Capital Ford Lincoln Inc.

No concerns Simple quick and easy. Very little of the car sale bs like the other places. Satisfied with everything that I got and the deal I received. Would d Simple quick and easy. Very little of the car sale bs like the other places. Satisfied with everything that I got and the deal I received. Would deal with the captiol ford team again. More

Car purchase by Byron Seymour. Raphy Anthony was a very helpful and courteous member of your team. After purchasing my new car he even drove my wife and I to the S.G.I. licence issu Raphy Anthony was a very helpful and courteous member of your team. After purchasing my new car he even drove my wife and I to the S.G.I. licence issue office where we both do our business to document my transfer of my plate from my old fusion to the new fusion. I would recommend anyone who would wish to visit your dealership to ask for him by name to assist them. More

Very courteous and helpful staff Ryder Machel was a helpful, informative and went out of his way to make the experience very pleasant. He made every effort to get me what I wanted and Ryder Machel was a helpful, informative and went out of his way to make the experience very pleasant. He made every effort to get me what I wanted and review all possible options for what I may be interested in. More

F-150 I went into the Ford dealership with no intentions of buying a new vehicle; I was just there to look at my options. That was, until I met Jamie Morris I went into the Ford dealership with no intentions of buying a new vehicle; I was just there to look at my options. That was, until I met Jamie Morris. He was amazing to deal with! He was very knowledgeable of Ford; and it's history. I had high expectations and wanted all the options in my truck. Jamie was able to find the PERFECT truck for me! After a month and a half of owning my new F-150; I still feel the same way. I have never loved a vehicle so much in my life. When it came down to it all, Jamie and Jonathan worked with me to get me this truck. I'm the happiest girl in the world and still have a smile on my face from the day I bought this truck. I will only deal with these two in the future as they we were so great to me! Thank you so much for all your help guys! More

Dishonest Service at Capital was great during the test drive phase- ultra low pressure, salesman was friendly (although girls at reception seemed miserable), an Service at Capital was great during the test drive phase- ultra low pressure, salesman was friendly (although girls at reception seemed miserable), and the show room was nice. Problems came about when I was obtaining financing and the finance manager informed me they had quoted the wrong price for the truck. Despite selling me on the options only available to a 2014, they had negotiated and agreed upon the price that was only available to 2013 models. You would have to be ultra naive to think this isn't a regular tactic. Salesman, sales manager, and finance manager were all indifferent and made me pay the (much higher) 2014 price. The service manager sprung the prepaid service plan on me last minute, which i foolishly went for. The manager added up costs which made the service seem like a good deal, but I later discovered the truck didn't even have many of the items he included in the cost (like a cabin air filter). With 2/3 of the prepaid service exhausted I am barely at 40% of the cost of it. Unless the entire truck falls apart twice in the next 20,000 KM, this will have been a complete waste. When the interior started rattling during the first week I took the truck in three times before finally giving up... the manager would assure me the rattles were gone so we would go for a drive and both agree it wasn't fixed. I got sick of the hassle so I just turn up the radio now... I have completed satisfaction surveys with Ford and nothing has become of it... I will definitely spend time finding a more service orientated brand/dealership on my next vehicle. Ford and Capital were indifferent to me as a customer. Overall I am left with the impression that Capital lives up to the sleazy and dishonest car dealer stereotype. I would recommend going to a dealer that is honest right off the bat so as to avoid the feeling of 'being had'. More

Very excellent customer service support I bought a car yesterday from this dealership. Brennan Holloway and Ryan Brecht provided me with Excellent Customer Service support. They answered my I bought a car yesterday from this dealership. Brennan Holloway and Ryan Brecht provided me with Excellent Customer Service support. They answered my questions and concerns about the car, and I was very satisfied with the level of service and attention I received from both employees. More

Bought a F-150 I had a great experience buying my new truck. Les Ring was able to help me find an awesome truck. I needed to find a new vehicle asap, since my suv st I had a great experience buying my new truck. Les Ring was able to help me find an awesome truck. I needed to find a new vehicle asap, since my suv stopped working. I wasn't sure if it was worth getting the touch nav model with the updated technology or just enough tech specs to get me by. So I went with the one without the touch nav system. However, I still wasn't happy with the basic cloth seating, Les suggested that I could upgrade and get heated leather seats. That was the best advice and it saved me lots of money and I'm thrilled that I didn't need to get the most expensive model. I am pleased with my new truck and how much help Les was, he helped me set up my sync in my truck and showed me lots of other tips on how to use the new features. There was nothing else that I had to worry about since Les made sure I had all the extras... got the best tires, trucksedo cover, sprayed in bed Liner, car starter and the leather seats. Christina in finance was also very helpful and friendly and made my first truck buying experience great. Overall I had a great experience, I always enjoy the service from Capital, and I will only get all my vehicles from Les Ring for this reason. More

Buying 2014 Ford Escape Had a great experience purchasing a new vehicle. I was on a time crunch and they were able to do what needed to be done,. When issues developed shortl Had a great experience purchasing a new vehicle. I was on a time crunch and they were able to do what needed to be done,. When issues developed shortly after purchase they were great at resolving it! My salesman continued to assist me throughout the entire purchase and was extremely helpful and friendly. More

my capital for review Overall I think this dealership did a terrific job satisfying my needs and would without a doubt Not be scared to recommend this dealership to anyone Overall I think this dealership did a terrific job satisfying my needs and would without a doubt Not be scared to recommend this dealership to anyone I know that would be looking for a new vehicle! Great job guys! More

Initially good, ended poorly Initially the first contact was fantastic, very friendly with great customer service skills from everyone I met at Capital Ford Lincoln. Being a pre- Initially the first contact was fantastic, very friendly with great customer service skills from everyone I met at Capital Ford Lincoln. Being a pre-owned car that I was purchasing, I was told of all the work they had done on the car in house, which impressed me, and gave me the confidence that I was looking for in a pre-owned car. I had only just moved here from England, so was looking for my first car, so needed a reliable car whilst I adapt to the culture here. 1 week after purchase, the car would not start at the worse possible time, when I had important jobs to do. It took a couple of attempts to get any sense out of the dealership when I made contact with them about this. Eventually I was told there was nothing they could do about this. After booking the car into the shop for repair, not before having to pay a hefty tow bill to get the car to the repair shop, I was told the starter needed replacing. This is one of the jobs the dealership said they had done before they sold it to me, they clearly had not touched it. Having just moved to the country, I had already spent a lot of my money on purchasing this car, and could not afford this repair bill so early on ($500 plus towing bill). I feel there is a lot more Capital Ford Lincoln could have done to help me with this, and was extremely disappointed with the after sales treatment I received. Unfortunately, I wont be recommending this dealership to anyone, or shopping there for vehicles in the future. Val was fantastic, and I have no problems with him, it was everything that happened after the sale. More