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Capital Chrysler Jeep Dodge
Ottawa, ON
1,154 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,154 reviews
April 03, 2015
Good service Ryan Rodney went above and beyond the call along with many others in service. Ryan made a difficult situation turn into a hassle free situation. He's Ryan Rodney went above and beyond the call along with many others in service. Ryan made a difficult situation turn into a hassle free situation. He's very pleasant and extremely accommodating to deal with. Thank you Ryan More
by Jeep
Helpful April 02, 2015
Thanks Brian Brian Badelt was super helpful and extremely courteous while helping us purchase a 2015 Jeep Cherokee. He was very knowledgeable about the vehicle wh Brian Badelt was super helpful and extremely courteous while helping us purchase a 2015 Jeep Cherokee. He was very knowledgeable about the vehicle which has a ton of new electronics and made us feel very comfortable with it all. Highly recommend him as a sales representative at Capital Chrysler! More
by Rick99
Employees Worked With
April 01, 2015
Thankyou to Nick Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situat Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situation seriously and being respectful. Kudos to Nick Hall. More
by Deb
Employees Worked With
Nick Hall
April 01, 2015
Ryan Rodney: One of the best Service Managers I have met I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexu I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexus), and my wife, children and I currently have 5 cars (including some Japanese brands). I have been with Capital Dodge for almost 15 years. Ryan is one of the best service managers I have EVER met. Always kind and polite, and extremely helpful. Very accommodating too. He also is very honest and gives a fair picture before he starts the work. He cares for the customer and the dealer. I had a older Caravan from 2001 to 2010. I may not have bought a newer one from Capital Dodge if it was not for him and the service he guaranteed. Capital Dodge should do their best to keep people like him because I have seen "head-hunters" lure people to "greener meadows". More
by johno
Employees Worked With
March 31, 2015
Utmost confidence Last week's servicing marked the 4th anniversary of my Charger purchase and, in my opinion, not only does the overall quality of Capital Dodge's servi Last week's servicing marked the 4th anniversary of my Charger purchase and, in my opinion, not only does the overall quality of Capital Dodge's service, advice and professionalism continue to grow, but particularly that of Assistant Service Manager, Ryan Rodney, whose expertise and attention to detail is only surpassed by his engaging and focused approach to serving my best interests. Thanks for taking care of business Ryan. More
by R/T
Employees Worked With
March 30, 2015
Fast and Reliable I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was v I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was very happy with the excellent customer service I received from service advisor Nick Hall and the shuttle driver Neil. Will definitely return for my next scheduled maintenance. More
by AG
Employees Worked With
Neil McColl , Nick Hall
March 28, 2015
Experience at Capital Chrysler Jeep Dodge I had the most amazing customer experience at Capital Chrysler Jeep Dodge recently. Ryan Rodney, the Assistant Service Manager was extremely professio I had the most amazing customer experience at Capital Chrysler Jeep Dodge recently. Ryan Rodney, the Assistant Service Manager was extremely professional and friendly. He dealt with my truck issues quickly and efficiently. I would recommend this dealership specifically to all of my friends and family. More
by Giver and taker
Employees Worked With
March 23, 2015
Great customer service! We had a great customer experience here! The first day we came in for some quick basic service and repairs! Unfortunately I can't remember the name We had a great customer experience here! The first day we came in for some quick basic service and repairs! Unfortunately I can't remember the name of our first service agent but he was very helpful and informative. One of our door seals was falling off and he had noticed another door that had the same problem. It was a quick and painless service to fix our key FOB the first day. We were asked to return the next day when parts came in for our door seals and again Ryan Rodney helped us and service was phenomenal! We had a busy schedule with diving out to Alberta the next day. He took the time to make sure our tire pressure was checked and windshield washer fluid toped up for our trip in a quick and timely manner! Thank you for all your help! More
by B00ND0XX
Employees Worked With
March 23, 2015
Capital Dodge I receive outstanding service from Ryan Rodney I had not been to Capital Dodge for a while. When I arrived Ryan beaconed me to drive into his bay. Once in his bay I was greeted by my name. Mr. R I had not been to Capital Dodge for a while. When I arrived Ryan beaconed me to drive into his bay. Once in his bay I was greeted by my name. Mr. Rodney knew why I had come to Capital Dodge. Aside from my rust inspection he told me about a safety recall on my Dodge Charger. I then went and looked at new trucks - maybe my next vehicle. After a reasonable amount of time, Ryan came to the showroom to tell me the result to my rust proof inspection. I received the good news, the car was in good shape. They did some touch up to the undercarriage. Ryan will keep me informer about the safety recall. I have confidence in my service advisor RYAN RODNEY - He is a valued representative for Capital Dodge. When you buy a car you deal with a sales person for a short period of time. When you have the vehicle you deal with the service advisor for a number of years, Mr Ryan Rodney has made this an enjoyable experience for me and has made efforts to keep my family safe. Thanks RYAN More
by keggief@hotmail.com
Employees Worked With
March 22, 2015
Ryan Rodney - the very best in customer service!! I purchased a new car from Capital Dodge in 2011 and have had it regularly serviced every since. Ryan Rodney is my service guy and I gotta say he's th I purchased a new car from Capital Dodge in 2011 and have had it regularly serviced every since. Ryan Rodney is my service guy and I gotta say he's the best in every way. Professional, friendly, smart, resourceful. He takes excellent care of me every time. Thanks Ryan!! You deliver the very best in customer service. They should write the customer service manual based on YOU!! Tim Nast, Ottawa More
by tnast
Employees Worked With
