Capital Chrysler Jeep Dodge

Service centre very consistent! Since purchasing my Jeep a year and a half ago. I've have great service every time I take it in. The staff are friendly and efficient and always happy Since purchasing my Jeep a year and a half ago. I've have great service every time I take it in. The staff are friendly and efficient and always happy to answer any questions I have. More

Great sales experience-ethical sales bonus system Our sales rep Shannon was awesome. She is precisely what a "car sales[wo]man" should be. She challenges the cliches on the career. She was knowledgabl Our sales rep Shannon was awesome. She is precisely what a "car sales[wo]man" should be. She challenges the cliches on the career. She was knowledgable, helpful, very responsive and attentive. Most of all, she used logical polite arguments to alleviate concerns instead of socially engineered sales pitches designed to redirect consumer attention to issues that dont actually matter. Most of all her honesty was appreciated when highlighting the realities her dealership faces in what it can and cannot do. Although this was clearly self-initiated on her part, Im sure it flowered because of Capital's system of compensation for its salesforce. The financing and acquisition of an import compliance letter lagged and could have been better but overall this was a positive experience so far. Much better support than the dealership where we purchased our last jeep. Thank you.   More

Fast friendly service I brought our van in for the express oil change. Service was completed within 15 minutes and the technicians very friendly. Very pleased with the serv I brought our van in for the express oil change. Service was completed within 15 minutes and the technicians very friendly. Very pleased with the service. More

Best Buying experience! My wife and I where looking into getting a new vehicle, so we shopped around and in the end I am glad we made the drive all the way to Kanata (we live My wife and I where looking into getting a new vehicle, so we shopped around and in the end I am glad we made the drive all the way to Kanata (we live in Wendover). My wife and I had visited a Dodge dealer closer to our home and was told we can not get new vehicle. We went in to Capital Dodge and spoke to Brian Badelt Let me tell you he is awesome, didn't push us in to anything we didn't want to see or couldn't afford he was very straight forward made the experience really easy and comfortable. We also had the pleasure of dealing with Kent Hahn now let me tell you I have never ever dealt with a finance guy that would jump thru so many hoops to make sure we are happy with the vehicle we in the end ended up buying, Kent was amazing showing us different vehicles that would work better in the price we wanted to be in. He always called us back, even came in on his day off because we wanted to try the vehicle for a day before we bought. More

Terrible experience Attempted to buy a new truck, drove the 2 hours for appointment, to have my truck appraised,($7000) and maybe seal the deal, rep i worked with was not Attempted to buy a new truck, drove the 2 hours for appointment, to have my truck appraised,($7000) and maybe seal the deal, rep i worked with was not there, had to wait a half hour. then he should up and told me the truck sold a few nights ago. 2 hour drive for nothing. decided to give a second chance and order a truck. worked out all the details, drove 2 hrs to sign deal and look at the actual invoice. It showed my trade in value at $5k instead of $7. looked a little more and discovered he lied about how much my employee discount (EC) was during our discussions, told me 5800, well on the invoice it was 7k plus. so all he did was lie about my trade in value, and the amount my EC amount. payment were the same, but I was entitled to that EC discount plus the 7K for my trade. To top it off when asked about a extended warranty 7yr/160km best they could do was over 5k. I told them Chrysler cost is $3115 (i have friends,) they would not drop and told me they had to make 2k on the warranty. I will not say what i paid elsewhere, but I did add a few options to my truck on the savings on the warranty alone. I walked out on the deal. (2 hours for nothing) Wait made a better deal on way home, glad i walked out. You want a good dealer to work with. go see Mike in Arnprior totally honest will meet or beat price, and treat you with respect! More

A= service as usual JP Longpre and his crew were amazing as usual. I called in and the express lane was open and JP got me in and out in 15 mins. That included him pickin JP Longpre and his crew were amazing as usual. I called in and the express lane was open and JP got me in and out in 15 mins. That included him picking up extended warranty for my car as well. These guys are amazing and I will be a long term customer. Jesse Lachance More

Best service I have ever received from a business! My windshield wipers started up and then stuck in the up position just as I was leaving for work on Saturday morning. I panicked - we are a one-car, My windshield wipers started up and then stuck in the up position just as I was leaving for work on Saturday morning. I panicked - we are a one-car, one-driver family and I not only had work but a number of medical appointments for various family members over the next few days. Major snowfalls were also predicted. I called the service department and was told to bring it right over and they would do their best. As soon as I arrived, Tristan checked under the hood and said there was an ice build up under the plastic housing. He fetched a portable heater and with the help of a young mechanic, melted and cleared the ice. Then he tested the wipers, filled the windscreen fluid and cleaned the windscreen. Everything worked fine. I had imagined leaving the van to have serious work done and renting a replacement vehicle so that I could get on with my life and instead, I was only an hour late for work and back on track for everything else. No charge. A difficult week that was on its way to getting worse was turned around by one kind and helpful gesture. I provide customer service in my own job and am very aware of what good and bad service is. This was the best service I have ever received. More

Van service Brent S in the Service department was great to work with. Kept me up to date on the service of the van. When they couldn't see the issue I was havin Brent S in the Service department was great to work with. Kept me up to date on the service of the van. When they couldn't see the issue I was having with cold morning starts. Brent offered a free rental for the day so they can keep the van overnight. Even though they couldn't replicate the issue. The service tech removed the belts and inspected the pulleys which seems to have fixed the issue. Also very nice Shuttle Bus driver that dropped me off at my office. Thanks Neil.. Will be going back again for spring service. More