Capital Chrysler Jeep Dodge

What an excellent experience! I needed to stop in somewhere and have my windshield wipers looked at ;because they no longer worked and falling off. I thought of going to a GM deal I needed to stop in somewhere and have my windshield wipers looked at ;because they no longer worked and falling off. I thought of going to a GM dealership close to where I lived but remembered I usually have trouble there - you know -- parts etc. So I decided to travel several km to Capital Dodge and have have my 2012 Grand Caravan serviced there. When I arrived at the service door, after a short wait, I was waived in by a service person and greeted with a smile and was asked what he could do for me. I showed him my wiper situation and he asked me if I would like to head to the parts counter and purchase two wipers for my 2012 van and he would install the for me. I went to the parts counter. While I was waiting to purchase the wipers, the service guy came up to the parts counter and picked up the wipers and said while I was waiting to complete the transaction he would get a head start on installing them. Wow... I have not experienced service like this in a very long time. When I arrived back at my van the blades were installed and he was removing the snow and ice from my vehicle -- unbelievable! Furthermore, he asked me if I needed some windshield washer fluid. I told him I has a bottle in the van. He asked me to get it and he proceed to fill up my washer fluid. Oh my... It's a long story to explain my stress level yesterday, but suffice to say that his service guy provided me an amazing service that meant so much to me at this time. i offered him a tip but he refused and was just happy to do this for his customer. A heartfelt thanks to Ryan Rodney, Assistant Service Manager.. Thanks again to Ryan Rodney and Capital Dodge -- I will definitely bring all my service here from now on. . Roland Durocher More

Adreanne was the best! Adreanne was the sales person that helped us and she provided us with excellent customer service. She found the perfect Fiat for us and helped us thro Adreanne was the sales person that helped us and she provided us with excellent customer service. She found the perfect Fiat for us and helped us through the process always with a friendly smile. She took the time to demo all the features of the car when we went out for a testdrive, and then again when we received our new car. Overall, Adreanne made our car buying experience very pleasant. As for the rest of the dealership, it's all very nice and professional. I did not feel pressured, I actually walked away and did some comparison shopping before returning to capital dodge. They even sent their shuttle service to pick me up when I was ready to make an offer. The only thing I will say is that the Online Chat Representative from their website did provide me with some misleading information, which the dealership then cleared up. I asked if they did leasing and they said yes, when in reality Fiat does not do any leasing. The dealership will submit a leasing application to a third party leasing company on your behalf, but the interest rates are very high so they really only recommend financing. So if you are getting some information from their chat service, I recommend checking in with the dealership. Aside from that little hiccup, we have had a great experience overall and this is the third vehicle we buy from them. I would recommend Adreanne to anyone else looking to purchase a vehicle. More

The only dealership I trust with my Jeep Wrangler As a Jeep owner for a few years now, I've dealt with many different dealerships in the Ottawa area, however, there is only one that I truly trust to c As a Jeep owner for a few years now, I've dealt with many different dealerships in the Ottawa area, however, there is only one that I truly trust to care for my Jeep Wrangler. The assistant service manager, Ryan Rodney, makes each interaction with me a personal one, and always explains the procedure in clear and easy to understand terms, with the possible outcomes. As a Sales and Service manager for a major telecom company, I know customer service. Ryan truly is an asset to the Capital Dodge team. I will most continue to make the drive from Hull, Quebec to get my vehicle serviced by Capital Dodge. More

Great Experience!!! Whether it was purchasing my Dodge Journey, or bringing it in for service, the staff at Capital Dodge Chrysler Jeep have always been helpful, honest, Whether it was purchasing my Dodge Journey, or bringing it in for service, the staff at Capital Dodge Chrysler Jeep have always been helpful, honest, and respectful. Especially Ryan Rodney. He is friendly, extremely knowledgeable, and very honest when it comes to servicing my Journey. Ryan always looks out for my best interests, and he always ensures I leave the dealer 110% satisfied with the work that has been done. Because of this, I will always bring my vehicle to Capital Dodge Chrysler Jeep More

honesty and integrity Would like to comment on Ryan Rodney and the level of honesty and respect he shows me when I have my Jeep inspected. Most recently had my jeep looked Would like to comment on Ryan Rodney and the level of honesty and respect he shows me when I have my Jeep inspected. Most recently had my jeep looked at by another dealership, as it failed me in that neighbourhood, only to find them giving me a quote for something I felt should be a warranty concern. I immediately called Capital dodge and spoke with Ryan. He agreed that something wasn't quite right and insisted i come to visit him for a second opinion. Lo.g story short, Ryan found the repair to be under my warranty and also recommended maintnance to avoid this or similar from happening again. Thank you Ryan for looking out for me and my best interest, safety and peace of mind for my family and i More

New Car purchase Me and my wife went in for a visit to start, we encountered a friendly and knowledgeable salesman who took his time to listen to us and made us feel c Me and my wife went in for a visit to start, we encountered a friendly and knowledgeable salesman who took his time to listen to us and made us feel comfortable. After a couple of hours a few models test driven we select our new car dodge grand caravan. The entire staff was wonderful from start to finish. If your in search of a new car I would suggest a visit to this dealership you might not buy, but you won't be disappointed. Pat More

Great Experience Chris and Brian were very helpful, friendly and knowledgeable. Very pleased with the 2015 Jeep Cherokee. First time visiting this dealership, but it Chris and Brian were very helpful, friendly and knowledgeable. Very pleased with the 2015 Jeep Cherokee. First time visiting this dealership, but it won't be our last. More

Great Experience I have had a great experience at this dealership twice once for my Ram 2500 and now my new Jeep Wrangler. Thanks Brian for a great sales experience. A I have had a great experience at this dealership twice once for my Ram 2500 and now my new Jeep Wrangler. Thanks Brian for a great sales experience. Also a price no one could match who could ask for more. Brian in parts was also awesome John Maloney More

My first car I was terrified of going to a dealership to buy my first car but once I voiced my concerns about being pressured into something I couldn't afford, my I was terrified of going to a dealership to buy my first car but once I voiced my concerns about being pressured into something I couldn't afford, my sales guy, Mike didn't pressure me in the least. After a few test drives I made my decision and was then introduced to Ryan (the finance guy). He walked me through the whole process with ease, a lot of patience (because I had a thousand questions) and he made sure that I knew exactly what I was signing up for. I felt no pressure at all and I would recommend Capital Dodge to anyone who is looking for friendly and knowledgeable service. More

Quick and easy Went in looking for a new truck with in two days we found a better truck then what I expecting to get. I was very satisfied!!!!! Went in looking for a new truck with in two days we found a better truck then what I expecting to get. I was very satisfied!!!!! More