in and this fellow did what I would call an assessment of my trade in), met me basically at the front entrance of the dealership to congratulate me on my purchase. Again I go thought the spiel of 'I'm not a car kind of person, blah, blah, blah. Well, I'm home now with my car and in a few short hours, guess what? I'm still not a 'car person' but I think I've quite fallen in my love with my little Cruze. Thanks so much to all the staff that I dealt with at Capital, but a special thanks to Trevor Becker. I always think the best compliment to any salesperson is to recommend them to family and friends. I would not hesitate for a moment to highly recommend Trevor. Thanks to all - especially Trevor. More

Salesman understood what I was looking for and was helpful in showing me the product. Once I had made determination that I was going to purchase a GM truck, salesman worked with me to get the deal I helpful in showing me the product. Once I had made determination that I was going to purchase a GM truck, salesman worked with me to get the deal I was looking for. Great experience with salesman. More

I went to Capital to see what my options were in trading in my 2009 Equinox not expecting to get a new vehicle. I was very surprised at the deal that Everett and Nicole were able to offer me. As a result in my 2009 Equinox not expecting to get a new vehicle. I was very surprised at the deal that Everett and Nicole were able to offer me. As a result of this deal, I was able to get into a new 2013 Terrain with everything that I wanted with very little of a change in my payment. The time that I was there took a little as the wait for the TD financing was a long wait. However, I was taken for a test drive, tour and a thorough explanation of how Capital works, payment, etc by a great group of people. These people are Everett, Nicole, Michael, and Roberta. They are all great, friendly, patient people who I would recommend to others to deal with. I love my new Terrain and can't wait to take it for a long drive on the highway!! More

I received an immediate response from Tony to my online request for pre-approval and attended at the dealership straight away where I received a welcome from Tony and was introduced to Collin. Collin had request for pre-approval and attended at the dealership straight away where I received a welcome from Tony and was introduced to Collin. Collin had the vehicle ready to test drive and was patient in explaining the vehicle details and getting out on the road for the test drive. We looked at the 2 vehicles I was interested in and discussed the pros and cons. I then met with Tony briefly and discussed the some pricing options. Neither Tony or Collin were pushy, simply supplying the information I needed to make an informed decision. After considering the purchase, I returned to the dealership in the afternoon. Tony was very helpful with the paperwork explaining all the options and helping me pick the right ones for me. Collin worked with their vehicle maintenance department to ensure my car could be ready for pick up the next day. When I picked the car up, Collin again reviewed the driving features with me and offered to help if I had any further questions about using some new features new to me. I found the entire experience at Capital GM to be a positive one, making a big decision for me a little easier. I would certainly recommend same, as well as Tony and Collin to anyone looking to purchase. Thank you. More

i've got a great experience specially to the sales representative Colin Schellenberg and his partner Michelle and also to all the employee working along my purchasing representative Colin Schellenberg and his partner Michelle and also to all the employee working along my purchasing More

Jesse Fleming explained everything about our 2013 Buick Lacrosse. He was very knowledgeable and able to inform us of the features and the operation of the vehicle, pointing out many things that you wouldn' Lacrosse. He was very knowledgeable and able to inform us of the features and the operation of the vehicle, pointing out many things that you wouldn't think of. He replied back to emails on his day off and put a very good effort into making us feel comfortable. Sherry Linton and Michael Park were friendly and good to deal with. The vehicle was a lease buy back so it had some small issues that they dealt with, however about a week after we took it home we could smell smoke and since have discovered a fairly large burn mark on a floor mat in the back seat. We took it to get shampooed and have the odor removed at a private shop at our own cost. We felt that Capital could have replaced the floor mat and properly detail the vehicle before letting it out of their shop for minimal effort as this is something that we will probably remember the most of our experience dealing here. L&B Bell More

This dealership is gorgeous! I had exchanged emails before with Everett and he has always been very courteous so when we found the vehicle we wanted to look at it I was glad to see that it was him that before with Everett and he has always been very courteous so when we found the vehicle we wanted to look at it I was glad to see that it was him that responded! Even when you meet him for the first time it feels like you are talking to an old friend. He went over and above to fit around our schedule(he even pulled the vehicle out of the shop before it was showroom ready so that we could take it for a quick test drive) and then when we liked it he made sure that it was cleaned and ready in no time! And he even sent a truck to go pick up the second set of tires from the original owner! Now that is customer service! And Kevin was so friendly and easy talk to he made the purchasing process a breeze. He even found us another branch of our bank that was open and called and verified because the branch we normally go recently started closing on Saturdays. Overall fantastic experience front to back! More

Colin was very knowledgeable about the used vehicle we purchased. He was very friendly (like we'd met before) to both my wife and myself. He was also very helpful. He also took the time to tell us of some purchased. He was very friendly (like we'd met before) to both my wife and myself. He was also very helpful. He also took the time to tell us of some of the owner assistance information, we found very interesting. More

Went to this dealership for my own purchase 2 years ago, and now went last month with my sister to replace her vehicle. Everett was super helpful and professional! and now went last month with my sister to replace her vehicle. Everett was super helpful and professional! More

I went in to Capital to trade my car, and got fantastic service! Lana, Jazz and Kevin were all extremely helpful, and helped me get into exactly what I wanted. I Love my new GMC Terrain and highly recommen service! Lana, Jazz and Kevin were all extremely helpful, and helped me get into exactly what I wanted. I Love my new GMC Terrain and highly recommend going to Capital GMC! They will do their absolute best to get you in to the vehicle you want, at the price you can afford! More